A global podcast dedicated to learning from industry players around the world. Our podcasts are a series of interviews with international hospitality and tourism industry professionals. We prompt our guests to share their personal experiences, as well as analyse the current trends, technology and innovations.The podcast’s goal is to inspire people in the field and to encourage young people to join this exciting industry. We are committed to evaluating the current educational and training opp ...
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Myth or Reality? The allure of becoming a Hotel General Manager
39:34
39:34
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39:34
In this podcast, Philippe Clarinval discusses the role of the Hotel GM and what makes this role appealing and challenging. He also shares his passion for life-long learning and why continuing educational pursuits are important in our ever-changing world. Philippe’s role as General Manager of the Carlton Hotel in St.-Moritz Switzerland and the Grand…
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Insights of hospitality in Saudi Arabia
26:45
26:45
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26:45
In this podcast, Mohammed Marghalani, currently the Saudi Chief of Franchised Assets Operations for PIF Hospitality Projects, talks to us about the enormous changes that have occurred over the past five years in the Saudi hospitality field. With over 18 years in the hospitality field and an MBA from the Ecole Hotelière de Lausanne, Mohammed also di…
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An overview of Hospitality education, training and expertise needs in China
46:41
46:41
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46:41
Rebecca Li is a force to be reckoned with and some of the many hats she wears include entrepreneur, hospitality expert, investment banker and educator. Rebecca was born into a Chinese hotelier family and left China in 2003 to pursue her studies in England and China. In 2011 she became an investment banker and returned to China in 2014. In this podc…
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Understanding and optimizing the business impact of customer experience strategies
44:38
44:38
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44:38
In this episode, we talk to Yannick Bouyidou, whose hospitality career with Ritz-Carlton led him to work on four different continents in different leadership positions. Currently, Yannick wears several hospitality hats including entrepreneur, mentor, guest speaker, philanthropist and educator. Yannick has a 360 -degree vision of the current hospita…
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Hosco: The one-stop solution for Hospitality recruitment
33:23
33:23
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33:23
In this podcast, Olivier Bracard, the co-founder and CEO of the highly successful hospitality recruitment platform Hosco, describes how this platform was born and why it is the go-to website for people looking for job offers in the hospitality field. As an EHL graduate, Olivier describes his time at the famous Swiss Hospitality School and how his i…
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Becoming the WorldSkills Vice-World Champion of Hotel Reception
32:36
32:36
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32:36
Tim Oberli is currently the Front Desk Manager at the world famous Bürgenstock Resort near Lucerne, Switzerland. He is also the current World Skills Vice Champion of Hotel Reception. In this podcast, Tim describes first becoming the Swiss Skills champion and subsequently his participation in the World Skills competition in October 2022 in Montreux,…
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How to make access to hospitality luxury easier and in tune with our times
41:41
41:41
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41:41
In this podcast, Robert Recupero shares his extraordinary career path with our listeners and explains how this path led to the creation of Moomenti, a high-end marketplace for booking luxury hotel experiences. This entrepreneurial adventure was Robert’s answer to making hospitality luxury easier to navigate and enjoy. Early in his career, Robert wo…
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Musical Hospitality – bringing musical joy to hospitals and senior care facilities
33:03
33:03
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33:03
This podcast was by far one of our most popular and features Tom Su, a former hotelier who has found a unique way of combining music with hospitality. After working several years in the hospitality industry in Taipei, Tom chose a different path in telecommunications. But his love for music and his desire to share this passion has finally led him to…
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Hospitality and Tourism Opportunities in Romania
36:36
36:36
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36:36
In this podcast, Razvan Pirjol, CEO of Turism Felix and the owner of Leading Choice, a global hospitality counselling company in Romania, answers our questions about the hospitality and tourism industry in Romania and gives his insights on current hospitality education and training opportunities. A Glion Hospitality graduate, Razvan ended up spendi…
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Croatian Hospitality and New Hospitality Concepts
36:00
36:00
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36:00
In this podcast, Marina Franolic talks about hospitality in Croatia, a popular Mediterranean destination with rave reviews. Marina explains why Croatia has become a favourite tourist destination and why so many tourists return there for their holidays. Marina also discusses her work at The Bench, a global investment event organization and hospitali…
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Mamalu Kitchen: Feeding families and enabling lifestyle changes
34:47
34:47
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34:47
In this podcast, Lama Jammal Houssami describes her educational and career path and why she was inspired to create a cooking school, Mamalu Kitchen, in Dubai. Mamalu Kitchen was inspired by her 3 boys and the need to help fellow mums and families simplify their day-to-day lives without having to worry about feeding their family fuss-free healthy fo…
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Why we need Gender Equality, Diversity and Corporate Responsibility more than ever
30:08
30:08
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30:08
In this podcast, Mary Mayenfisch-Tobin discusses gender equality, sustainability and corporate responsibility in the hospitality and tourism fields. Using her lifetime experience as a lawyer, educator and activist, Mary looks at the current global situation with a critical eye and explains why it is in the interest of hospitality and tourism compan…
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The future of retail in the hospitality industry
35:32
35:32
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35:32
Filippo Perricone is the co-founder and Managing Director of Back label, a line of Italian lounge, athletic and leisure wear sold exclusively in luxury hotels and resorts. In this podcast, we ask Filippo about his educational and career path from a History and Philosophy student to working in the textile industry in Hong Kong. In 2010, Filippo co-f…
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Women in hospitality leadership – career choices and creating opportunities
48:55
48:55
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48:55
Andrea Obertello is currently the General Manager of the Four Seasons Hotel in Milano, Italy. In this podcast, Andrea talks about her career choices and how she became General Manager in an industry that is predominately male. She talks about working in the iconic Milano Four Seasons Hotel, located in a 15th century convent, the second oldest Four …
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Khulan Berger is currently the Regional Director at MY BLUE PLANET and the Swiss Coordinator of The Climate Reality Project Europe. In this podcast, Khulan explains why sustainable tourism has become such an important endeavour and how MY BLUE PLANET is working closely with companies to transition and implement sustainable practices. Khulan describ…
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The importance of networking, education and mentoring in the hospitality industry
49:01
49:01
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49:01
Arian Röehrle is the former president of AICR, The International Association for Deputy Managers and Front Office Managers of Luxury Hotels. In this podcast, Arian tells our listeners about this important networking organization and how it has grown into a well-established professional and educational entity. He discusses the importance of networki…
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Female Hotel General Managers - Drivers of success for a global hospitality career
38:50
38:50
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38:50
In this podcast, Marie-Berengère Chapoton, who is currently the General Manager of the award-winning Raffles Al Areen Palace in Bahrain, describes her global career path and how she met not only challenges but opportunities that came her way. Marie-Berengère’s career path has led her toNew York, Montreal, Paris, Milan, Rome, Uruguay, The Bermudas, …
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Hospitality in Australia – the Crocodile Dundee effect
42:19
42:19
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42:19
In this podcast, Luiz Prebianca discusses how he ended up working in Australia, what he loves about working there and how Australian hospitality differs from other places. Originally from Brazil, Luiz moved to Germany as a teenager to attend high school and then onto Switzerland to attend a Hospitality Management school. He has worked in Brazil, th…
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Hospitality HR recruitment in South East Asia
34:54
34:54
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34:54
In this podcast, Victor Mogilev speaks to our audience about Hospitality HR recruitment in South East Asia and explains how this region has its unique challenges and opportunities. Victor traces his educational and career path to explain how his Swiss hospitality management background allowed him to pursue a global career and landed him today in Ba…
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Recruiting and retaining talent in the hospitality and luxury sectors in Morocco
35:44
35:44
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35:44
In this podcast, Sophia Mounib talks about recruiting and retaining talent in the hospitality and luxury sectors in Morocco. Sophia gives our listeners insight into running a hospitality / luxury sector talent business in Casablanca and the challenges she has faced, especially after the COVID pandemic. In addition, Sophia talks about the hospitalit…
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Discover the Epigenetic World
29:09
29:09
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29:09
Xavier Rambaud describes himself as a “serial entrepreneur” and in this podcast he speaks to us about his latest entrepreneurial adventure, Maison Epigenitic in Paris, France. Maison Epigenitic’s mission is to keep people in good health and it is a place dedicated to the adoption of an epigenetic lifestyle, a preventive and holistic method that enc…
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A Canadian approach to Hospitality education and training
35:40
35:40
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35:40
In this podcast we talk to Yahya Shakhshir about Hospitality education and training in Vancouver, Canada. Yahya is currently the President at Cornerstone International Community College of Canada, one of the top private Colleges located in Vancouver. He is a passionate, driven and dedicated hotelier with 18 years in the Hospitality and Education in…
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Sensory Leadership & Luxury Hospitality Expertise
28:28
28:28
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28:28
In this podcast, Sara Abdel Masih describes her unique career path from climbing the career ladder in the luxury hospitality industry to teaching in hotel management schools and writing a book on mobbing and harassment in the workplace based on her personal experiences. Sara has worn many hats and has studied not only hospitality management but cri…
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Sustainability Solutions for the Hospitality Sector: Tourism and Event Management Case Studies
29:35
29:35
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29:35
In this podcast, Clémence Gillier and Neil Beecroft from the sustainability consultancy agency, The SHIFT, now called bloomUP, talk about how businesses can develop and improve their sustainability practices. Clémence and Neil describe what sparked their interest in this important field and how their careers have evolved into creating and running t…
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The Golden Keys that Open All the Doors to the World of Hospitality
37:59
37:59
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37:59
Michael Romei has been dubbed "The Ambassador of Hospitality" and he practices his brand of statecraft on both a local and global level. In this podcast, Michael invites our listeners to retrace his brilliant career as a Les Clefs d’Or concierge, and in particular, his time as the former Chef Concierge of the Waldorf Towers/Waldorf Astoria Hotel in…
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Opportunities for Women in the Saudi Hospitality Industry
25:34
25:34
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25:34
In this podcast, Johanna Fagerberg, who is currently the Hospitality Senior Manager at Diriyah Company, talks about working in Saudi Arabia and the vast plans that the Kingdom has for hospitality and tourism. She previously was the Guest Experience Manager at The Four Seasons Hotel in Riyadh, Saudi Arabia. Johanna also talks about her career choice…
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Making idealistic culinary dreams come true
34:34
34:34
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34:34
Walter el Nagar is a passionate Chef with a multicultural background and a strong desire to make not only a culinary mark but a social one as well. In this podcast, Walter describes his passion for creative culinary arts and his professional path across the globe. Walter was born in Milan in 1981 to an Egyptian father and Italian mother, both of wh…
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Running a hotel in a War Zone
37:20
37:20
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37:20
In 2016, Vasily Grogol was hired by an investor to create a feasibility study on a hotel project in Kyiv, Ukraine. In 2017 he moved to Kyiv and worked on opening not only a boutique hotel called BURSA but also a gallery for young, Ukranian artists. At the age of 24 he became the Executive Director of BURSA Hotel and gallery and his goal, in his own…
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An insight on hospitality, education and entrepreneurship in Kenya
32:43
32:43
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32:43
In this podcast, Lucy Grace Maliki, a dual citizen of Kenya and Switzerland, describes her career path from teaching French and English in a Swiss Hospitality Institute to becoming an entrepreneur in Kenya. Her years of living and teaching in Switzerland brought her to appreciate the fine art of making chocolates and when she moved back to Kenya a …
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The Velvet Touch: Effective best practices in the luxury hospitality world
38:38
38:38
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38:38
Ivan Artolli is the kind of hotelier you dream of meeting in a luxury hotel. He shares his lifetime experience with our listeners and talks about the people who have been role models in his life. He is charming, cultivated and he talks candidly about his youth and his dream of one day becoming a General Manager. A lifetime career of working in some…
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The art of hospitality and "l’Art de la Table"
41:17
41:17
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41:17
Chantal Wittmann is an educator, a hospitality expert, a competition judge and received the MOF (Meilleur Ouvrier de France) Maître d’Hôtel award. In this podcast, Chantal gives our listeners some background information about the French MOF competitions and what this means for the people who have been given this title. Chantal has taught in some of…
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Evolution or Revolution? - Reflections on a lifetime of global hospitality
34:41
34:41
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34:41
William Mackay is an internationally experienced executive with over 45 years of experience in luxury hotel, spa and F & B management, operations, and development. He has a proven track record of assembling and leading highly motivated, diverse, and mutually accountable teams and a true passion for quality as the primary means to profit. We have in…
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San Leonardo - An Italian wine estate with a rich history
35:49
35:49
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35:49
In this podcast, Anselmo Guerrieri Gonzaga shares the extraordinary history of his family-owned winery, Tenuta San Leonardo, which is an estate of historical significance where great wines are created in Trentino. It produces San Leonardo, a Bordeaux-style red wine which was described by the wine journalist, Jancis Robinson as "surely the most succ…
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May the only pain in your life be champagne
31:32
31:32
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31:32
With over 20+ years experience in the hotel industry, Annie Boslem has been working for some of the most prestigious international companies such as Starwood, Inter-Continental, Shangri-La and Taj Hotels. She also works with many small and exclusive privately-owned properties, both in the UK and overseas. She moved from luxury hotels into hospitali…
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Women’s empowerment & entrepreneurship in Saudi Arabia
29:13
29:13
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29:13
Amna Alyamani has turned her childhood passion into a successful career and she is a woman fueled by her passion for baking, which she discovered at the tender age of 7. She has since pursued her dream, scaling heights and enjoying success in the culinary industry. In this podcast, Amna retraces her passion for baking and answers our questions abou…
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Mega-sporting events and hospitality challenges
38:04
38:04
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38:04
In this podcast, Peter Cross talks about the challenges of working in the Sport Management field and specifically, Mega-sporting events like The Olympics, Youth Olympics and FIFA World Cups. He also discusses his personal and professional impressions and experiences in Qatar, Russia, France and Switzerland. Finally, he talks about the Sport Managem…
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Hospitality Education in Thailand
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35:13
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35:13
In this podcast, John Lohr, who is currently theDirector of External Affairs at Dusit Thani College in Bangkok, talks to us about Thai hospitality and hospitality education in Thailand. John’s decision to study hospitality at a prestigious Swiss hospitality school enabled him to understand the importance of a solid, practical and multi-cultural hos…
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Hospitality Education: What about more vocational and practical training?
52:46
52:46
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52:46
To celebrate our one year anniversary, 50 Shades of Hospitality producer, Egidio Marcato is re-releasing his podcast. The global hospitality industry is still feeling the effects from the COVID pandemic and trying to find solutions to the many challenges that it is facing. Lack of qualified staff as well as staff retention have been causing havoc i…
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A Chinese Stand-Up Comedian in London
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32:41
With a Bachelor’s degree in Hospitality from a prestigious Swiss hotel school, Alvin Liu has followed an atypical career path. Over the past years, when his day job as a Senior Recruitment Consultant for a Data and Analytics company allows him, Alvin hones his stand-up comedian talents and regularly hits the stand-up comedy circuit in London and ot…
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What would Hospitality be without Concierges?
32:27
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32:27
With over 40 years-experience as a luxury hotel concierge, Robert Watson shares his career path and choices along with some unforgettable experiences with our listeners. Starting as a page boy at the InterContinental Hotel in London, Robert has also worked at some of London’s famous hotels such as Mayfair Hotel, the Park Hyatt Carlton Tower and the…
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The man from Bangkok who creates hospitality vibes
31:51
31:51
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31:51
Vadim Bekker is currently the Managing Partner at Vibe Hospitality in Bangkok, Thailand. In this podcast, Vadim talks about his experience in the Thai hospitality field and why he has no plans to leave this beautiful country. After working in the Maldives as a Guest Relations Officer, Vadim chose Thailand to pursue his career path and has been work…
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When Hospitality meets Technology…
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34:07
Andrew Parshukov is currently the Head of Business Growth at JetRockets, a forward-thinking company specializing in custom web and mobile application development across various industries. In this podcast, Andrew talks about his career path from studying hospitality in Switzerland and working in the hospitality field to teaching in Vietnam and deve…
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Successful Business Results Through Engagement, Learning and Development
32:22
32:22
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32:22
Ursula Connolly is the founder and Managing Director of People Skills Business. She has more than 30 years experience in developing and motivating individuals and companies to achieve successful results. In this podcast, Ursula tells our listeners about how she works with internationally respected organisations to help them align the development of…
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Is Hospitality a good starting point for a career in peacebuilding?
28:48
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28:48
Vanessa Kellerhals currently works in Iraq for the UNDP (United Nation Development Programme) but little in her career path would hint at her one day working in peacebuilding and development. In this podcast, Vanessa explains how she went from working at the Dolder Grand Hotel in Zurich, winning the AICR world’s best receptionist in 2010 and then o…
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Innovation and disruption in the Hospitality World
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30:56
In this podcast we speak to Aoife McArdle, an Innovation & Disruption Expert. Aoife was an early leader in the most disruptive industries the world has seen in the last 20 years. She was a key initiator and driver of rapid growth at Airbnb (travel and hospitality), Skype (telecommunications) and Apple (music, e-commerce). Aoife shares her personal …
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Swiss4Afrika – a sustainable hospitality training model
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30:13
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30:13
In this podcast, Brigitte Lawler from Swiss4Africa describes the work that their non-profit organization, registered in Bern, Switzerland, is currently doing in South Africa. They work with small NPO’s in South Africa to break the cycle of poverty,addressing four of the UN’s Sustainable Development Goals. They were founded by 5 members a year ago a…
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1
When the Hospitality path leads you to become a Business Angel
29:21
29:21
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29:21
In this podcast, João de Saldanha describes his path from hospitality to the world of finance and investment. Despite some early disappointments, João was able to move forward and he shares his insights into how difficulties can be turned into opportunities for growth and success. He also explains how his hospitality training was a powerful tool fo…
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A closer look at Hospitality in India…
37:23
37:23
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37:23
In this podcast, Puneet Baijal talks to us about the current tourism and hospitality trends in India and more specifically in the Gujrat region where he is currently the General Manager of the five-star Hyatt Regency Hotel in Ahmedabad. He shares his passion for hospitality and describes how Indian culture plays a big role in the way Indians welcom…
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1
When Hospitality rhymes with French Pastry…
37:00
37:00
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37:00
Jacquy Pfeiffer embodies the French pastry chef’s persona with style and grace and shares his many career choices and experiences across the world. From his native Alsace to Chicago via California, Saudi Arabia, the Sultanate of Brunei and Hong Kong, Jacquy has brought his pastry magic to the many places he has worked. He explains how he started as…
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1
Hospitality in Mexico - A passion for Food & Beverage
24:32
24:32
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24:32
In this podcast, Francesca Palazuelos talks to us about Mexican hospitality and her passion for food. She describes her early forays into the Food and Beverage side of hospitality while working in Kenya and Brazil. Her passion for food eventually led her back to her native country, Mexico, where she has worked in the industry since 2011. Francesca …
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