Transforming Crisis Intervention with Grant Riewe

Customer Obsessed

Inside the Episode:

[00:00:00]: Introduction to Customer Obsessed

[00:00:27]: Eric's new role at Coastal Cloud

[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health

[00:06:22]: Evolution and purpose of the 988 crisis lifeline

[00:10:08]: The role of technology in offering critical support

[00:12:46]: The mission-critical nature of the contact center

[00:17:31]: Partnership with Salesforce for crisis centers

[00:20:01]: Meeting the unmet need for mental health care

[00:28:26]: Coastal Cloud's involvement with Vibrant Emotional Health and the 988 crisis center network

[00:29:38]: The importance of community and connection and social media's role and limitations

[00:32:53]: Grant's favorite books: "Dune," "The Hobbit," and "The Iliad"

[00:37:01]: The value of bringing art and creativity into technology companies and projects

[00:38:17]: The importance of empathy and knowledgeable content in crisis intervention

[00:41:55]: The power of technology and people in crisis situations