Skill 11: Introduction to mediation - Part II. Navigating the tough stuff

Resolve conflict: Everyone can win

How can you help people who are really stuck and angry with each other? There are lots of mediating interventions that can turn difficult conversations around. This is the second episode of our Introduction to mediation in Conflict Resolution Network's 12 skills approach to resolving approach to resolving conflicts constructively.
We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

Inspired by the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius, Christine James joins the writing and production team to create this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

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1. Skill 11: Introduction to mediation - Part II. Navigating the tough stuff (00:00:00)

2. Navigating problems before beginning (00:03:19)

3. Navigating early in the session (00:05:14)

4. Navigating the middle - conflict antidotes (00:07:31)

5. Navigating the end of the mediation (00:17:59)

6. Professional mediation services, school mediation programs, debriefing (00:20:51)

7. Summary (00:27:36)