Drysen Carsten | Building Customer Experiences

Drysen Learns Things

In this episode, Drysen discusses the critical role of customer experience in business, particularly in the wedding entertainment industry. He shares his personal journey from starting a DJ company to partnering with his wife, a photographer, to create a powerful combined service. The conversation emphasizes the importance of building strong relationships with clients, going above and beyond in service, and the impact of word-of-mouth marketing. Drysen highlights the need for businesses to create memorable experiences that turn clients into super fans who advocate for the brand.