Spotify and the future of intelligent automation

Questions for now - Compelling perspectives on digital CX

Note: Since publishing this episode, we’ve rebranded to TELUS Digital.

On this episode of TELUS International Studios, we're joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning as well as some of the best practices used at Spotify to drive efficiencies.

Who are the largest players in AI? Does reinforcement learning work? And how far away are we from roads filled with self-driving cars? For answers to these questions and a lot more, be sure to tune into the episode.

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