"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)

The DEX Show: A Show for IT Change Makers

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เนื้อหาจัดทำโดย Nexthink เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Nexthink หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal

This Is Woman's Work with Nicole Kalil

1
Unlocking Your Hidden Genius: How to Harness Your Innate Talents with Betsy Wills & Alex Ellison | Ep. 289 32:08

22 วันที่แล้ว32:08

ลิสต์เล่นในภายหลัง

ลิสต์

ถูกใจ

ที่ถูกใจแล้ว

32:08

Did you know there’s an actual science to uncovering your hidden genius? It’s not about filling out a “dream job” worksheet—it’s about understanding how your brain is wired, identifying your natural aptitudes, and using them to thrive. This isn’t just a self-discovery exercise. It’s a game-changer for your career, your relationships, and how you show up in the world. Betsy Wills and Alex Ellison are redefining how we approach career discovery, proving that finding the right path isn’t just about landing a job—it’s about creating a life that aligns with who you actually are. ✅ Betsy Wills – Cofounder of YouScience, a groundbreaking psychometric assessment platform reshaping how we understand our talents. She’s also the Director of Marketing & Branding at Diversified Trust and a frequent lecturer at Vanderbilt University and NYU’s Stern School of Business. ✅ Alex Ellison – Founder of Throughline Guidance, a global college and career counseling practice. She’s a sought-after writer, speaker, and expert in college readiness and career development. ✅ Together, they co-authored Your Hidden Genius: The Science-Backed Strategy to Uncovering and Harnessing Your Innate Talents. Discovering your hidden genius isn’t just about career success—it’s about tapping into what makes you, you . Connect with Betsy & Alex: Website (Free Downloads): www.yourhiddengenius.com Book: https://www.harpercollins.com/products/your-hidden-genius-elizabeth-m-willsalexandra-ellison Related Podcast Episodes: How To Be You, But Better with Olga Khazan | 288 Finding Purpose Through Human Design with Emma Dunwoody | 228 195 / Finding (And Using) Your Voice with Amy Green Smith Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

ประมาณหนึ่งปีที่แล้ว 24:29

MP3•หน้าโฮมของตอน

Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from technology as a support function to a central business enabler. Doug shares insights on the future of service desks, the growing importance of AI and automation, and how human-centric approaches are critical in an increasingly digitized world. Doug highlights the value of data-driven decision-making in IT, and how mining service desk data can enhance employee experience and foster proactive support.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

172 ตอน

#Tech #Nexthink

"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)

The DEX Show: A Show for IT Change Makers

published ประมาณหนึ่งปีที่แล้ว

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MP3•หน้าโฮมของตอน

172 ตอน

#Tech #Nexthink

ทุกตอน

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🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍 38:22

1 dayที่แล้ว38:22

38:22

This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience. You’ll hear: 🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst 🧠 Why teaching AI to reason (not just autocomplete) is the next frontier 📊 Assist’s upcoming capabilities—from generating reports to learning from peers ⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operations Read Mohamed and Maxime's blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨ 34:06

9 วันที่แล้ว34:06

34:06

What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric. In this conversation: 🔧 How Robin’s team transformed onboarding into a proactive, personalized experience 🎯 Why curated choice beats overwhelming options every time 📦 What white-glove IT actually looks like in practice 🤖 The future of LLMs and digital agents as tailored IT support 📊 How sentiment and feedback drove constant innovation 💡 Why IT’s future lies in human empathy, not just technical excellence Whether you work in IT, digital workplace strategy, or simply care about improving employee experience—there’s plenty to take away from this one. Register for Nexthink Experience 2025 here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes 64: What’s Next for DEX? 🔮 19:29

15 วันที่แล้ว19:29

19:29

The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment? In this episode: 🔍 The evolution of DEX – transformation or consolidation? 🤖 AI’s role in shaping the next wave of workplace intelligence 🏢 Breaking down corporate silos – how IT and HR must collaborate 💡 Operationalizing DEX: moving from concept to measurable impact 📊 Transparency & adoption – why tracking success is key 🔥 The ‘Holy Cow’ moments: how AI will redefine the DEX experience This episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience. Watch Nexthink Experience 24 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
Alan Nance Returns – And The XLA Revolution is ON 🚀 36:54

23 วันที่แล้ว36:54

36:54

Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. In this episode: 🚀 The XLA tipping point – is 2025 the year? 🏆 Why major brands are finally investing in experience management 🤖 AI’s role in shaping the next wave of digital experience 🔮 Alan’s predictions for the future of service, IT, and business transformation If you're in IT, digital workplace, or experience management, this is a must-listen! Read more about the XLA Insitute here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀 27:28

30 วันที่แล้ว27:28

27:28

This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large. We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX). Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovation—plus a dash of football banter. 🔊 Hit play now! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥 32:49

5 weeksที่แล้ว32:49

32:49

How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡 In this episode, Anthony breaks down: ✅ The power of data-driven adoption strategies 📊 ✅ Why one-size-fits-all approaches fail—and how to fix them 🎯 ✅ The role of AI in hyper-personalized digital adoption 🤖 ✅ How IT and HR must collaborate to elevate employee experience 💼 ✅ Lessons from one of the world’s largest MS Teams adoption projects 🌎 An unmissable episode for anyone navigating digital transformation in 2025! 🔥 Learn more about Nexthink Adopt here Read Anthony on the DEX Hub here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱 21:58

6 weeksที่แล้ว21:58

21:58

In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused. The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company culture’s role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance. Tune in for an insightful, relatable conversation—and hopefully, not as just another distraction! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
The DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live Event) 49:11

7 weeksที่แล้ว49:11

49:11

In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan . Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change. Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendees—and now it's your turn to experience it. Don’t miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you. 🎧 Tune in now and elevate your leadership journey! Discover more about the Nexthink Ambassador program here Discover more about Jacob Morgan here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy Philp 24:51

8 weeksที่แล้ว24:51

24:51

In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies. Learn more about VDI Experience here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
The Digital Sustainability Blueprint 🌍💻 w/ Atos and National Grid 32:35

9 weeksที่แล้ว32:35

32:35

In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact. From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond! Check out the report here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀 22:29

10 weeksที่แล้ว22:29

22:29

Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all. Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡 Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
Code Breaker: A Rare Conversation with Legendary Tech Historian Charles Petzold ✨ 58:05

11 weeksที่แล้ว58:05

58:05

This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian. Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI. Whether you’re a long-time fan of Petzold’s work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible. Don’t miss this extraordinary episode! Check out Charles’s exclusive new website here (https://codehiddenlanguage.com/) Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉 38:08

12 weeksที่แล้ว38:08

38:08

Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it! Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
Reality Bytes #58: "Exhale" (2024 in review) 21:39

15 weeksที่แล้ว21:39

21:39

In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

1
OFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHT 43:50

16 weeksที่แล้ว43:50

43:50

In this end-of-year episode of The DEX Show , Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…

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The DEX Show: A Show for IT Change Makers « » "The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)

"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)

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The DEX Show: A Show for IT Change Makers « »
"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)