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Navigating the Customer Experience
Manage series 1139796
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
143 ตอน
Manage series 1139796
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
143 ตอน
ทุกตอน
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1 251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter 36:19
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1 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden 23:58
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1 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard 25:35
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1 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode 20:44
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1 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers 29:00
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1 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff 39:27
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1 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander 23:23
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1 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell 25:54
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1 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland 18:39
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1 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker 21:55
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