066: The anatomy of telephony, part 3 - Predictions

Deep Learning with PolyAI

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In the closing episode of Deep Learning's deep dive on telephony, Nikola and Oisin discuss innovative ideas in telephony, especially the concept of using a universal AI ringtone to replace lengthy warnings and terms during calls. They debate the efficacy of this idea and its potential global impact on user experience. They also touch on the challenges of integrating AI within legacy telephony systems and explore different modern communication protocols like Gibberlink. The conversation also highlights the inefficiencies of current hold systems and the untapped potential of AI in streamlining B2B interactions.

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