How To Improve Customer Service Without Spending a Dime

The ASOTU Wheelhouse - Hosted by Daniel Govaer

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Here’s some free advice: It’s not that hard to improve your customer experience.

Just try some of these simple things that our panel suggests. Host Daniel Govaer is joined by Kyle Mountsier, COO of ASOTU, Michael Wood, GM at Checkered Flag Auto Group Jen Suzuki, President at eDealer Solutions and Erica Bruno, Head of Marketing & Brand Engagement at Global SUV.

Here’s what we covered:

0:00 Intro and Disclaimers

1:38 Around the horn: How did February end in the auto industry?

5:37 Headlines - Tesla’s Brand Loyalty

10:59 Headlines - Reselling Cybertrucks

14:44 Headlines - Jaguar’s Last Year Of ICE

20:17 Headlines - Shawn Fain, Motor Trend Person of the Year

23:47 How To Improve Customer Experience Without Spending a Dime

39:44 Relationship Advice - Signs Your Dealership Just Isn’t That Into You

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