THE CUSTOMER IS NOT ALWAYS RIGHT
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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McAfee customer service phone number +!855-388-3300
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Welcome to the Journey On Customer Service podcast, where amazing things happen.
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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Examining the relationship between your company and your customer.
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Customer Service Reps have to go through alot each day while making the customer feel good but what we REALLY wanna say we got to hold back this is REAL STORIES of how it goes down in a call center
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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. For more written content on this topic, visit: https://learnforfree.biz/category/english/customer-service/ Learn For Free podcast series produced , managed and distributed by https://allsuper. ...
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Welcome to the Smarter Selling: Customer service. Who is selling? Everyone!!! podcast, where I share my thoughts of my recent holiday and customer service excellence. It’s so easy to influence/ look after your customer once everyone in the business realises it’s also THERE business! (Not just the sales persons job).
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Hi, I am Carole T. the host of The Customer Service Therapy Podcast! You can also find me on Youtube as The Burned-Out Bee: https://bit.ly/3CL6onR As a former customer support representative, I share my own experience, both personal and professional. Sometimes on my own and sometimes with guests. Together, we discuss various Customer Service hot topics from the agents' perspectives. It is done with NO filters and NO bs#! Just some necessary realness shared with fun, humor, empathy, and respect.
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To Reach Kindle Customer Service Dial 1-844-601-7233 to Resolve the Internet Connectivity issues of the E-Book Readers.
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I will be providing information on how to navigate the customer service call center industry. Support this podcast: https://podcasters.spotify.com/pod/show/muzick-hairston/support
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I’m a husband, father, and long-time worker of the customer service industry. This is a comedy/rant podcast dedicated to the people that get to speak to the worst of humanity. I’ll be sharing my own experiences, reading family, friend, and listener stories, maybe dive into paranormal with crazy stories about stores/restaurants. There’s a lot we can do and I plan on creating a community. I look forward to sharing my stories hearing/sharing yours!
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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BITDEFENDER have expanded throughout in recent years. But the BITDEFENDER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BITDEFENDER by diak9uling up the BITDEFENDER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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XFINITY have expanded throughout in recent years. But the XFINITY Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of XFINITY by diak9uling up the XFINITY Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ROADRUNNER have expanded throughout in recent years. But the ROADRUNNER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ROADRUNNER by diak9uling up the ROADRUNNER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your TUTANOTA or TUTANOTA
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SYMPATICO have expanded throughout in recent years. But the SYMPATICO Customer’ service Phone” Number, sometimes the users face some Customer’ issues hhhhhhwith it. If you are facing problems with your SYMPATICO or SYMPATICO
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Dial Kindle Customer Service 1:844:601:7233 Phone Number to Resolve the any technical or internet connectivity issues of the E-Book Devices.
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EARTHLINK have expanded throughout in recent years. But the EARTHLINK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of EARTHLINK by diak9uling up the EARTHLINK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HOTMAIL have expanded throughout in recent years. But the HOTMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HOTMAIL by diak9uling up the HOTMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ICLOUD have expanded throughout in recent years. But the ICLOUD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ICLOUD by diak9uling up the ICLOUD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TUTANOTA have expanded throughout in recent years. But the TUTANOTA Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TUTANOTA by diak9uling up the TUTANOTA Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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HUSHMAIL have expanded throughout in recent years. But the HUSHMAIL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of HUSHMAIL by diak9uling up the HUSHMAIL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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CHARTER have expanded throughout in recent years. But the CHARTER Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of CHARTER by diak9uling up the CHARTER Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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TRENDMICRO have expanded throughout in recent years. But the TRENDMICRO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of TRENDMICRO by diak9uling up the TRENDMICRO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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ESET have expanded throughout in recent years. But the ESET Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of ESET by diak9uling up the ESET Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AVG have expanded throughout in recent years. But the AVG Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AVG by diak9uling up the AVG Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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YAHOO have expanded throughout in recent years. But the YAHOO Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of YAHOO by diak9uling up the YAHOO Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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MSN have expanded throughout in recent years. But the MSN Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of MSN by diak9uling up the MSN Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AOL have expanded throughout in recent years. But the AOL Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AOL by diak9uling up the AOL Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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WEBROOT have expanded throughout in recent years. But the WEBROOT Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of WEBROOT by diak9uling up the WEBROOT Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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COMCAST have expanded throughout in recent years. But the COMCAST Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of COMCAST by diak9uling up the COMCAST Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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AIM have expanded throughout in recent years. But the AIM Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of AIM by diak9uling up the AIM Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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MAILBIRD have expanded throughout in recent years. But the MAILBIRD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of MAILBIRD by diak9uling up the MAILBIRD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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THUNDERBIRD have expanded throughout in recent years. But the THUNDERBIRD Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of THUNDERBIRD by diak9uling up the THUNDERBIRD Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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BELLSOUTH have expanded throughout in recent years. But the BELLSOUTH Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of BELLSOUTH by diak9uling up the BELLSOUTH Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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OUTLOOK have expanded throughout in recent years. But the OUTLOOK Customer service Phone Number, sometimes the users face some Customer issues with it. If you are facing problems with kexpert team of OUTLOOK by diak9uling up the OUTLOOK Customer service Phone Number 808-747-2725 US/CA and let them solve your issues easily!
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178. The Reading Articles Debate, Perceived Style Grades, & Ranking Cheap Beers
1:25:44
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1:25:44
Chase & Timothy talk about reading articles, perceived style grades, & rank cheap beers. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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180: What is on Your Paper Napkin?
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1:06:19
What is on your paper napkin? The DiJulius Group Chief Revolution Officer John DiJulius talks with Govindh Jayaraman, a serial entrepreneur for 30+ years, strategic thought leader, bestselling author, and coach for CEOs and entrepreneurs. Govindh has been called “A Modern Day Napoleon Hill” through his Paper Napkin Wisdom platform as he shares the …
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#213 Cultura del Cliente: 3 segnali di evoluzione
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Per diffondere la cultura del cliente in azienda hai bisogno di una road map mirata, molta determinazione e pazienza. Perciò allenati a cogliere tutti i segnali di evoluzione e a valorizzarli per ingaggiare e mantenere motivati i tuoi interlocutori privilegiati. Paolo Fabrizio condivide alcuni esempi concreti e ti invita a sfruttare la Customer Cul…
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169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season)
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27:55
The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upco…
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Allow me to reintroduce myselfโดย MATREX WRIGHT
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Lessons from Amazon: How to practice "Big Bet Leadership"
27:43
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27:43
John Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, joins Bobby Stapleton, Our Senior Director of Human Support, to discuss the concept of "Big Bet Leadership". This involves emphasizing the importance of making bold, high-stakes decisions in business. They also explore how customer se…
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#37 The service that customers love the most
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What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.โดย Paolo Fabrizio
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177. Bathroom Fit Pics, Sweetgreen Controversy, & The Best Weird Collabs
1:20:22
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1:20:22
Chase & Timothy talk about bathroom fit pics, Sweatgreen controversy, & the best weird collabs. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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179: Turning Your Contact Center into a Relationship Center
51:35
51:35
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51:35
Dave Murray, VP of Consulting at The DiJulius Group, discusses three ways to turn your current contact center into a center focused on building and maintaining customer relationships. Here are the three things we need to focus on: Finding Negative Cues—Negative cues exist everywhere when it comes to customer experience, but especially in contact ce…
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176. Buildin' Stuff, Being Bored, & Reboot Culture
1:25:22
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Chase & Timothy talk about buildin’ stuff, being bored, & reboot culture. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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175. Debate Club, Buc-ees Tasting Menu, & Movie Tropes
1:18:56
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1:18:56
Chase & Timothy talk about debate club, Buc-ees snacks, and movie tropes. Due to technical difficulties, video feed starts around 17 mins! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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178: The Man in the Red Bandana
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42:31
John DiJulius, Chief Revolution Officer, interviews Matthew J. Weiss, a lawyer, entrepreneur, filmmaker, public speaker, and author. In 2006, Weiss heard a story about an incredible hero who would transform his life. This led him on a six-year journey to make his award-winning film Man in Red Bandana. Learn: How Matt went from lawyer to filmmaker W…
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174. Being 1k Jealous, MonoDressing, & Things We are Eyeing for FW24
1:41:02
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Chase & Timothy talk about being 1,000 jealous, monodressing, & pieces they are eyeing for FW24. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate
21:23
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21:23
In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…
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Off Script: Imagining the next era of customer service
21:20
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21:20
Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on. Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk Follow the people: https://www.li…
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177: Becoming, and Excelling as, a CXO
59:54
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In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client exper…
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173. Feelin' Dumpy, Debating Boots, & The Trend of Boring
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1:27:08
Chase & Timothy talk about feeling dumpy, debate boots, and the trend of boring. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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172. Spooky Episode 2024
1:05:03
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Chase & Timothy take listener calls and talk about spooky stuff. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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176: Selling as an Experience
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49:03
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service and support. When everyone says the same t…
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171. Home Clothes, The Future of ALD, & Our 20 Essentials
1:25:43
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1:25:43
Chase & Timothy talk about home clothes, the future of ALD, & their 20 essentials. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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167: Balancing Customer Experience and Loss Prevention With Russ Hawkins
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In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncra…
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170. Buying Trip to Tokyo (Part 2 of 2)
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Chase & Timothy talk about their buying trip to Tokyo! Part 2 of 2 Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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169. Buying Trip to Tokyo (Part 1 of 2)
1:21:39
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Chase & Timothy talk about their buying trip to Tokyo! Part 1 of 2 Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Pioneer: Highlights from Intercom's first ever AI customer service summit
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29:10
Last week, we hosted Pioneer, our first ever AI customer service summit where we brought together industry leaders and experts to explore how AI is revolutionizing customer service. In this episode, we bring you highlights from the event, including insights from Intercom Co-founder and CEO Eoghan McCabe, Co-founder and Chief Strategy Officer Des Tr…
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175: Training Your Employees on the Critical Soft Skills Needed Today
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27:18
Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make…
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168. All About the Canoe Club x Engineered Garments Collaboration
43:06
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43:06
Chase & Timothy give all the details about the upcoming Canoe Club x Engineered Garments collaboration. The collection will launch this Friday, October 18! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#212 Come consolidare le nuove competenze
23:52
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23:52
Anche il miglior percorso di up-skilling può disperdere nel tempo parte dell'efficacia al termine delle sessioni formative. in questa puntata Paolo Fabrizio ti aiuta a scongiurare questo scenario consolidando le nuove competenze acquisite.โดย Paolo Fabrizio
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Fin 2: The Next Generation of AI-First Customer Service
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43:24
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43:24
Meet the world's most advanced AI agent for customer service: Fin 2. This latest generation of Fin AI Agent combines our highest resolution rates with powerful new capabilities to deliver human-quality service to your customers. Learn all about it here: https://www.intercom.com/support-for-customers/ai-agent Watch this episode along with other Pion…
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174: How to Create a Customer Service Revolution in Policing
44:50
44:50
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44:50
Chief Revolution Officer John DiJulius talks with Sandy D’Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Acade…
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167. The Art of Imperfections, Knowing When a Painting is Done, & Working Art into Clothing (Interview with Noah Schneiderman)
1:14:29
1:14:29
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1:14:29
Chase & Timothy talk with Noah Schneiderman about the art of imperfections, knowing when a painting is done, & working art into clothing. Follow Noah: @pleasedontlookmeup on Instagram https://noahschneiderman.com/ Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.co…
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173: Rewiring Your Brain for Peak Focus & Productivity
39:38
39:38
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39:38
Chief Revolution Officer John DiJulius talks with Lori Saitz, a leading authority on improving productivity and engagement through workplace well-being. She is the founder of the Zen Leadership Program for Results Focused Professionals. With a comprehensive background in wellness and communication strategies, Lori helps executives create focused, r…
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166. Travel Anxiety, EG Hints, & Soup Talk
1:14:41
1:14:41
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1:14:41
Chase & Timothy talk about travel anxiety, EG hints 👀, and soup. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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How strong company culture leads to high customer satisfaction
28:13
28:13
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28:13
Robert Richman, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer s…
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CSR EP172: HR Like a Boss with John Bernatovicz
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29:30
In this week's episode, Chief Revolution Officer John DiJulius sits down with John Bernatovicz who is an entrepreneur, podcast host, speaker, HR advocate, and author of HR like a Boss. Learn · How John got into the HR world · How john defines HR · Why he wrote HR Like a Boss · The cornerstones of LOVE and OWNERSHIP to do HR Like a Boss. · Why do hu…
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166: How CX Day and Customer Service Week Will Help You Grow Your Sales
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26:05
CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the f…
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The Nordstrom Way: Embracing change in customer service
28:46
28:46
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28:46
Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
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165. Doin' a Pack On It, Citizen's Arrests, & Flip Phones
1:14:01
1:14:01
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1:14:01
Chase & Timothy talk about doing a pack on it, citizen’s arrests, and flip phones. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#36 Customer service can't fix poor culture
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17:50
What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this podcast.โดย Paolo Fabrizio
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164. RIP Gorp?, Traffic Report, & Skagway Confusion
58:08
58:08
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58:08
Chase & Timothy talk about GORP, traffic, & Skagways. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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A day in the life of a conversation designer
30:35
30:35
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30:35
This week on The Ticket, we're joined by Fred Walton, a conversation designer at Intercom, to discuss the role of conversation designers in crafting engaging dialogue flows for chatbots and automated support channels. Fred shares tips for designing conversations that make AI agents and chatbots more helpful and natural, and discusses the balance be…
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Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls, ultramarathon and Ironman athlete, and the highest-rated speaker at the 2023 Customer Service Revolution conference. Learn · What the Freak Factor really means · Why our school systems don’t always r…
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163. Working From Home, Emmy Looks, & Scoville Guys
1:19:27
1:19:27
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1:19:27
Chase & Timothy talk about working from home, rate Emmy look, and scoville guys. Listen on Spotify or YouTube to see the full video episode! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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#211 Preparare un percorso di up-skilling efficace
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22:19
Nella musica, la performance rappresenta il momento topico in cui il pubblico determina il successo, ovvero l'insuccesso del concerto. Tuttavia il buon esito di una performance dipende anche dalla cura delle fasi di preparazione, proprio come avviene nel Digital Customer Service. Paolo Fabrizio condivide due esperienze che ha vissuto, prima di iniz…
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165: Creating a Customer Centric Culture With Michael Hinshaw
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24:08
In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - You must be able to communicate what customer centricity means to your team so everyone is on the same page - Moving to a customer centric culture requires customer u…
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Built For You: Fin AI Agent is now available over email
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This week Intercom’s Senior Director of Product Marketing Kyle Rocco and Senior Product Marketing Manager OIivIa Singarella share some exciting news about new AI features in our customer service platform. Watch our latest Built For You Episode here: https://youtu.be/B7pjcm4u8mM 😁 Follow the people: https://www.linkedin.com/in/olivia-witte-singarell…
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162. Chore Coat Burial, Rug Cleaning, & Screaming Intro
1:12:57
1:12:57
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1:12:57
Chase & Timothy talk about chore coats, rug cleaning, and Chase’s screaming. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National En…
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Leadership's Role in Creating a Customer-Centric Culture
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21:39
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21:39
In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
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161. Healthy Living, Sunday Cooking, & New Jeans
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59:32
Chase & Timothy talk about healthy living, sunday cooking, & new jeans. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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160. Basketball Outfits, Improvising, & Theme Parks (Interview with Vic Michaelis)
1:10:27
1:10:27
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1:10:27
Chase & Timothy talk with Vic Michaelis about basketball outfits, improvising, and theme parks. Follow Vic: @vicmic on Instagram Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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