Skill 9: Designing options

Resolve conflict: Everyone can win

The more options the better the choice. If you can get together and think about the situation from different angles, creatively, you’ll design innovative and imaginative strategies to address the conflict. Need more tips on how to do that? Listen up. This episode is from Conflict Resolution Network's 12 skills approach to resolving conflicts constructively.
We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

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1. Skill 9: Designing options (00:00:00)

2. Stage 1: creating lots of options (00:03:11)

3. Brainstorming (00:06:18)

4. Currencies (00:11:55)

5. BATNA (00:14:31)

6. Consequence confrontation (00:16:07)

7. Chunking (00:17:16)

8. Stage 2: choosing the most suitable option (00:20:43)

9. Summary (00:26:12)