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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Promote Yourself to CEO | Small Business Strategy for Women Entrepreneurs

Racheal Cook MBA: Small Business Owner, Entrepreneur, Business Growth Strategist

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If you're fed up with the non-stop solopreneur grind… I'm so glad you've found The Promote Yourself to CEO Show! Each week, join host Racheal Cook MBA for candid conversations about stepping into your role as CEO of your business, the hard lessons learned along the way, and practical, profitable strategies to grow a sustainable business without the hustle and burnout. Listen in to the latest show and connect with Racheal at http://www.theceocollective.com or on Instagram @racheal.cook to con ...
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Commerce Experience

Bloomreach

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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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The Empathy Edge

Maria Ross

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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Brand Your Passion

Maker & Moxie

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If you’re ready to get more eyes on your work, more dollars in your pocket, and more creativity in your life, you’re in the right place. Welcome! This is how we're gonna do it. Brand Your Passion is the show that helps you utilise branding & marketing to turn the thing you love the most into something that people know and love you for.
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The LoCo Experience

Curt Bear

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The LoCo Experience is produced and sponsored by LoCo Think Tank - and sometimes others! Our mission is to uncover as much business education as possible while getting to know the founders and leaders of amazing organizations. You'll feel like you really know our guests after each episode, and if we're doing our job well, you'll learn business principles and tips from them along the journey and be both inspired and entertained. Episodes feature a range of local and regional business and comm ...
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Drysen Learns Things

Made By Things

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Hey - I'm Drysen, a content strategist at Made by Things with a deep background in animation and motion graphics. But, video marketing is only a small part of the marketing industry. From email campaigns to digital ads and OOH, there's a ton to learn, and I want to learn it from my marketing peers. So, I'm determined to have a daily 10-minute conversation to learn everything I can and become a better marketing person, and I'm inviting you to be a fly on the wall to learn alongside me. Each e ...
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Experience Strategy Podcast with Stone Mantel

Aransas Savas & Dave Norton

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Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
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Branding Momentum with Veronica Di Polo

Veronica Di Polo

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And with more than 15 years being a Marketing Strategist you’re going to experience the new way to promote your business with clear and unique messaging, By giving you actionable marketing & messaging strategies that get you interested leads, to transform the lives of your audiences, so that you build up your brand with continuous momentum. It's short, gutsy and packed with wittiness! Get ready because here is where we say NO to outdated marketing strategies and society norms, and we say YES ...
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The Consumer Insights Podcast

Stravito

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Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.
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Beyond The Systems Podcast | Business Systems & Growth Strategies For Your Online Business

Samantha Whisnant - Systems Strategist & DFY Agency Owner

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Are you a client-facing online entrepreneur who is tired of flying by the seat of your pants and figuring things out as you go? In the Beyond The Systems podcast with Sam Whisnant, you'll get a peek into the backend of how successful multi-six and seven-figure businesses are run. With zero experience in marketing and business, Sam started working as a virtual assistant in 2019 while she was living abroad for some extra cash. She spent years learning the ins and outs of online business, dabbl ...
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No BS Business School

Jan Ditchfield

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Are you a purpose-driven entrepreneur ready to build a six-figure online business with ethical strategies? Welcome to No BS Business School with Jan Ditchfield, the podcast for female experts seeking actionable steps to transform their expertise into profitable online businesses. Hosted by Jan, an award-winning business strategist with over 20 years of experience turned multi-six-figure online CEO, this podcast breaks down the strategies behind digital course creation, list building, social ...
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2X eCommerce Podcast

Kunle Campbell

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Hosted by Kunle Campbell, who is an operator of a portfolio of consumer brands, 2X eCommerce is a weekly podcast for ecommerce operators by ecommerce operators. We interview remarkable ecommerce founders and leading enablers of ecommerce growth, with every episode promising to give you at least one growth hypothesis or idea you can test. Our focus is growing your ecommerce revenues from a cross-functional perspective, be it marketing, your tech stack, operations, finance, or customer experie ...
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The Tom and Bob Show

CX of M Radio

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The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.
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StrategyCast

Lori Jones from Avocet Communications

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The StrategyCast podcast explores the nature of what it means to be at the helm of marketing decisions. Every episode is crafted to make people think, to spark some “aha!” moments, and to illustrate just how important a truly integrated marketing strategy and a solid, inspired brand presence are to success and longevity. Your host, Lori Jones, is the President & CEO of Avocet Communications, and she has over 30 years of integrated marketing experience. Lori has interviewed over 400 top busin ...
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The CX Pod

Elizabeth Glagowski

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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
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10PlusBrand

Joanne Z. Tan, Brand Strategist, 10 Plus Brand, Inc.

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https://www10plusbrand.com https://www.10PlusProfile.com 1-888-288-4533 Sign up for 10 Plus Brand’s Newsletter: https://10plusbrand.substack.com/embed 10 Plus Brand’s Youtube: https://www.youtube.com/@10plusbrand 10 Plus Brand Inc.’s founder, CEO Joanne Z. Tan started the first episode of #10PlusPodcast on July 5, 2019. Since then, we have produced hundreds of episodes on brand building and digital marketing tips, which are always thought provoking and cutting edge, as well as in-depth Inter ...
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Internet Money

Chris Cota

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💥 RICCH NERD I help you make money on the internet ⚡Tech Entrepreneur ⚡Internet Money Consultant ⚡Celebrity Tech Mentor Empowering individuals to be the best version of themselves & and learn how to navigate through diversity. I have spent my entire career helping entrepreneurs, businesses & startups solve problems and fix customer/revenue flow! Mindset | Spiritually | Business |Technology | CEO | Entreprenuer | Business Strategist | Millionaire Mindset Transformation Coach | Business Analys ...
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WHAT the Data?!

Lior Barak and Michael Stiller

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Let's talk about how we leverage our data to improve the user targeting and experience. Join our podcast while we explorer how our guests using data, how they develop the user experience, and improve marketing expenses. Lior Barak, data strategist, author of "Data is Like a Plate of Hummus" and founder of "Tale About Data", Michael Stiller, analyst, founder of STILLGROVE, going to explorer how companies collect, process, and use their data, and how this improves the user experience of their ...
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The Drinks After Work Podcast

Tiffany Callahan

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Marketing, Career, Networking, Small Business spotlights, and much, much more! This is like your podcast form of happy hour, where you can catch up with friends and top leaders in different industries, with an unfiltered take on today's creative landscape. Hosted by Tiffany Callahan and featuring guests covering a variety of topics from PR and Advertising, to Small Business Specials, Building a Brand, Understanding Your Customer, Growing Your Social Media Following, and more! We'll be cheers ...
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The Music Biz Weekly

MichaelBrandvoldMarketing

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Michael Brandvold is a freelance music industry consultant based in Northern California. Having launched Michael Brandvold Marketing to leverage his years of experience to provide direction to large and small clients in the areas of online & social marketing as well as e-commerce and customer acquisition and retention. Gene Simmons of KISS first tapped Michael's skills as a pioneering online marketing strategist to launch and manage all aspects of Kissonline.com's multi-million dollar enterp ...
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30 Days of Marketing Mavens

Howard Wolpoff

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Dive into the world of marketing with '30 Days of Marketing Mavens' – a month-long journey featuring 30 Days, 30 Marketing Experts, and 30 Diverse Niches. Join us as our international panel of experts shares incredible marketing strategies, invaluable tips, and inspiring stories. Your guide on this adventure is Howard Wolpoff, Chief Marketing Strategist of Profit Master Business Solutions (www.profitmasterbusinesssolutions.com). With over 25 years of experience, Howard has empowered countles ...
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The Marketing Consultation

Fabienne Durat & Greg Servotte

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Driving adoption of innovative therapies to improve patients lives... This is what most healthcare marketers are passionate about. And so are we! We are Fabienne Durat and Greg Servotte, two medical device senior marketing leaders, and the hosts of The Marketing Consultation, a.k.a TMC. In each episode, we will have an open conversation with a top leader from the healthcare industry to explore topics related to career development, leadership and marketing strategy & innovation. Our guests wi ...
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Growth & Greatness eCommerce Podcast

Right Hook Digital

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If you're a Brand Founder, eCommerce Entrepreneur or Growth Marketer and looking to scale your eComm brand, then this is the podcast for you. We'll be interviewing industry leading eCommerce founders and marketing strategists and bringing their insights and actionable take-aways for you to implement and drive your revenue growth.
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My Caravan Industry Insights Podcast

John Rawlings

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This podcast is for anyone working in the caravan industry - anywhere in the world. Listen each week to hear the latest caravan industry insights, interviews or marketing tips to help keep you and your business more informed and successful. There will be interviews with people from manufacturers, suppliers, retailers and the media, from the caravan industry and other sectors that can offer useful insights and tips. This will include marketing, PR and social media tips, a chance to meet media ...
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In this conversation, Drysen and Holly Sauer discuss the intricacies of lead generation, focusing on Alleyoop's unique approach to outsourcing sales development representatives (SDRs) and business development representatives (BDRs). Holly shares her journey from a non-sales background to leading in the lead generation industry, emphasizing the impo…
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In this conversation, Drysen Carsten discusses key marketing strategies that brands can implement to enhance customer engagement and retention. He emphasizes the importance of understanding the customer journey, building trust through personalized interactions, creating effective explainer videos, and implementing onboarding campaigns to keep custo…
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Send us a text In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in glo…
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Tired of shouting into the void and feeling like no one’s listening? It’s time to cut through the noise with a lead magnet that grabs your ideal clients' attention and brings them into your world. In this episode, we’ll dive into how to create an irresistible hook, build an ecosystem that nurtures leads, and keep delivering value long after they’ve…
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I’ve been in business for 5 years now! In this episode, I’m sharing my 5 biggest lessons I’ve learned so far. Resources from this episode: Get access to 10+ templates and resources, plus a live monthly training inside my free community The Systems Society. Join us now: https://www.skool.com/the-systems-society/about Connect with Sam: Website: https…
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Do you ever feel like you’re putting your heart and soul into launching something… only to be met with silence? You’ve spent weeks, maybe even months, preparing, promoting, and posting, yet when the big day arrives... crickets. It’s frustrating, right? You start to wonder if maybe it’s you, or if your offer just isn’t good enough. Spoiler alert: it…
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Hey there CEOs, Q4 is here and with the holidays fast approaching, I want to talk to entrepreneurs about effectively managing the final 90 days of 2024. I share my insights on managing business during an election cycle, taking time off for family during holidays, and planting seeds that will fruit in Q1 2025! Join me soon for my 'Plan Your Best Yea…
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Subscribe to Our Conscious Commerce Newsletter: Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.com Shownote available on: https://2xecommerce.com/podcast/ep453/ S9 EP54: In this episode of the 2X eCommerce Podcast, host Kunle Campbell delves into marketing efficiency, a critical c…
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In this episode, Drysen discusses the critical role of customer experience in business, particularly in the wedding entertainment industry. He shares his personal journey from starting a DJ company to partnering with his wife, a photographer, to create a powerful combined service. The conversation emphasizes the importance of building strong relati…
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Enjoy this unique discussion with three brave women, two live under the shadow of fear for themself and their child, and one is a cisgender ally: Kate Brookes, Jayna Sheats, & Jeannie Gainsburg. We talk about their own stories that led them to this work, how the increase in anti-trans legislation impacts them, what it's like to parent a trans teen,…
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In this episode, I discuss the basics of automations and how to get started using them in your business. I emphasize the importance of having a system and process before implementing automations. I talk about three main areas where automations can be helpful: marketing systems, sales, and team management. I provide examples of automations within ea…
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Transform 'garbage' leads into gold while meeting your revenue goals with precision. In this episode, you'll learn how to seamlessly align your sales and marketing teams through a flawless Ideal Customer Profile and smart opportunity grading. Plus, we share tips on crafting personalized follow-up emails that will delight your prospects. And don't f…
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In this episode, Drysen Carsten discusses the importance of A/B testing in video production, particularly through the use of motion graphics and animation. He emphasizes how these tools allow marketers to experiment with different styles, colors, and messages to find what resonates with their audience. The conversation also highlights the significa…
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Noah and Alli Hutchison met during their college years at Baylor, and grew a friendship through their shared involvement in a church community - Antioch Waco. Alli started doing interior design work for friends and their friends soon after college, and eventually they worked in church ministry, with Noah as the Childrens & Family Director. They mov…
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In this conversation, Drysen Carsten speaks with Ashton Hauff from The Good Kids about the intricacies of branding, particularly in relation to their project with Pride Dairy. They discuss the emotional journey of working on significant branding projects, the importance of storytelling in branding, and the unique position of The Good Kids as a bran…
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In this conversation, Drysen Carsten speaks with Stephanie Hart Harris from Headlight about the importance of building community through virtual events in the construction tech industry. They discuss how Headlight creates a platform for ongoing professional development and networking, the role of technology in construction, and the unexpected benef…
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Forget influencers—this one’s about you. In this episode, we dive deep into 5 ways you can influence your brand through smart messaging and marketing strategies. Learn how to craft a message that speaks directly to your potential clients, create curiosity that drives action, and present your brand in a way that builds trust. It’s all about masterin…
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Ever feel like you’re on the verge of hitting those big financial goals, but something keeps getting in the way? You’re not alone! Four years ago this week, I launched my very first online course with no clue what I was doing. I left a successful 20-year career, jumped into entrepreneurship without a plan, and figured it out along the way. Now? I’v…
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By next year, 70 to 80% of all the data we receive will be unstructured. Is your organization prepared? In this episode, we are joined by Victoria Gnatoka, Customer Experience Product Manager at Expedia. Drawing on over 10 years of experience, she digs into how adopting an omnichannel approach can help obtain unstructured data that can be turned in…
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Send us a text Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent …
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In this conversation, Lee Smalt discusses his experience with a video campaign for Fargo Brewing Company, highlighting the disconnect between social media metrics and actual event success. Despite poor engagement metrics, the campaign led to a significant increase in ticket sales, prompting a discussion on the importance of aligning marketing effor…
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It’s no secret that I love collaborating with other artists. Not only will you make new friends and connect with other creatives like you, but you will also be seen by a whole new audience and expand your reach! What’s not to love?! In this week’s episode, I’m diving into the wonderful world of collaborations. We’re talking about: 🎨 Why you should …
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In this conversation, Drysen Carsten speaks with Stacey Jaeger about the intricacies of go-to-market strategies, particularly in the context of FlexTrades. They discuss the importance of collaboration among different teams, the need for clear communication, and the role of education in ensuring all team members are aligned. Stacey shares insights o…
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In this conversation, I chat with Andrea Elibero about the importance of pivoting in business and how to do it strategically. We emphasize that pivoting doesn't mean giving up on your current service but rather elevating your offers and shifting your audience. We also recommend giving yourself six months to bring everything together and work toward…
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Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr. Tracy Brower, a PhD sociologist studying work-life fulfillment and happiness. Today we discuss what happiness at work means, how happiness is linked to empathy, and the research around what happy…
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This episode centers on how early-stage companies can strategize from a blank slate, align sales and marketing, and seamlessly implement RevOps. Learn the art of creating a demand council, overcoming common barriers, and adopting a strategic mindset toward revenue operations. Plus, discover the impact of data and consistent processes on scaling you…
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Subscribe to Our Conscious Commerce Newsletter: Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.com Shownote available on: https://2xecommerce.com/podcast/ep451/ S9 EP53: In this episode of the 2X eCommerce Podcast, host Kunle Campbell delves into the first pillar of scaling e-comm…
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You make yourself available to your clients constantly. They can email or text or call you 24/7, and you make it a priority to respond to them as soon as possible. And you might even be making great money in the process! From the client's perspective, this sounds great. But while the constant availability works for them, it means your business isn’…
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In this episode, Drysen Carsten discusses the importance of building trust and making customers feel special in order to turn them into superfans of your brand. He shares his experiences from his wedding entertainment company and highlights the various touch points and personalized experiences they created for their clients. Drysen emphasizes the p…
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Julie Ulstrup began her career in admissions counseling, soon transitioned to school counseling, and was a School Counselor for Poudre School District for 13 years. Like many of the purpose-driven, she began to experience burnout after about 10 years - and made a leap in 2016 - transforming her hobby business of photography into a vibrant full-time…
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In this conversation, Drysen Carsten interviews Josh MacPhee, a content creator working on a project for the Flowstate Experience. They discuss the role of AI in content creation, specifically in generating images and providing feedback. Josh shares his process of training chatbots and using AI image generation to create visually exciting content. …
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Welcome to The Branding Momentum Podcast! With more than 15 years being a Marketing Strategist you’re going to experience the new way to promote your business with clear and unique messaging, By giving you actionable marketing & messaging strategies that get you interested leads, to transform the lives of your audiences, so that you build up your b…
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In this episode, Drysen discusses the process of working with an animation studio like Made By Things. He explains the Discovery Workshop, where goals and content gaps are identified. The next step is to develop the story, focusing on inspiring curiosity and positioning the brand as a mentor rather than the hero. The process then moves to creating …
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Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate t…
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What makes short-form videos so addictive? We’re breaking down the psychology behind those irresistible 15-second clips and why they work so well. Learn how they tap into instant gratification, emotional triggers, and the fear of missing out—all while keeping things simple and effective. If you want to understand why these quick hits are magic for …
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Imagine this: You’re trying to sell your amazing service or course, but something feels off. You’re pushing, using all the tactics you’ve seen other successful online businesses use, but deep down, you’re uncomfortable. It feels manipulative, and you’re worried it might be turning off your audience. Sound familiar? Well, you’re not alone. In today’…
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In this episode of Promote Yourself to CEO, I invited Gabi Day, CEO and founder of Brightbody, to discuss her entrepreneurial journey. Gabi shares insights on running a non-toxic, refillable personal care line and her new venture, Hype Ma'am, which supports women in product-based businesses. Gabi reflects on her transition from healthcare administr…
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This episode of The Marketing Consultation features Xavier Bertrand, a healthcare industry leader with a remarkable career spanning multiple roles, companies, and regions, currently serving as Vice President Peripheral Interventions EMEA at Boston Scientific. Xavier joins us to discuss his journey, the driving forces behind his career transitions, …
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In this solo episode, Drysen Carsten shares his experience working on a nationally broadcast documentary about two world-class farmers. The show aimed to provide an entertaining and educational glimpse into the world of farming and showcase the expertise of these farmers. Drysen discusses the challenges of filming a documentary about agriculture, i…
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In this episode of the Experience Strategy Podcast, podcast hosts, Dave Norton and Aransas Savas explore the rapidly evolving landscape of enterprise community building with Rich Millington, founder of FeverBee and a leading expert in community strategy. With nearly two decades of experience helping organizations build thriving communities for memb…
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In this conversation, Drysen Carsten interviews Shelby Hagerdon, a writer and producer at Made By Things. They discuss Shelby's role as a producer and her show 'I'm a Producer' which educates viewers about the different aspects of being a video or content producer. They also talk about the unique qualities of Made By Things, such as their care and …
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In this episode, I share my four-step system for managing a podcast in about one hour per week or less than five hours a month. I emphasize the importance of having a clear process and outline the steps involved in creating a podcast system, creating a podcast home, using automations and tools, and outsourcing tasks. By implementing these strategie…
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Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse experiences drive better business decisions to identify unseen risks or opportunities, but have you considered this next group we talk about today - First Generation Professionals? This is a …
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Send us a text Bob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making and superior results. Bob is certified as an Emergenetics advisor and Predictive Index practitioner, equipping him with a profound understanding of human …
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Subscribe to Our Conscious Commerce Newsletter: Stay updated with the latest insights and tips by subscribing to our newsletter here: https://subscribe.2xecommerce.com Shownote available on: https://2xecommerce.com/podcast/ep450/ S9 EP53: In this episode of the 2x eCommerce podcast, host Kunle Campbell explores the key pillars for scaling e-commerc…
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In this episode, we reveal the key to creating a supportive and innovative culture for successful AI adoption. You'll learn how to select the best tools and establish a council for effective oversight. We’ll also provide valuable insights into leveraging AI for customer analysis, content creation, and strategic projects. Discover how ethical AI pra…
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In this episode, Drysen shares a story from his experience as a video editor working on a local TV show. He discusses the challenges of creating free commercials and the lack of collaboration and intentionality in the process. He emphasizes the importance of having a plan and being intentional about the goals and objectives of the commercial. Dryse…
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