Ep 336: New trends in e-commerce impacting delivery

Postal Hub podcast

Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer.

• The factors driving modern e-commerce
• Why convenience is important
• E-commerce allowing customers to find bargains
• Decisions shoppers make when purchasing online
• Products need to be aligned with consumers' expectations
• Barriers to e-shoppers returning to an e-commerce website
• Consumers want to avoid returns
• Cost and environmental considerations of e-commerce returns
• Inconvenience to consumers of dealing with returns
• Statistics on e-commerce returns
• C2C e-commerce embraced by online shoppers
• Social selling, and how it showcases products
• Home delivery popularity trends
• Tracking, rescheduling, and predictability for home delivery
• Next day delivery, alternative delivery locations, and out-of-home delivery
• E-commerce product categories across Europe