Customer Service Culture è il 1° podcast italiano dedicato al servizio clienti. Paolo Fabrizio ti offre interviste e approfondimenti per aiutarti a integrare i canali digitali nel tuo servizio di assistenza in modo efficace. Blog: https://customerserviceculture.com/
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
This is the Customer Mission Podcast - a commentary program dedicated to reshaping the perceptions and approach to serving and communicating with customers and employees.
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Navigating the Customer Experience


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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Welcome to the dunnhumby Customer First podcast where we discuss the latest data and insights in grocery retail, and how truly Customer First retailers are winning the hearts, and wallets, of shoppers today.
Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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The Better Together: Customer Conversations Podcast


Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.
This is Reel Talk: The Customer Insights Show with Jenn Vogel. Jenn and her guests share valuable information to help you understand your customers better, discuss customer insights and how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for listening.
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Customer Dedication: de CX design podcast


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Customer Dedication: de CX design podcast
Mark Geljon en Fleur Elise Muller
Bij GriDD geloven we dat customer dedication essentieel is voor bedrijven om excellente customer experiences te kunnen leveren. In deze podcast reeks gaan we op reis in dit domein en verkennen we de aspecten van customer dedication en zijn verschijningsvormen. Zie www.gridd.nl voor meer informatie over ons.
Welcome to the Customer Academy Playbook where we help you build online training your customers will love. This show breaks down best practices in Customer Education, featuring interviews with leaders in customer education, case studies and breakdowns of real-world projects, and explores how some of the biggest teams in the world lead growth and success with education.
Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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The Chief Customer Officer Human Duct Tape Show


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The Chief Customer Officer Human Duct Tape Show
Jeanne Bliss
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
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Leaders in Customer Loyalty, Powered by Loyalty360


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Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Customer Experience Goals with the CX Goalkeeper


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Customer Experience Goals with the CX Goalkeeper
Gregorio Uglioni
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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CX-Talks - Insights, Technologie und Management für bessere Customer Experience
Peter Pirner (i-CEM)
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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Nuffsaid: Real Strategies for Customer Success


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Nuffsaid: Real Strategies for Customer Success
'nuffsaid
On the Nuffsaid podcast, you’ll hear from host Chris Hicken and forward-thinking leaders about the Customer Success strategies that matter most. We promise not to waste your time. How? Episodes are the perfect length for a commute or mid-day workout and at the beginning of every show, we’ll give you the Too Long; Didn’t Read (TL;DR), so you can get immediate insight into how industry experts operate. Welcome to the no-fluff podcast for Customer Success. Powered by the team at Nuffsaid. https ...
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The Customer Success Coaching Podcast

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The Customer Success Coaching Podcast
Amiel (AJ) Greathouse
Celebrating the real stories of real people helping real people. The AG Impact CX podcast explores how to deliver rock star customer experiences, talent development, and leadership. Interviews with leaders and pros that share their approach and techniques. We practice growth through vulnerability, giving to the community, and enjoying the journey. (Views expressed by AJ and guests are their own and not necessarily those of their employer.)
Having cheated her way into Heaven only to then argue her way out of it, Tani-san is at liberty to continue on her way albeit as the one person in the Universe to whom the usual rules no longer apply. Now follow her adventures as she bounces about in a consequence-free environment causing all sorts of unnecessary problems for people who don't deserve it. And some who do.
Winning Digital Customers | The Podcast is a live-interview style podcast focused on stories of large-scale digital transformations, told by the people who led them. We're showcasing the names, faces and stories of the folks who have been the impetus behind many major brands’ digital transformations, and taking a look at digital transformations in the context of the major areas in which digital has changed how and where we do business.
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Rob Markey, Bain & Company partner and customer experience expert
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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The Advocacy Channel: A Customer Marketing Podcast


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The Advocacy Channel: A Customer Marketing Podcast
SaaSquatch
Advocacy and customer marketing have become hot topics in the modern marketing world, and for good reason. The brands that get ahead in competitive industries are ones that purposefully build and leverage the advocacy and loyalty of their customers, prospects, partners, and supporters to drive new and repeat business. Join us every two weeks as we go behind the scenes with marketing experts across industries to uncover the best insights and strategies when it comes to engaging your audience ...
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders
Walker Information
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
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You Unplugged | Network Marketing | MLM | Downline Recruiting | Cold Market | Sales | 100 Customers | Building Rapport


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You Unplugged | Network Marketing | MLM | Downline Recruiting | Cold Market | Sales | 100 Customers | Building Rapport
Leading MLM/Networking Marketing Sales Trainer - Kim Klaver
I help marketers who want to get regular customers engaging others like a normal person, and automatically on Facebook and email. See acast.com/privacy for privacy and opt-out information.
Insights to respond to evolving customer needs and unlock new sources of customer value.
Podcasts from creation
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Fast Leader Show | The Show for the Customer-centric Leader


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Fast Leader Show | The Show for the Customer-centric Leader
Guests share stories and leadership quotes with inspiration from John C. Ma
Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how business ...
Welcome to Customer Love Stories, the podcast that explores brand fandom - what creates fans, how businesses harness the power of fandom to drive revenue, and much more. In each episode, we bring on an industry leader to tell us about their experience with customer love.
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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!


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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!
Adam Egger
Möchtest du lernen, wie du Kundenprobleme schneller und mit mehr Spaß lösen kannst? Möchtest du lernen, wie man großartige Kundengespräche führt? Möchtest du lernen, wie Design Thinking das Kundenerlebnis (CX) verbessern kann? Möchtest du lernen, wie du die größten und teuersten Fehler vermeidest, die bei der Einführung neuer Produkte oder Dienstleistungen gemacht werden? Adam Egger und Peter Dern helfen Menschen auf der ganzen Welt millionenschwere Projekte erfolgreich umzusetzen. Lernt von ...
Engineering Customer Loyatly
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
Close the brand-customer gap with sustained business results. See ClearAction.com & join ClearAction Value Exchange!
Learn how businesses and enterprises around the globe are using iPhone and iPad to improve the way employees work.
We talk all about the customer and what entails having happy and satisfied customers
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Decoding the Customer


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Decoding the Customer
Julia Ahlfeldt, Certified Customer Experience Professional
Interviews and perspectives from global customer experience experts
This is Customer Conversations - a series where ANZ customers share their unique stories of partnerships, success, challenges and what can be learnt along the way.
This podcast is about How to find and acquire New Local Customers Consistently for Restaurants
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Customer Service Gold Dust Podcast


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EP 73: How Efficient Package Tracking Can Help Customer Service with Irina Poddubnaia
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Welcome to Episode 73 of the Customer Service Gold Dust Podcast. In this episode, Gavin is joined by Irina Poddubnaia. Irina is Founder of TrackMage. We hear her talk about what made her create a more efficient packing tracking solution; the ways in which it can help alleviate the burden on the Customer Service department; and she shares three key …
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Reel Talk: The Customer Insights Show


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88: How to drive business impact through proactive research and foresight
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We’ve heard guests talk about being proactive, getting ahead of trends, and integrating foresight into their market research strategy. But, what does it mean to do proactive research, how do companies start, and how does it help the business? Jenn Vogel is joined by Kyle Papanikolas, global insights senior director at McDonald's, to discuss that to…
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The Modern Customer Podcast


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Reinvigorating A 110-Year-Old Brand Through Customer Feedback
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How do you move an iconic brand towards the future? That was the question Harry Overly, President and CEO of Sun-Maid, faced when he took over the company in 2017. The brand had vast stores of emotional equity, not to mention the familiarity and fondness for its iconic red raisin boxes. But it didn’t have a coordinated consumer marketing strategy a…
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The Better Together: Customer Conversations Podcast


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Team Liquid leverages powerful data analytics to become an esports legend
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Mike Milanov, Chief Business Development Officer of Team Liquid, meets with Tamara McCleary, CEO of Thulium, to discuss the thriving world of esports and how advanced analytical insights are changing the landscape.
People love origin stories. And for CX professionals, narratives of customer experience “newbies” growing from humble beginnings into “heroes” can be insightful. Continuing in our series of featuring winners from the Awards International 2022 US Customer Experience Awards, host Steve Walker welcomes Lee Kemp, operations, supply chain, and Customer …
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The Customer Experience Podcast


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215. Your Personal Brand is Not a Selfish Pursuit w/ Dr. Cindy McGovern
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You may not realize it but you’re already selling your personal brand to people. And your personal brand is directly related to your company’s brand. Today’s guest Dr. Cindy McGovern, helps us understand our personal brands and how they can directly coincide with the brands of our companies. Hear our conversation with Dr. Cindy McGovern, CEO/First …
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The Customer Success Coaching Podcast

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Total Experience (CX, EX, MX, and UX) - AJ and Vaishali Dialani
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Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India. --- Send in a voice message: https://anchor.fm/agimpact/message…
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#67 Emotion & Prozess. Der Tag als die Liebe starb (CX Snack)
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Im CX Management reden wir ja gerne über CX Strategie, Vision, Konzepte der Governance, oder Prozess- und Touchpoint-Optimierung – so im allgemeinen. Und wir wissen, wie wichtig Emotionen für Kundenbeziehungen sind. Vor allem Serviceprozesse können, wenn sie schlecht orchestriert sind, zu reichlich Irritation auf Kundenseite führen. Dies gilt umso …
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Customer Experience Goals with the CX Goalkeeper


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Built to Win with Annette Franz
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The CX Goalkeeper had the great opportunity to interview Annette Franz LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience Highlights: 00:00 Game Start 01:25: Annette Franz’s Introduction 02:42 Annette Franz’s Values 03:51 Where did the idea of the new book come from? 05:25 The 10 principles in the bo…
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Customer Service Academy


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111: Defining Intentional Service Behaviors
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In this episode, I talk about breaking your customer service strategy down into behaviors you can train, measure, and coach on each day. - Make sure you have an intentional steps of service plan for your team - Take action on your Voice of the Customer (VOC) information - The details of your business and website tell a story about your brand and cu…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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What is your personality type, and how does this affect your success?
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Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor? How you answer this question is one of many ways that you can explore your personality…
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Customer Engagement 101 by Upshot.ai


In this episode, Roman Rackwitz, a gamification expert, defines gamification and discusses how it is more activity-driven than result-driven.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Dr. Michelli explains how to use the Kano model to prioritize design features that remove dissatisfiers, increase satisfiers, and add delighters as you create a new product or experience.โดย Dr. Joseph A. Michelli
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Be Customer Led


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Teresa Cain on Running Design Sprints for Impact
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This week on Be Customer Led with Bill Staikos, our guest is Teresa Cain. Teresa is the Director of Product and UX at TreviPay, responsible for the product vision, strategy, and user experience of a B2B financial technology SaaS platform. She is also the founder and chief executive officer of Lucid Startup Consulting, a company that advises start-u…
I was at a brewery around 9:00 pm when a group of cyclists rolled up. There were around 7 of them, of varying ages ranging from their early '30s to late '40s. It was a beautiful, slightly cool Thursday evening, with a light and comfortable breeze. They parked their bicycles, dumped their gear, and proceeded to order multiple pints. Clustering aroun…
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Navigating the Customer Experience


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171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
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Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 1958 and from that very second has been earmarked to be a healer. The family he was born into, was in chaos, and in many ways was counting on his arrival to bring health …
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Customer Service Revolution

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097: From Homeless to Bad Ass Boss Bitch
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Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of Technology Marketing Toolkit, she specializes in developing strategic marketing, sales, and lead generation systems. For the past 20 years, Robin and her team have had one singular focus: to devel…
To get traction that becomes foundation to the way that people lead, you must understand the cores of power inside the organization. In this episode, I share examples of how to partner—or dance—with the power core.โดย Jeanne Bliss
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Leaders in Customer Loyalty, Powered by Loyalty360


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Wings and Rings Flies Toward Future Growth with AI Integration
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Bob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the restaurant recently began to test robotics to assist with the workload. Loyalty360 CEO Mark Johnson spoke with Bob Bafundo, COO of Wings and Rings, to discuss the…
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The Advocacy Channel: A Customer Marketing Podcast


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E12: How Adobe's Marketo Engage Maintained Their Community Through a Merger and Acquisition with Guest Kevin Lau
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How does a customer marketer at a leading multimedia software company build brand advocates, and drive loyalty, retention, and ongoing demand? Hear it straight from the source as we welcome Kevin Lau, Global Head of Customer Advocacy at Adobe to episode 12 of The Advocacy Channel. With over 12 years of experience as an industry thought leader in cu…
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Fast Leader Show | The Show for the Customer-centric Leader


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335: Steve Curtin - How to Use Purpose to Engage Employees
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The capability to engage employees is one of the most vital components for business success, especially today when globally distributed workers are embracing multi-functional working structures. Through employee engagement, businesses are able to attract and retain more talent as well as increase corporate commitment to their goals. In this episode…
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Nuffsaid: Real Strategies for Customer Success


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Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features
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Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to design a comprehensive VOC program focusing on three objectives: Capture, Analyze, and Act. In this episode, Chad covers the highly effective VOC surv…
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TANI-SAN: AN AWKWARD CUSTOMER


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TANI-SAN TAKES A WRONG TURN
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In which Tani-san's idea of a shortcut is so off the mark that she and her friends not only end up lost but off the map entirely.โดย REN
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dunnhumby Customer Science Podcast


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Episode 9 | Customer First Personalisation at Scale, with Emily Turner
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Dave Clements, Retail Director for dunnhumby, sits down with Emily Turner, Consulting Director, Customer Engagement and Media, to discuss all things customer first and personalisation. They talk about what does personalisation really means, how it has evolved, and take a look at who’s doing it well, and the challenges you need to overcome to get it…
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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Ep. 203: Bryan Rutberg | Loving Your Customers Means Keeping It Real
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38:45
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In this episode, Bryan Rutberg, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and Rob Markey discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. If you’d like to provide feed…
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Customer Perspective: An Ipsos Podcast


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Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada
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We are delighted to welcome Jasper Lam from TD, which serves 24 million customers around the globe, and is the sixth largest bank in North America, by branches. TD’s mission is to give clients the best banking experience possible, every day. Jasper’s team is responsible for Customer Experience Strategy, Customer Experience Measurement and Analytics…
Heute zeigen wir euch wie oft wir schon gescheitert sind in unseren Projekten und was wir daraus gelernt haben. #cx #innovation --- Send in a voice message: https://anchor.fm/101innovationhacks/message
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Customer First Thinking


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Transformative Marketing: An Interview with Professor V. Kumar, Ph.D Marketing at St. John's University (NYC), CEO of IMC Institute
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Every transformative era in the evolution of marketing has been triggered by a dramatic shift in people’s media habits. Now marketing has entered a new phase of evolution, according to Professor V. Kumar, only this time the catalyst for change is the desire of customers for more meaningful engagement.…
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Customer Service Culture


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#191 Quando assistente e cliente invertono i ruoli
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17:47
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Nelle conversazioni tra assistente e cliente vi è un falso mito: Il cliente fa le domande e l'assistente risponde. Paolo Fabrizio lo sfata nella puntata 191 del podcast. Articolo completo su CustomerServiceCulture.com >> https://bit.ly/Pod-191โดย Paolo Fabrizio
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Customer Insight Leader podcast


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Episode 58 - Olivia Gambelin (Ethical Associates)
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For episode 58, I am in conversation with Olivia Gambelin, who joins us from Brussels. Olivia has the exciting job title of being an AI Ethicist and is the founder & CEO of Ethical Intelligence. As you will hear in this episode she has a background across organisations including CAKE Corporation, Save the Children, Springer and being an Advisory Bo…
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Customer Academy Playbook


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Using Features, Goals, and Personas in Product Training
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Great SaaS training uses 3 main building blocks - product features, training goals, and personas. If you nail the relationship between these 3 and build your courses in the right order, you'll make a catalog that scales, is easy to update, and provides great results for your customers. #SaaS #onlinecourses #SmallBusiness #BusinessGrowth #LMS #elear…