HTC Book Series 06 - The Customer Journey | SWW191

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โดย Joel Erway และถูกค้นพบโดย Player FM และชุมชนของเรา -- ลิขสิทธิ์นี้เป็นของผู้เผยแพร่ ไม่ใช่ Player FM โดยมีการสตรีมเสียงโดยตรงจากเซิร์ฟเวอร์ผู้เผยแพร่ กดปุ่มติดตามเพื่อติดตามการอัพเดทใน Player FM หรือวาง URL ฟีดนี้ไปยังแอพพอดคาสท์อื่น

When I started to launch my high ticket courses and my coaching programs back in the day, I didn’t have a clear idea of what a customer journey was.

I realized that a customer journey means to take somebody from point A to point B.

When you set the customer journey correctly, they will be your customer for life.

Find out here the importance of the customer journey.

You’ll Discover

  • Nobody wants to stop once they get to a particular milestone or momentum. [3:04]
  • Understand that once the promise and obligation are fulfilled, they will have new problems, and if you don’t understand, a couple of things can happen. [3:41]
  • Getting crystal clear on your customer journey is a crucial component to long-term success. [4:24]
  • Map out your customer journey. [4:58]
  • People focus on the big goal most of the time, but we can often fine-tune and zoom in on a mini-goal. [5:48]

...And much more!

Helpful Resources

For a full transcript of this episode, visit our blog.

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