11. Empowering great moderators, earning internal buy-in, and activating lurkers, with Evan Hamilton (formerly at Reddit)

52:46
 
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In this 51-minute convo, Evan Hamilton, Director of Community at HubSpot, former community manager at Reddit, and strategic community consultant, discusses the layers of community (audiences, fandoms, and true communities), effective ways for helping internal teams understand the impact of community work, how to set moderators up for success, and the importance of empathy in community roles.

Community and DevRel leaders perform incredible feats to grow, engage, and support their communities, empower their businesses, and build products and experiences people love. Each day, they bring their companies and communities closer together. These are the stories of their work. The Uncommon community is powered by Common Room, the intelligent community growth platform that enables you to unlock community insights so you can grow happier customers, measure outcomes, and drive business impact. Learn more about how you can help your community thrive with Common Room at commonroom.io, and join the Uncommon community at commonroom.io/uncommon.

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