21 - The Impact Of Heartfelt Hospitality On Your Guest’s Experience

Against The Grain

Hosting a ‘holy crap this is the best retreat I've ever been to’ is less about your itinerary and inclusions and more about how you make your participants FEEL.
So while gift bags and monogrammed journals are definitely nice they're not going to create such a lasting impression that your guests trip over themselves to come back for more of whatever it is you’re offering.
You wanna know what will though? Providing GENUINELY GREAT HOSPITALITY!
Yep…

• Actually giving a sh*t about your attendees
• Having their best interests at heart, and
• Making that your unique point of difference

It’s no longer enough for people to leave your retreat feeling relaxed and inspired for a fleeting fluffy moment. The experience you’ve delivered should resonate long after your event ends. And it's your duty as a retreat leader to create that.
This episode of Against The Grain emphasizes the importance of providing genuinely great hospitality:

• What it is
• Why it’s vital in elevating your guest experience, and
• How you can incorporate it into your retreat business.

Because aside from delivering on your retreat promise, embodying HEARTFELT HOSPITALITY is what will bring your attendees back to do business with you time and time again.
*Note: This episode is relevant to any individual or business who provides some form of customer service - how you treat your people, how you listen, how you make them feel should be right at the top of your priority list.

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