Skill 10: Negotiation

Resolve conflict: Everyone can win

It's time to negotiate. Here's how to make the best deal possible, one that's fair for everyone involved - hard on the problem, yet soft on each other. This episode is packed with helpful Negotiation techniques from Conflict Resolution Network's 12 skill approach to resolving conflict constructively.
We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

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1. Skill 10: Negotiation (00:00:00)

2. Preparation (00:03:34)

3. Currencies (00:06:31)

4. Interaction (00:15:21)

5. Ask good questions (00:21:22)

6. CR Countertactics (00:36:37)

7. Closing (00:41:37)

8. Summary (00:44:11)