Jaquie Scammell: The 5D of Exceptional Customer Service

Redefining Sales with Abbie White

In this episode of the Redefining Sales podcast, we're excited to have Jaquie Scammell, Australia’s leading expert in Customer Service, a sought-out speaker, author, Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but also 35 years of customer service experience translated to practical tools for individuals to take and apply.

Jaquie is passionate about developing service leaders and partnering with organisations to ignite transformative customer service behaviours that stick.

In this episode, we delve into:

• How every part of your business impacts the customer experience.

• Jaquie's five dimensions of service framework for delivering exceptional customer service.

• Practical steps that any organisation can implement to raise their service standards.

• Explore how AI and automation are reshaping service, and how to maintain the human touch in the digital age.

• Tips for getting started on improving your business’s customer service.

• Learn how to maintain consistency and quality across large organisations and multi-site operations.

Whether you're a small business or a large organisation, this episode is packed with actionable steps to take your customer service to the next level.

►5D Leadership Diagnostic: https://servicemastery.serviceq.co/5dleadership

Check out Jaquie:

► LinkedIn: https://www.linkedin.com/in/jaquiescammell/

► Website: https://jaquiescammell.com/

► Book Weblink: https://5dservice.com.au/  

► Instagram: www.instagram.com/jaquiescammellofficial/  

Connect with Abbie on:

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/

► Website: https://www.abbiewhite.com.au/

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