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The Retention Expert w/ Lynn Thomas
Manage episode 306574980 series 3004053
เนื้อหาจัดทำโดย O'Brien McMahon เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก O'Brien McMahon หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Lynn Thomas is a tax-attorney-turned-consultant who finds innovative and novel ways to create fiercely loyal clients and employees. She is an expert in client and employee retention and helping companies thrill the people they work with. Consequently, these businesses achieve higher levels of profits, growth, and retention.
Mentioned in this Episode:
- Thomas Consulting
- Extreme Humanism by Tom Peters
- Episode: Preventing Burnout w/ Kaitlyn Lyons
Time Codes
(2:21) - How does a tax attorney become a client and employee retention specialist?
(9:48) - Redefining what it means to "win".
(14:11) - What are the shared principles between customer and employee retention?
(17:43) - Examples of companies delighting their employees and clients.
(24:25) - What does it mean to be a good leader?
(28:31) - What are companies getting wrong regarding employee retention?
(31:50) - Q-TIP: Quit Taking it Personally
(33:51) - How do you break down the walls when a client or customer won’t tell you the problem?
(38:59) - How did you develop the ability to ask questions?
(41:50) - Tragedy’s effect on mindset.
(46:24) - How do you coach people to change their mindset?
(50:32) - Why are people afraid to get fired from jobs they hate?
(51:54) - What are you sick of talking about?
(57:20) - What is the purpose of business?
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