We're trying something different this week: a full post-show breakdown of every episode in the latest season of Black Mirror! Ari Romero is joined by Tudum's Black Mirror expert, Keisha Hatchett, to give you all the nuance, the insider commentary, and the details you might have missed in this incredible new season. Plus commentary from creator & showrunner Charlie Brooker! SPOILER ALERT: We're talking about the new season in detail and revealing key plot points. If you haven't watched yet, and you don't want to know what happens, turn back now! You can watch all seven seasons of Black Mirror now in your personalized virtual theater . Follow Netflix Podcasts and read more about Black Mirror on Tudum.com .…
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เนื้อหาจัดทำโดย Nexthink เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Nexthink หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉
Manage episode 459810849 series 3402450
เนื้อหาจัดทำโดย Nexthink เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Nexthink หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it!
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
…
continue reading
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
175 ตอน
แบ่งปันManage episode 459810849 series 3402450
เนื้อหาจัดทำโดย Nexthink เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Nexthink หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it!
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
…
continue reading
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
175 ตอน
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Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society. Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption. A wonderful conversation with a special thinker! Check out Heather's new website here Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds. Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a force multiplier for IT teams. Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.…
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025. Topics discussed include: Why “getting more for less” is driving adoption to the top of the digital workplace agenda The growing convergence of DEX and digital adoption platforms (DAP) How leading enterprises are embedding DEX thinking into product teams and decentralizing the “experience office” What mature organizations are doing differently—and why HR-IT alignment is no longer optional Why generative AI is putting new pressure on enablement, training, and behavioral adoption The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience. You’ll hear: 🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst 🧠 Why teaching AI to reason (not just autocomplete) is the next frontier 📊 Assist’s upcoming capabilities—from generating reports to learning from peers ⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operations Read Mohamed and Maxime's blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric. In this conversation: 🔧 How Robin’s team transformed onboarding into a proactive, personalized experience 🎯 Why curated choice beats overwhelming options every time 📦 What white-glove IT actually looks like in practice 🤖 The future of LLMs and digital agents as tailored IT support 📊 How sentiment and feedback drove constant innovation 💡 Why IT’s future lies in human empathy, not just technical excellence Whether you work in IT, digital workplace strategy, or simply care about improving employee experience—there’s plenty to take away from this one. Register for Nexthink Experience 2025 here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment? In this episode: 🔍 The evolution of DEX – transformation or consolidation? 🤖 AI’s role in shaping the next wave of workplace intelligence 🏢 Breaking down corporate silos – how IT and HR must collaborate 💡 Operationalizing DEX: moving from concept to measurable impact 📊 Transparency & adoption – why tracking success is key 🔥 The ‘Holy Cow’ moments: how AI will redefine the DEX experience This episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience. Watch Nexthink Experience 24 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. In this episode: 🚀 The XLA tipping point – is 2025 the year? 🏆 Why major brands are finally investing in experience management 🤖 AI’s role in shaping the next wave of digital experience 🔮 Alan’s predictions for the future of service, IT, and business transformation If you're in IT, digital workplace, or experience management, this is a must-listen! Read more about the XLA Insitute here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large. We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX). Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovation—plus a dash of football banter. 🔊 Hit play now! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡 In this episode, Anthony breaks down: ✅ The power of data-driven adoption strategies 📊 ✅ Why one-size-fits-all approaches fail—and how to fix them 🎯 ✅ The role of AI in hyper-personalized digital adoption 🤖 ✅ How IT and HR must collaborate to elevate employee experience 💼 ✅ Lessons from one of the world’s largest MS Teams adoption projects 🌎 An unmissable episode for anyone navigating digital transformation in 2025! 🔥 Learn more about Nexthink Adopt here Read Anthony on the DEX Hub here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused. The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company culture’s role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance. Tune in for an insightful, relatable conversation—and hopefully, not as just another distraction! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan . Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change. Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendees—and now it's your turn to experience it. Don’t miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you. 🎧 Tune in now and elevate your leadership journey! Discover more about the Nexthink Ambassador program here Discover more about Jacob Morgan here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies. Learn more about VDI Experience here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact. From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond! Check out the report here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all. Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡 Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian. Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI. Whether you’re a long-time fan of Petzold’s work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible. Don’t miss this extraordinary episode! Check out Charles’s exclusive new website here (https://codehiddenlanguage.com/) Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it! Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
In this end-of-year episode of The DEX Show , Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Don’t miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection. Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike! Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work. Don’t miss Phil's thoughts on "virtual first, but not placeless." Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
In this episode of Reality Bytes , the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations. Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isn’t just a luxury; it’s a necessity for modern government operations. Listen to Podcast #72, DEXifying US government (w/ NuAxis), here Watch DEX Show Live video episodes on YouTube here Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five more extremely special guests: Tim McCormack (Team Lead, Edward Jones) Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank) Dhan Pandya (Head of End User Experience, Tokio Marine) Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL) It's a video episode too – that be able to watch on the Nexthink YouTube channel very soon (if not already) Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making these wonderful Experience DEX Show dispatches possible! Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests: Matt Campbell ( Product Owner – End User Productivity and Compute, Viasat Inc.) Andrew Sanchez ( Desktop Support Analyst II, Vituity) Trent Garewal ( Sr IT Professional, Kimley-Horn) Steve Massman (Systems Architect, Veterans United) It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel . Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.' Download the free new report right here Register now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
Tom and Tim welcome Brian Elliott, author of How the Future Works , to dive deep into the changing dynamics of the modern workplace as Generation Z starts to transform the workforce. They explore common misconceptions about Gen Z, how this digital-native generation is shaping workplace expectations, and the critical importance of hybrid work models that balance mentorship and socialization. Brian shares his insights on how Gen Z differs from previous generations in terms of work-life balance, stressors like social media and the pandemic, and their desire for meaningful, flexible, and in-person engagement. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in Boston and London. As the driving force behind this year's content, Megan shares what attendees can expect, who they can meet, what they’ll learn, and— for want of a better word— experience. Discover why Experience is the must-attend event for anyone passionate about the future of Digital Employee Experience (DEX), with insights from companies like Visa, Siemens, and more. Tune in for an inside look at the biggest DEX event of the year... Book YOUR tickets below! Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster. Tune in for insights into IoT, smart offices, and the evolving digital workplace. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
Welcome back, changemakers! In this episode, the crew—Sean, Megan, Tim and Tom—reunites to discuss the whirlwind of developments in Digital Employee Experience (DEX) over the past few weeks. Tim shares highlights from his recent business trip to Australia, including the growing awareness of DEX in the region and reflections on attending Gartner’s IT Symposium. They also dive deep into the latest Gartner Magic Quadrant and Critical Capabilities reports, clarifying what sets them apart and why both are crucial for understanding the DEX landscape. Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
1 "The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder) 24:29
Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from technology as a support function to a central business enabler. Doug shares insights on the future of service desks, the growing importance of AI and automation, and how human-centric approaches are critical in an increasingly digitized world. Doug highlights the value of data-driven decision-making in IT, and how mining service desk data can enhance employee experience and foster proactive support. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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The DEX Show: A Show for IT Change Makers
In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard. Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Wave™ report here Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.…
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