359: UK & US Golf Club Experiences w/ Leighton Walker

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How do golf clubs in the UK and the US stack up against each other?
Join us for an enlightening conversation with Leighton Walker, General Manager of Cirencester Golf Club in England and co-host of Golf Talk UK, as he shares his expert insights on the contrasting landscapes of golf club experiences on both sides of the pond.
We'll uncover why UK clubs often boast lower membership fees and joining costs, making golf more accessible to a broader audience, including youngsters.
Meanwhile, in the US, the bar is set high with premium service quality expectations. This episode promises to enrich your understanding of the cultural and operational differences defining the private golf and country club scene.
The value of career diversity takes center stage as we discuss the unique growth paths within the golf club management industry. From small clubs in Australia to member-owned clubs in the UK, gaining experience across diverse roles can significantly enhance one's adaptability and expertise.
Leighton shares his personal journey, transitioning from part-time management to growing a successful podcast brand, and highlights the critical importance of mentoring and training in shaping a fulfilling career. We also demystify the role of a Secretary Manager and its varying responsibilities across different countries, providing a comprehensive view of this pivotal position.
Inclusivity and modern trends in golf club management are also key topics in this episode. Leighton talks about innovative ideas to boost member engagement, such as offering free lessons by PGA professionals, and emphasizes the significance of incremental improvements in club services. Learn about the challenges of measuring these initiatives' impact and how they can lead to greater member satisfaction and retention. Finally, we delve into the evolution of our own golf industry podcast, a valuable platform for learning and networking, with exciting plans to expand into live discussions and interactive formats. Don't miss out on these insights and more in our latest episode!

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1. Differences Between UK & US Clubs (00:00:00)

2. Career Diversity and Growth in Clubs (00:07:58)

3. Club Service and Work-Life Balance (00:13:11)

4. Evolution of Golf Club Management (00:24:39)

5. Promoting Inclusivity and Club Engagement (00:28:57)

6. Podcast Promotion and Gratitude (00:36:02)