พอดคาสท์ Digital CX ชั้นนำ (2025)

1
Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086 48:57

3d ago48:57

48:57

To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challen…

1
What big questions should CX leaders ask to improve customer outcomes? 20:13

29d ago20:13

20:13

On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers. We’ve revisited some of our most impactful topics and compiled eight of the best questions that you, a CX leader, need to ask …

1
Key Technologies and Their Impact on Supply Chain Operations - Digital CxO - EP104 12:16

4d ago12:16

12:16

In this Digital CxO podcast interview, Amanda Razani speaks with Sriram Nagaswamy, the executive VP of FourKites, about use cases for technologies within the supply chain, and the major impact artificial intelligence is having.โดย Techstrong Group

1
End Of Year Recap as Told by Google’s NotebookLM | Episode 085 11:29

10d ago11:29

11:29

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show +++++++++++++++++ Like/Subscribe/Review: If you…

1
AI Ethics and Trustworthy AI: Navigating Truth and Deception | #864 57:20

14d ago57:20

57:20

Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception.Join host Michael Krigsman and our expert guests:🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems🔹 D…

1
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084 28:01

17d ago28:01

28:01

Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and ca…

1
Securing Critical Infrastructure: Precision AI for OT Environments | #865 16:53

23d ago16:53

16:53

How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks.Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is…

1
Apple in the Enterprise - Digital CxO - EP103 12:34

23d ago12:34

12:34

Amanda Razani speaks with Weldon Dodd, SVP of Global Partnerships at Kandji, about its third annual Apple in the Enterprise survey, and what business leaders can learn from the findings.โดย Techstrong Group

1
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083 58:39

24d ago58:39

58:39

Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in buildin…

1
AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | CXOTalk #863 53:02

25d ago53:02

53:02

Are you navigating the complex landscape of AI ethics and governance? 🤔 In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment.🔥 Key Takeaways You'll Learn-- The CIA's Perspective: Discover why AI et…

1
AI, Deep Learning, and the Future of Work | #860 53:29

29d ago53:29

53:29

Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing par…

1
Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082 53:06

1M ago53:06

53:06

Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighti…

1
Global AI Governance and Digital Equity: A UN Perspective | CXOTalk #862 53:29

1M ago53:29

53:29

In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable d…

1
Workplace Well-Being - Digital CxO - EP102 12:19

1M ago12:19

12:19

In this Digital CxO podcast, Amanda Razani speaks with James McManamey, the director of go-to-market strategy at Verint, about the importance of worklife balance and employee satisfaction, and how business leaders can achieve this.โดย Techstrong Group

1
AI EXPERIMENT: Zoho CEO Sridhar Vembu on Social Impact and Business Purpose 11:41

1M ago11:41

11:41

Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: ⁠Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk--- This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business. Vembu e…

1
Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081 49:12

1M ago49:12

49:12

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences. Chapters: 0…

1
Addressing Misinformation - Digital CxO - EP101 21:32

1M ago21:32

21:32

In this Digital CxO podcast, Amanda Razani speaks with Mark W. Brennan, leader of Hogan Lovells global technology policy practice, about the responsibility of tech platforms as it relates to addressing misinformation.โดย Techstrong Group

1
What is DevSecOps? (explained by GitLab) | CXOTalk #861 24:46

1M ago24:46

24:46

AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype…

1
Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080 35:26

1M ago35:26

35:26

This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The primary goals of implementing these automations are simple:…

1
Tough Talk: Ethical and Responsible AI in Finance | CXOTalk #859 56:16

2M ago56:16

56:16

AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems.In this episode, we cover:• The challenges of bl…

1
Supply Chain Innovation - Digital CxO - EP100 14:02

2M ago14:02

14:02

In this Digital CxO podcast, Amanda Razani speaks with Jen Chew, VP of solutions and consulting at Bristlecone, about supply chain innovation and key issues business leaders should consider when it comes to digital transformation initiatives.โดย Techstrong Group

1
Seth Godin on Strategy - Hard Talk and Painful Truths (CXOTalk #858) 58:05

2M ago58:05

58:05

Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach. In this discussion, Seth exposes the pi…

1
How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot) 30:51

2M ago30:51

30:51

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth. While new customer acquisition acts as the primary growth driver for most B2B brands, the potential for customer success to contribute to growth should not be overlooked. Customer success teams play a critical role in reducing churn a…

1
Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 39:42

2M ago39:42

39:42

In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital exp…

1
Having a Good Tech Strategy - Digital CxO - EP99 18:10

2M ago18:10

18:10

In this podcast Amanda Razani speaks with Douglas Squirrel, of Squirrel Squared Limited, about what is needed to have a good tech strategy, and tips for implementation.โดย Techstrong Group

1
Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078 55:19

2M ago55:19

55:19

Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …

1
The Evolution of Video Surveillance - Digital CxO - EP98 16:01

2M ago16:01

16:01

In this podcast Amanda Razani speaks with Axis Communications VP of Americas, Fredrik Nilsson, about the evolution of video surveillance cameras and technology, use cases for it and privacy concerns.โดย Techstrong Group

1
How to Get Customers with AI and Personalization | CXOTalk #857 57:16

2M ago57:16

57:16

AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing. In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School…

1
Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 46:28

2M ago46:28

46:28

Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…

1
Using AI to Improve the Archiving Process - Digital CxO - EP97 9:24

2M ago9:24

9:24

In this podcast Amanda Razani speaks with Laura Stash, executive VP of solutions at iTech AG, about the new strategic framework outlined by the U.S. National Archives, what it means for business leaders, and how artificial intelligence and machine learning are impacting the archiving process, as well as customer experiences.…

พอดคาสต์ที่ควรค่าแก่การฟัง

Digital CX พอดคาสต์

พอดคาสต์ที่ควรค่าแก่การฟัง

คู่มืออ้างอิงด่วน