Ep. 64 - Future-Proofing Retail: Walmart's Innovative Strategies

The Doing Business in Bentonville Podcast

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Ever wondered how a retail giant like Walmart stays ahead in the fast-evolving world of customer service and technology? Listen in as Donna Morris, Walmart's Executive Vice President and Chief People Officer, unveils the secrets behind Walmart's transformative work environment. From the skyrocketing number of personal shoppers to their pioneering skills-based approach to employee development, Donna provides a fascinating look at how Walmart is preparing its workforce for the future.
You’ll gain invaluable insights into how technology is reshaping customer experiences through delivery, curbside pickup, and more. Reflect on the timeless legacy of Sam Walton and the core values that continue to drive Walmart's culture of kindness and service. Through heartwarming personal stories and the joy of annual associate celebrations, Donna and host Andy Wilson reveal why purpose and values are integral to building a strong, supportive community. Experience firsthand how choosing a guiding word, like "kind," can profoundly impact both personal and professional growth, fostering an environment where positivity and camaraderie thrive.
Finally, get a glimpse of Walmart’s ambitious vision for the future, from the innovative new Bentonville campus to the revolutionary Sam Walton Learning Hall. Celebrate the success of events like the Sellers Event in San Francisco, and explore Walmart's commitment to omni-channel retail and e-commerce. Learn how Walmart Plus and Sam's memberships are enhancing customer convenience and how the company is investing in its associates to turn jobs into rewarding long-term careers.

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1. Ep. 64 - Future-Proofing Retail: Walmart's Innovative Strategies (00:00:00)

2. Business Growth and Development at Walmart (00:00:06)

3. Impact of Kindness in Professional Development (00:11:34)

4. Walmart's Vision and Leadership Reflection (00:17:32)

5. Appreciation for Leadership and Team (00:31:24)