Ep 335: Building efficient out-of-home delivery networks

Postal Hub podcast

How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:

• Why delivery companies are considering out-of-home delivery
• Differences between B2B and B2C parcel delivery
• First-time delivery
• Delivery density
• Cost per delivery
• Key factors in making out-of-home delivery a success
• Customer expectations
• Having trusted PUDO partners
• Offering customers multiple delivery options, including residential and out-of-home
• C2C deliveries
• Quality of service, cell availability at parcel lockers, PUDO staff training
• Challenges in building effective out-of-home delivery networks
• Connecting to existing OOH networks
• Network and territory coverage
• Defining what coverage means for each delivery area
• Optimising the process for building OOH networks
• Anticipating parcel hold times