Hands-On vs Hands-Off Hospitality - Ben Wolff and Irene Wood Debate

The Unique Hospitality Podcast

Ben Wolff and Irene Wood are two of the most successful entrepreneurs in the boutique glamping / unique stay space. Despite their similar results, their models of hospitality couldn't be more different.
At Onera (Ben's landscape hotel), guests won't see any on-site staff for the duration of their stay. It's all about that privacy and seclusion. At The Fields (Irene's glamping site), staff will have a ton of interaction with guests, with community a centrepiece of the experience.
We dive into both approaches; the pros and cons of each; and discuss which model might work best for you.
Links

• Posh Outdoors
• Schedule a call re Posh Outdoors
• Glampitect North America
• Auberge Resorts
• Onera
• StayOasi
• The Fields
• Listen to Ben's previous appearance on the pod on Apple Podcasts, Spotify or Youtube
• Listen to Irene's previous appearance on the pod on Apple Podcasts, Spotify or Youtube