The Man Who Should Not Move

CX Storytime, Tales from the Customer Journey

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Man Who Should Not Move.

In this tale, David wanted to try out the craft beer of a local brew pub when he was struck by the intolerance of others and the shocking response of a brewpub manager. The tale starts from the pub floor and travels to a social media forum where it becomes a spectator sport.
Listen to his story to learn how the actions of a restaurant manager can represent the entire business online and off, having possibly big impacts on the bottom line, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

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