Alan Nance Returns – And The XLA Revolution is ON 🚀

The DEX Show: A Show for IT Change Makers

Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy.
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformation
If you're in IT, digital workplace, or experience management, this is a must-listen!
Read more about the XLA Insitute here
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Download a free copy of Forrester's 2024 EUEM Wave™ report here
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