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Episode 124 - OPEX - Re-Visit - Through the Lens of a Scottish Whisky Business - with Karen Somerville
Manage episode 348434592 series 2916768
เนื้อหาจัดทำโดย Marianne Rutz and Leading Business Consultant Marianne Rutz เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Marianne Rutz and Leading Business Consultant Marianne Rutz หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
The connection between contact centre operations and a family-run Scottish Whisky Business is certainly not that obvious. However - My guest Karen Somerville shares how she had to change and pivot in her business pretty fast, as the world market place changed with Covid-19.She explains candidly how difficult it was at times, but she also shares her 3 key points in crisis management she would always, always ensured are followed through:
- Listen to your staff
- Do your research
- Don’t get disheartened by feedback (especially negative feedback)
If you treat your own operation as if it was your “family business” you will quickly realise that many of the conversations and processes are so much easier to explain and to follow through!
Links:
LinkedIn: https://www.linkedin.com/in/karen-somerville-aaa99127/
Website: https://www.angelsshareglass.com
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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