Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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The Macron Show is a prank call podcast that has been running since 2015. It is hosted by a virtual character named Macron, who is portrayed by a person whose identity remains anonymous. Macron uses various voice changing techniques and a range of characters to prank call unsuspecting individuals. The show typically involves Macron and his team calling people from different parts of the world and engaging them in humorous and sometimes outrageous conversations. These pranks often revolve aro ...
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Welcome to The Trials and Tribulations of a Pizza Order Taker podcast. My name is Jared and I've worked in customer service, for way too long. Let's reclaim our souls together by bonding over ridiculous customers, one story at a time. Feedback, thoughts and opinions appreciated: pizzaordertaker@gmail.com / Twitter: @pizzaordertaker
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We talk about the industry, complaints, advice for new techs, and much more
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5 Bytes Podcast features some of the highlights in enterprise IT for the last week as well as some useful resources for IT Pros and more!
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This Day in Maine gathers together the news that matters to Mainers. The nightly show features stories from the award-winning Maine Public News team.
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Views and insights from our experts at CGI in the UK.
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Getting bookkeeping and accounting knowledge to the younger generation.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
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Unlock the power of values-driven leadership with hosts Ed Howie and Darryl Zavodny. In each episode, they dive into how kindness, intentional service, and purpose can fuel long-term, 7-figure business success. With real stories, practical insights, and inspiring conversations, The Wonder of WOOO offers a fresh approach to thriving in today’s fast-paced world—where deeper connections create lasting results. Tune in and discover a more fulfilling way to grow your business!
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A call center recording system allows companies to attract and retain customers. However, there is an equally, if not more important reason: compliance with existing laws and regulations. It is the company's responsibility to know where each piece of customer information was collected. For these reasons, companies need to make sure they follow the best practices and use the best call recording solution, like VOISO - call center software that lets businesses utilize call workflows and smart d ...
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If weddings are all or part of your business, then the Wedding Business Solutions podcast is for you. You’ll hear ideas to help you sell more, profit more and have more fun doing it from Alan Berg CSP, who’s been called “The Leading International Speaker and Expert on the Business of Weddings.” Whether it’s ideas for closing the sale, improving your website conversion or just plain common-sense ideas for your wedding business, the episodes here, whether monologue or dialogue are just the thi ...
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Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff? These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a PRO ...
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LA based @justkissa's journey of being a woman entrepreneur. She shares her advice, ups and downs of her business journey, and life lessons along the way. Support this podcast: https://podcasters.spotify.com/pod/show/justkissa/support
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LIP Service for Contractors is the Home Service Industry's podcast about Leadership, Innovation and People. Let's grow your business.
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Welcome to Cornelius Butler, where amazing things happen. Support this podcast: https://podcasters.spotify.com/pod/show/cornelius-butler/support
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Small Business Spoonfuls is your weekly dose of HR news, employment law hot topics, and Q&A for Human Resources professionals and small business owners! Join Mason Merrell and EEOC Certified Investigator Lisa Smith, SPHR, SHRM-SCP for lively and candid discussions. We hold nothing back in this informative and entertaining podcast sponsored by HelpDeskforHR.com
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There will be lots of tips for you to try in your own business. Advice on marketing, selling and making your jewellery, using tools and materials for you to become a better jeweller. Learn about our mistakes and how we overcome them. Andrew is a leading authority on jewellery tools, techniques and the world's local jeweller having spent the last 35 years in jewellery retail, repair and manufacturing and he really knows a thing or two. Louise has a long background in retail and healthcare man ...
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October 16, 2024: Electricity Maine to refund customers up to six million dollars to settle complaints it overbilled clients
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This Day in Maine Wednesday, October 16, 2024
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Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints
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Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panacea to this and have enabled him to WOOO better over timeโดย Ed Howie & Darryl Zavodny
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Richie Steadman - Oh no, a customer complaint!
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Richie Steadman - Oh no, a customer complaint! Receiving a bad review can be disheartening, but are you reacting impulsively or taking the time to understand the full story? How do you ensure clients feel heard and valued even when they're dissatisfied? In this episode, Richie Steadman shares his first refund experience in 15 years, offering valuab…
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This Day in Maine for Friday, October 25, 2024
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This Day in Maine for Thursday, October 24, 2024
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Balancing Business Divorces Brilliantly
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🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way! Why did the bookkeeper break up with the partnership? Too many outstanding issues and not enough balance! But don't worry, our very balanced Bookkeeper Mensch, Paul Rosenblum, is here to share how to avoid such issues. He talks ab…
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Ep 11: WOOO: Start With An Eye Exam
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In this episode, Darryl and Ed discuss the importance of having a clear vision for your business and life. They emphasize the need to regularly conduct a 'vision eye exam' to ensure your goals remain aligned with your purpose. The hosts share insights on vision-setting using examples like Walt Disney and StrengthsFinder. Listeners are encouraged to…
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October 23, 2024: Researchers use artificial intelligence to develop breakthrough in the potential use of gene therapy to treat diseases such as Alzheimer's
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This Day in Maine Wednesday, October 23, 2024
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248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode
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Send us a text In today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith Goode, a leader in human capital management and business intelligence, emphasizes the significance of leveraging data to enhance decision-making around an organization’s most valuable asset: its people. A…
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That time the wedding company wouldn't get on the phone! Are you meeting your customers where they are, or are you frustrating them with rigid communication methods? In this episode, I share a recent personal experience from my son’s wedding planning drama, and we explore the importance of adapting to your clients' preferred communication channels.…
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New Copilot Agents Announced! New Sophos Acquisition! Microsoft Loses Customer Logs!
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On this episode of the podcast, I cover new developments in AI, security concerns for SolarWinds customers and much more!Reference Links:https://www.rorymon.com/blog/new-copilot-agents-announced-new-sophos-acquisition-microsoft-loses-customer-logs/โดย Rory Monaghan
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Tuesday, October 22, 2024: Feds deny Maine's funding request for a floating wind port; Portland launching needle buyback program
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This Day in Maine for Tuesday, October 22, 2024.
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Ep 10: The Universality Of Care & The Agony Of Not Caring At All
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This episode represents the capstone of our first 10 episodes as it creates application to EVERYONE and EVERYWHERE as there is always an opportunity to “never cease doing good”โดย Ed Howie & Darryl Zavodny
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It's Back To The Future Day! Don't worry though this show is full of Ron raging at people including a very whiny phone customer who wants to argue with us, a banchode trying to get a discount, a donut addict who just wanted more donuts, a very squeaky lady who is reporting us to the BBB, a man complaining about his Pokemons, a morbidly obese lady w…
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This Day in Maine for Monday, October 21, 2024.
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October 18, 2024: Maine is producing more so-called renewable natural gas, but not everyone is sold on the climate benefits
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This Day in Maine Friday, October 18, 2024
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October 17, 2024: MaineHealth to participate in chronic Lyme study; lawmakers call for more information on staff injuries at psychiatric hospitals
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This Day in Maine Thursday, October 17, 2024
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Ep 9: Measure What Matters And What You Measure, Matters
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This episode is a “land the plane” episode for folks who aren’t in the C- Suite position. It is intended to equip anyone, anywhere to see that they have an ability to consistently and positively influence people around them (their “customers”)โดย Ed Howie & Darryl Zavodny
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More Win11 24H2 Concerns! Office 2016 & 2019 End of Support! Protocol Deprecation!
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In this episode I cover more fallout from the recent Windows 11 24H2 release, I cover security concerns about generative AI, the deprecation of protocols by Microsoft and much more!Reference Links:https://www.rorymon.com/blog/more-win11-24h2-concerns-office-2016-2019-end-of-support-protocol-deprecation/…
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Empowering Women and Event Success in Lead Generation: Sara Malo
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In this episode of First Contact: Stories of the Call Center, host Christian Montes sits down with marketing trailblazer Sara Malo to discuss her inspiring journey and her role in transforming the lead generation industry. As VP of Partnerships at Lead Generation World, President of LinkUnite, and a leader at Contact.io, Sara shares her experiences…
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So, my son got married. Want to hear the story?
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So, my son got married. Want to hear the story? Are you easily accessible to your clients? Are you ensuring seamless communication to prevent day-of issues? In this episode, I share the story of my son's wedding and highlight crucial lessons about the importance of communication and responsiveness in the wedding business. Listen to this new 13-minu…
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Tuesday, October 15, 2024: Families of Lewiston shooting victims take first step in pursuing civil lawsuits against the Army and other entities
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This Day in Maine for Tuesday, October 15, 2024.
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In this episode, we take a moment to pause and reflect on how we can approach the day with a fresh perspective. By exploring examples of stewardship, we introduce a mindset that can help ease pressure and anxiety, offering a more balanced and positive outlook for your daily life.โดย Ed Howie & Darryl Zavodny
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Send us a text In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges. Y…
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That Ronathon Gentleman
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It's Monday and that means That Ronathon Gentleman is back in action. Spooktember continues in style as we have some really crazy complainers this week including a special Telecourt session with the turbo scooter lady, a lady who had a very dirty hotel stay, a man who didn't want his cruise cancelled, a man who really didn't want to have wireless I…
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Irene Katzias - How vendors can play nice together!
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Irene Katzias - How vendors can play nice together Are you fostering trust through effective communication in your professional relationships? Are you prioritizing helping others over personal gain when networking? In this episode, we dive into the essentials of communication, respect, and aiding fellow vendors to create lasting bonds and smooth ev…
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Friday, October 11, 2024: State confirms preference for siting an offshore wind power port at Sears Island
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This Day in Maine for Friday, October 11, 2024.
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Thursday, October 10, 2024: Federal officials grant preliminary approval to a controversial Downeast tidal power dam
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This Day in Maine for Thursday, October 10, 2024.
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PPP Audits & 2020 Accounting Lessons
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🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way! Have you thought about how the event that we dare not be reminded of from 2020 reshaped the way businesses manage their finances? Our resident Bookkeeping Mensch, Paul Rosenblum does. In this episode he’s sharing how accountants h…
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Windows 11 24H2 Blocked for Some! Remote Desktop Session Issue Resolved! Patch Tuesday News!
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In this episode I cover this month’s Patch Tuesday Windows Updates, new developments in the generative AI space, an RD Connection issue resolution and much more!Reference Links:https://www.rorymon.com/blog/windows-11-24h2-blocked-for-some-remote-desktop-session-issue-resolved-patch-tuesday-news/โดย Rory Monaghan
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Wednesday, October 9, 2024: Maine attorneys in federal court Wednesday to defend law passed by voters that sought to limit foreign influence on Maine elections
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This Day in Maine Wednesday, October 9, 2024
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You can't save your way to prosperity We've all heard the phrase "cut costs to boost profits," but is that really the best way to grow your wedding business? Are you focusing too much on trimming expenses and missing out on bigger opportunities? In this episode, I delve into why investing in your business can yield far more significant returns than…
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Tuesday, October 8, 2024: State employee wages still below competitors; Versant faces fines for customer service
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This Day in Maine for Tuesday, October 8, 2024.
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Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites
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Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.โดย Ed Howie & Darryl Zavodny
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246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
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Send us a text Andrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he worked both in agencies and in-house. He transitioned into the technology sector at Autodesk and even worked for the Electric Vehicle Association of Amer…
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Well it's finally Spooktober and for some reason it's got the complainers real angry. This week we deal with a crazy lady and her package problems, a man who's wife had a bony butt and ripped her car seats, Ron has to roast a ticket scalper, one man gets real upset about his lost package, Mr. Cumdick has big problems with cocks, one man has trouble…
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Monday, October 7, 2024: In-person absentee voting begins; Turnpike Authority warns of a text scam
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This Day in Maine for Monday, October 7, 2024.
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Friday, October 4, 2024: Orrington trash fire; heating oil consumption falls to lowest point in a decade
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This Day in Maine for Friday, October 4, 2024.
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Thursday, October 3, 2024: Governor Janet Mills and team of state officials to travel to Norway and Denmark to learn about offshore wind development
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This Day in Maine Thursday, October 3, 2024
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245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
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Send us a text In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in glo…
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Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits
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Let’s call it what it is… Compound interest feels an awful lot like flossing -I should do it but it feels lame. Plus there’s not a direct consequence TODAY if I don’t. This episode explains why it matters over time.โดย Ed Howie & Darryl Zavodny
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October 2, 2024: First known case of co-infection of mosquito-borne disease in horse in Maine, according to state
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This Day in Maine: Wednesday, October 2, 2024
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Our expert Adam Kobeissi explores AI's potential in the justice system with Matthew Cain, the Chief Digital Information Officer (CDIO) at the Crown Prosecution Service (CPS). They discuss the role of AI (Artificial Intelligence), exploring its benefits, challenges, and practical applications in bringing prosecutions.…
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What the heck is Last Click Attribution? Have you ever wondered if you're really understanding how clients find your business? Are you giving too much credit to that final click without considering the full journey your customers take? In this episode, I dive into last click attribution, dissecting what it means and how it might be misleading your …
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Win11 24H2 Released! Update Causing BSOD on Win11! PowerToys Receives Update!
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In this episode I cover the launch of Windows 11 24H2, some upcoming AI features from Microsoft, a BSOD problem faced by some using Windows 11 and much more!Reference Links:https://www.rorymon.com/blog/win11-24h2-released-update-causing-bsod-on-win11-powertoys-receives-update/โดย Rory Monaghan
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October 1, 2024: Faith leaders remember Lewiston shooting victims ahead of anniversary; victims' families access gunman's records
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This Day in Maine for Tuesday, October 1, 2024.
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Ep 4: All Magic Starts With The Customer
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This episode might seem banal but it is critical to underscore that the first O of WOOO is “others”… it starts with them… we dare not forget thatโดย Ed Howie & Darryl Zavodny
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Mad Dog Got Let Loose
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Welcome to another weird and wacky Mondays With Macron. It's a big show this week as it's time for Spooktober, we launched our brand new God Level Member's page and apparently it's international podcast day or something. Either way Ron is here to deal with some real ragers this week including a lady who cries over some lost glasses in a state that …
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