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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies to help you delight your customers and prospects. It’s occasionally irreverent, possibly contrarian, but always entertaining and informative. It's a customer experience... experience.
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
A podcast that shares easy-to-understand customer service tips to use in any business. We talk to business owners and leaders who share their secrets to great CX, their challenges, and how they've grown their brand online with customer reviews. Produced by Brag Reviews - the review management software that helps you manage your customer reviews from one location, and get more 5-Star reviews. www.bragreviews.com.
 
CX-Talks ist der erfolgreichste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. Alle 14 Tage diskutieren ausgewiesene Experten aus der deutschen CX-Community mit Peter Pirner vom Institut für Customer Experience Management. Ein Customer Experience Podcast, der Spaß macht und informiert. Im Fokus: CX Trends, Methoden und viele Berichte von CX Managern aus der Praxis Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie ...
 
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Crack the Customer Code

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Crack the Customer Code

Adam and Jeannie

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
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Experience Strategy Podcast

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Experience Strategy Podcast

Aransas Savas & Dave Norton

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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
 
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Experience Talks

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Experience Talks

Anodius

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Staňte se součástí komunity Experience Talks a nenechte si ujít inspirativní hosty a témata v oblasti zákaznických zážitků a zkušeností. Renomovaní odborníci z SR, ČR a zahraničí se na měsíční bázi podělí o své zkušenosti a tipy-triky, jak co dělat a nedělat.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
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Customer Experience Radio

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Customer Experience Radio

Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

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Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
 
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
 
Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. Th ...
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
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The 5 Star Experience Show

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The 5 Star Experience Show

Christine Hughey

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What would you do with an army of raving fans? How would that change your business? Creating a 5 Star customer experience is the best way to create raving fans, stand out from your competitors, and rise to the top of your industry. On The 5 Star Experience Show you will learn actionable tips and tricks to improve your customer experience and convert your customers to raving fans that leave great reviews and recommend your business to friends, family, and acquaintances. Owning a business can ...
 
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COV ...
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your compan ...
 
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
 
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Be Customer Led

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Be Customer Led

Bill Staikos

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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
 
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Digitally Irresistible

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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
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The Art of Experiences

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The Art of Experiences

Nick Griffin, Raviraj Deshmukh and Arjun Chembath

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Nick, Ravi and Arjun are designers and architects, between them they have designed some of the most memorable and engaging experiences for companies from all over the world. After 25 years of being told what to do, they are fighting back with a candid and personal assessment of what's happening in the big wide world of brands and customer experiences. What’s working and what is failing.
 
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Scale Your Sales Podcast

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Scale Your Sales Podcast

Janice B Gordon

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Welcome to Scale Your Sales weekly Monday 12 midnight GMT podcast, dedicated to learning from amazing experts and influencers to help you on your journey to Scale Your Sales. A show created for B2B executives, sales leaders, key account managers and customer serving professionals, to engage with lively conversations on customer experiences, strategic revenue growth and modern sales know-how. I am Janice B Gordon, the Customer Growth Expert. Sales is not a function of the business; sales are ...
 
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Sit Down Startup

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Sit Down Startup

Zendesk

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Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
 
A business podcast produced by Defy The Status Quo for forward-thinking businesses looking to defy the status quo of mediocre customer experiences, barely surviving businesses, and haphazard business development. We'll explore: Best marketing and sales practices Improving business processes Attracting your ideal clients/customers Striking YOUR perfect work-life balance Business basics Outsourcing for sanity And so much more Subscribe via email so you never miss an episode! https://landing.ma ...
 
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Realworld

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Realworld

Carlos Iglesias

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Cuando al mundo real le precede un "pero", deja de ser un lugar. Se convierte en una excusa. (Todo eso que explicas está muy bien, pero en el mundo real...) Este podcast es para aquellos que tenéis la firme convicción de que las empresas deben poner al cliente en el centro de la estrategia, y a las personas de la organización en el corazón de la misma. Todos aquellos responsables de la transformación de vuestras compañías, encontraréis aquí la forma de desactivar ese pretexto, ese portazo al ...
 
Hear first-hand from the people behind some of the most important digital services on the planet. The software that runs the world, is highly complex, from the interconnections of banks, to healthcare, autonomous vehicles, ecommerce, and the apps that help us stay connected. Whilst machines and AI play an increasingly important role in helping us maintain application performance, it's the humans that are innovating, dreaming, optimizing so we all can once again, be spoilt with digital servic ...
 
Ben jij een koploper? Een gedreven retailer die de dingen anders ziet, maar ook anders aanpakt? Aan de hand van hapklare insights en interviews geven we je de tools en inzichten om jouw retail beleving én bottomline naar een volgend niveau te tillen.Meer inzichten, whitepapers en tools?Ga naar https://www.tilroy.com/retail-koplopers/Retail Koplopers, gepresenteerd door Tilroy
 
This podcast is about customer service. The stories told here are of sone personal experiences in life as a customer service representative and also as a customer. There will be funny and sometimes not so funny stories. These are my experiences and incidences that I have gone through and sometimes put people through. These stories will prove that the customer is NOT always right.
 
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show series
 
Co-hosts Steve Walker and Pat Gibbons take listeners on a frightful journey of terrible customer experiences with plumbing, restaurants, baby supply stores, hospitals, and even vampires in blood banks! Listen, if you dare!โดย Walker Information
 
Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investment…
 
Was hat Covid und der Lockdown mit uns gemacht? Haben sich unsere Anforderungen als Kunden geändert? Und wie können Unternehmen das im CX Management berücksichtigen? Es ist offensichtlich. Corona beeinflusst unser Leben immer noch, die Art wie wir uns als Kunden bewegen und welche Erlebnisse wir unbefangen haben können. Und auch als Mitarbeiter ein…
 
Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. Not long after that, Joe Pine co-authored a book called The Experience Economy, that changed the way at looked at the future of business. In 2002, I began my global Cus…
 
For context and based on requests, I’m in the process of presenting key concepts from my ten McGraw-Hill customer experience and leadership books. This is the first in a five-part series, “How to Deliver World-Class Customer Experiences – Leading the Starbucks Way." The story of Starbucks' meteoric growth during the 1990s and early 2000s is well ch…
 
Lauren Harding knows how to navigate the complexities of customer experience in a complex industry like financial services. As the Head of Customer Experience for Spring, a UK-based part-exchange, or home buying service, she is dealing with insights, analytics, design and culture. In this show, Lauren and I chat about 🎙 CX's evolution in the UK and…
 
Rohan Kulkarni is the healthcare practice lead at HFS Research. HFS Research is recognized as second to Gartner in healthcare influence among decision-makers. In this episode, we discuss the “triple aim” model, which addresses the three pillars in healthcare: 1) Improving patient outcomes 2) Reducing the cost of care 3) Enhancing the care experienc…
 
In this episode, Merijn Te Booij returns to provide an insightful update into how Genesys is rethinking WEM now and in the future, and why undertaking digital transformation without considering employee engagement is doomed to fail.โดย Genesys Influencer Relations
 
Hospitality is a hard industry, and many, many restaurants and cafés fail in less than a year. But Kylie and Brett, owners of highly successful Sunshine Coast eatery Riba Kai, have been in business since 2012, surviving lease cessations, site changes, and the chaos of COVID-19. In the latest episode of the Brag Effect, they break down exactly how t…
 
Using AI as fuel, Ada equips companies with everything they need to make personalized customer experiences at scale. And all without the help of an engineer. Co-Founder and CEO Mike Murchison takes us behind the scenes of Ada in this discussion about: How to free up live agents and focus on more creative work What to look at when building software …
 
Dan wants you to create a memorable experience for your customers, as that will turn you into an experience maker, which always leads to success. He has a lot of advice to give you on achieving this goal, how the pandemic has influenced a greater need for change, and so much more. You’ll see that all of this is possible, no matter the type of compa…
 
Most businesses only collect feedback from 1% of their customers and by the time they’ve reviewed it, it’s too late to effectively respond. It’s time to address the problem of biased and irrelevant customer research. Georgina Nelson, Founder of TruRating, joins us to discuss how she’s helping her clients collect actionable and contextual customer f…
 
It's incredibly challenging being the CX leader, especially when you're always looking for support from the rest of the organization. That's why the advice Marlanges Simar has is so powerful and energizing. More importantly, it's bound to help any CX leader out there. Marlanges collaborates with stakeholders and leads a team with the clear purpose …
 
Rapidly expanding Fintech company, Capchase, partners with startups to help them tap into upfront capital in order to grow. Zendesk’s Adam O’Donnell and Capchase CEO & Co-Founder Miguel Fernandez dive into: His personal path to entrepreneurship What it takes for a startup to succeed Customer centricity: the importance of action over words How Capch…
 
Learn how restaurants and hotels are dealing with bad customer behavior, why marketers are finally paying attention to customer experience, and why innovation doesn’t have to be complicated! Bite-Sized Delight From the Episode: • The Customer Isn’t Always Right - If customers aren’t behaving with civility, smart businesses will choose not to work w…
 
My next guest of Scale Your Sales Podcast is David J.P. Fisher. He is also known as D.Fish D.Fish is a speaker coach, best-selling author of 12 books. David helps salespeople business owners, entrepreneurs understand the sales Sherpa path, where social media networking traditional sales skills are the key to providing value, and staying relevant. W…
 
On today’s Marketing Monday, we're going to be talking about Emotional Contagion at Business Events Have you ever thought the actions people take at motivational events to be strange? Or maybe you’ve been there and experienced it yourself, and you left wondering what you were going to do with this new mess. Today, we’re going to talk about how some…
 
Welcome back to another episode of The Defiant Business Podcast! Today I'm talking with Eric Morse, founder of Ideal Career Coach. His story begins with wanting to become a medical doctor, however, he quickly realized that the life of a doctor is not for him so he transitioned to science. After 5 years, he changed careers to become a technical recr…
 
That’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started. So, with a year under our belt it seemed like it was about time for an episode...about time. Literally. Because time is a precious commodity, and a key ingredient of stellar customer experiences.…
 
It’s time to start treating students like customers. Historically, higher education hasn’t leveraged modern customer experience techniques to support students throughout their journeys. In this episode, Cindy Casper, the first insights strategy consultant in higher education, makes the case for taking a fresh look at students’ needs. Tune in to dis…
 
Paying bills certainly doesn’t top many people’s list of favorite things to do. At best it’s a hassle– at worst, it’s an extremely stressful exercise. You can take some of the pain away by offering payment solutions that make it as quick and easy for your customers to pay their bills as possible. Digital wallets do just that. They’re a convenient, …
 
Recently, there have been so many changes with the rapidly evolving technology and the pandemic, but something hasn't been included – the frontline workers. This always leads to problems as your frontline workers are the ones customers contact, and if they are not in the loop, you'll only create a bad customer experience. It's crucial now more than…
 
The advantage of experience management (or "XM") is the holistic view of experience across the company. By leveraging customer and employee data together, companies can take their experience programs to the next level. But what companies are applying this practice and how’s it working out for them? Host Steve Walker welcomes Jennefer Pursifull, VP …
 
Combining seed capital and hands-on support, Entrepreneurs Roundtable Accelerator has gained the title of NYC’s top technology accelerator and early-stage venture capital firm. We sat down with serial entrepreneur and ERA Co-Founder, Jonathan Axelrod to talk about: How ERA helps founders learn, fail and succeed faster The need for agility and a cus…
 
Darin Dawson is the Co-Founder and President of BombBomb, a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves! Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He's on a mis…
 
Learn about getting your customers to share their memorable moments, charging for brief emotions, and timing your audience as they read your legal disclaimers! Bite-Sized Delight From the Episode: • Selfies Can be Social - Find ways to gently remind people how to take an offline experience (like a sunset) into an online venue (#NaplesGrande Sunset …
 
My next guest of Scale Your Sales Podcast is Heidi Solomon, she is award-winning BPO industry veteran with over 30 years of global sales, executive leadership experience. Heidi currently serves as VP of global sales for VXI global solutions, a 625-million-dollar multinational outsourcing company. She's also the founder, CEO of Girlz Who Sell. Girlz…
 
It’s marketing day on the Unified-CXM Experience as we explore a gem of an advertising campaign. It’s packed with beautiful people, beautiful art, and beautiful cinematography. It’s a feast for the eyes and ears, and a great example of blending a historic past and a contemporary campaign to create a compelling brand experience. See the video here: …
 
Digitální transformace je proces využívající digitální technologie k vytváření nových nebo úpravu stávajících obchodních procesů, kultury, zkušeností a zážitků zákazníků s cílem splnit měnící se obchodní a tržní požadavky. Toto promyšlení podnikání v digitálním věku je digitální transformace.โดย Anodius.cz
 
On today’s Marketing Monday, we're going to be talking about the concentric circles of trust and radical authenticity, and this ties to the question "Is Radical Authenticity Oversharing?" Radical Authenticity isn't about oversharing. It's not about leaving yourself open to every person who might hurt you in your vulnerability. Through increasing yo…
 
Nick, Ravi, and Arjun, architects and designers who have created some of the world's best known experiences. In this episode we will be talking about what it means to be a design guardian. Spend half and hour with Nick, Ravi, Arjun and our producer Dom. Unique insights, fun and laughter from the sunshine Emirate of Dubai. Check out our Youtube Chan…
 
Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer Experience critic Alex Mead, Chief Customer Service Experience Officer, about how …
 
The average marketing department has 91 martech point solutions. And I have yet to meet anyone who doesn’t think that number is too high? So, how did we get here? It’s not because we’re making bad decisions. But it might be that we’re approaching the decision-making process all wrong. In today’s episode we look at employee empowerment, the challeng…
 
What's going on in the banking industry? Why are there so many miserable Customer Service Agents answering the phones? And what the hell is Chex Systems??? I tell you all about my experience with all that nonsense in this episode! Enjoy! Support the show (https://www.paypal.com/donate?business=LL2VZ2DVKT762&no_recurring=0&item_name=WSFN+support¤cy_…
 
Gary Magenta is my first two-time guest and it's because his perspective on all-things business is not only different from the mainstream, it's always spot on. Gary recently left a 21-year career at Root Inc. to start his own company, The Magenta Mix to focus on helping companies cut through the clutter to develop a clear view of the current state …
 
Great business insights with a touch of humor, all put over in a clear, easy-to-understand way. Each week we discuss how you can gain and retain more customers and solve business problems. We look at the theory of how and why Customers make decisions and then break this down into practical actions you can take. Here is one review which we think sum…
 
This is the final post in my series titled – “Customer Experience Excellence – The Airbnb Way." This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick review of my book titled The Airbnb Way - 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Throughout this se…
 
Welcome back to another episode of The Defiant Business Podcast! Today I'm talking with Joe Mann, CEO of Insights and Outreach. Joe has always looked to do business in what he considers is the right way, with a deep sense of pride in his work and a sense of morality and ethics. In this episode, we're going to talk about the 3 step sales process tha…
 
We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. So, in an effort to achieve total CXM harmony, we’re going back to basics today.…
 
In this episode of The Experience Strategy Podcast, we are joined by Mary Putman, Lead Digital Strategist for The Collaboratives at Stone Mantel. We discuss how The Collaboratives make learning and research an interactive and transformative experience. Unlike conferences which provide ideas, but rarely support integration into your real-life scenar…
 
Charlene Li is renowned as a strategic thinker. She helps leaders and organizations thrive with disruption as an Author, Speaker, Advisor and Board Member. She has worked with dozens of companies such as IBM, Oracle, 3M, Adobe, Cisco, Dell, Intel, and Microsoft, just to name a few. She has authored six books, the most recent titled: The Disruption …
 
Rozvoj podnikání nezahrnuje pouze efektivní marketingové strategie nebo nejlepší produkt na prodej. Zákaznický servis je jednou z nejdůležitějších věcí, na kterých musíte zapracovat. Významně to přispívá k dobré pověsti a vytváření větších výnosů pro vaše podnikání.โดย Anodius
 
CX pros often need to provide ways for employees across the company to access data from their customer experience programs. This data should be easy to access and quick to interpret on a high level – no time to be downloading tabulated data and fiddling with it in Excel. Dashboards provide a way to aggregate data into a high-level, easy-to-read vie…
 
Michael Arnold is the author of the book, Slacking Off: A Successful Way to Work from Home and he wrote it especially for those who are considering to work or are working from home and are seeking a work life balance. He has been a work from home entrepreneur for over 15 years and he's worked with major corporations such as Cox Automotive, Verizon …
 
Learn about dealing with unruly customers, exploring real-time data from your appliances, and the fight against digital pollution! Bite-Sized Delight From the Episode: • Train Your Team to De-Escalate with Customers - Pandemic-related stress is increasingly requiring your team to deal with emotional outbursts and erratic behavior from customers. • …
 
My next guest of Scale Your Sales Podcast is Gopalakrishna. He has over 20 years of global experience with startup scale-ups mid-market vendors, named one of the top 100 sales influencers to follow globally by Celsa sales is up. He describes himself as a humble human being committed to elevating B2B via experience and enabling B2B sales success. He…
 
David Wasserman is a leader in Product Marketing and Sales Enablement at NICE, a global provider of next-gen digital customer experience technology enabling companies like iQor to maximize the operational efficiency of front-line employees who are responsible for customer interaction. In this episode, we discuss three reasons iQor selected NICE as …
 
A hundred years ago, when you walked into a shop, the shopkeeper probably knew you. He knew what you liked, knew what you just purchased, and knew what you might purchase again. It was a relationship built on knowledge and trust, and it benefited both the seller and the consumer. Today, with most brands, we’re largely anonymous. Whether it’s brick-…
 
Luis Martín Cabiedes es una persona enamorada de la vela, filósofo, profesor en IESE y barcelonés de adopción, entiende su profesión como una forma de generar crecimiento e impacto. Lleva más de 25 años invirtiendo con éxito en proyectos de gran renombre. Actualmente, cuenta entre sus compañías participadas favoritas, empresas tan atractivas y prom…
 
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