30. Inside Transformational Internal Communication
Manage episode 435134374 series 3444087
In this episode, we explore the current state of internal communications, including topics such as gatekeeping, psychological safety, and the issue of a listening crisis within organizations. Our guest, Ruth Musembi, who is an Associate Managing Partner at Hill+Knowlton Strategies, provides valuable insights on how to strike a balance between overlistening and not getting enough information. Learn how to recognize subtle signs of disengagement and implement effective internal communication strategies that can improve the overall customer experience.
42 ตอน