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MGMA Week in Review: Advocate Health's Value-Based Care Success, Pharmacy Chain Closures, and Addressing Violence in Healthcare
Manage episode 454093269 series 1260959
เนื้อหาจัดทำโดย MGMA เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก MGMA หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings.
Key Highlights:
- Advocate Health Saves $135.7 Million Through Value-Based Care Programs
Source: Health Leaders article on Advocate Health's success in the Medicare Shared Savings Program and ACO REACH - Independent Pharmacies Fill Gaps Left by Major Chain Closures
Source: Associated Press article on the rise of independent pharmacies - Proactive Strategies to Reduce Violence in Healthcare Workplaces
Source: Chief Healthcare Executive article on insights from Kimberly Urbanek, Endeavor Health System Manager of Public Safety Training - Addressing Modern Social Epidemics: Loneliness, Burnout, and Social Media Toxicity
Source: Physicians Practice article by Neil Baum, MD - MGMA Stat Poll Reveals Trends in Patient Wait Times
Source: MGMA Stat poll data
MGMA BestPrice Official Podcast Sponsor
Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy
659 ตอน
Manage episode 454093269 series 1260959
เนื้อหาจัดทำโดย MGMA เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก MGMA หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings.
Key Highlights:
- Advocate Health Saves $135.7 Million Through Value-Based Care Programs
Source: Health Leaders article on Advocate Health's success in the Medicare Shared Savings Program and ACO REACH - Independent Pharmacies Fill Gaps Left by Major Chain Closures
Source: Associated Press article on the rise of independent pharmacies - Proactive Strategies to Reduce Violence in Healthcare Workplaces
Source: Chief Healthcare Executive article on insights from Kimberly Urbanek, Endeavor Health System Manager of Public Safety Training - Addressing Modern Social Epidemics: Loneliness, Burnout, and Social Media Toxicity
Source: Physicians Practice article by Neil Baum, MD - MGMA Stat Poll Reveals Trends in Patient Wait Times
Source: MGMA Stat poll data
MGMA BestPrice Official Podcast Sponsor
Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy
659 ตอน
ทุกตอน
×In this episode of the MGMA Insights Podcast , host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture. Storytelling is more than just entertainment—it’s a leadership tool that can shape culture, improve patient and staff engagement, and create a sense of purpose in even the most stressful environments. If you’re a healthcare leader navigating burnout, administrative overload, and patient care challenges, this episode provides actionable insights to help you use the power of storytelling to lead more effectively. Storytelling as a Leadership Tool " Your story shows us who you are without you having to tell us, " Kelly explains. A well-crafted story builds trust among staff, patients, and leadership teams. Leaders can use personal and organizational stories to motivate teams, humanize their leadership, and create stronger workplace connections. Reframing Stress Through Narrative Stress isn’t just what happens—it’s the story we tell ourselves about what happens. Leaders should pay attention to their internal dialogue and reframe negative thoughts into stories of resilience and purpose. Encouraging staff to reframe their own workplace challenges through storytelling can improve engagement and reduce burnout. Creating Meaningful Patient and Staff Connections Small personal gestures can have a big impact on patient experiences. Kelly shares a story about a healthcare worker who learned her father loved The Eagles and created a personalized playlist for him—a small act that left a lasting impression. Humanizing patient interactions through storytelling can increase trust and improve patient satisfaction. Why Every Leader Needs a 'Why' Story Leaders should define their personal ‘Why’ story—a moment that connects them to their greater mission in healthcare. Encouraging staff to share their own stories creates a culture of purpose-driven work and deeper engagement. Keeping the Spark Alive Beyond a Single Moment Conferences and motivational talks inspire in the moment—but how do leaders sustain that energy? Leaders should integrate storytelling into daily operations through: Story-based team meetings Collecting and sharing patient and staff success stories Using social media to showcase the human side of healthcare The Future of Storytelling: Emotional Intelligence in the Age of AI As technology evolves, storytelling will become an essential leadership skill. Kelly believes emotional intelligence and storytelling will be the most valuable skills in the future workforce, helping leaders connect, inspire, and lead through change. Resources and Links: KellySwanson.net – Official website for Kelly Swanson Story Impact Network – Free storytelling resources Kelly Swanson on LinkedIn – Connect with Kelly for storytelling insights Affirmation Journal for Positive Thinking - Purchase Kelly's book MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility. Key Takeaways: Julie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration. Julie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company. As a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics. Managing a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team. Patient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships. Julie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources. Resources: MGMA Operations Conference : The show will be held March 2-4, Bellagio Resort & Casino , Las Vegas, NV Julie Mobley will be speaking twice at the show: Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT) Navigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT) MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognition of Valentine’s Day, Daniel shares key insights on heart health and practical steps for cardiovascular well-being. Key Topics Covered: The Importance of Regular Audits for Accurate Reimbursement 47 percent of medical group practice leaders conduct monthly or quarterly audits of payer payments. Auditing helps detect underpayments, claim denials, and inconsistencies in reimbursements. Suggested actions for healthcare organizations: Implement structured audit processes to compare payer remittances with contracted fee schedules. Use automated auditing tools in revenue cycle management. Conduct retrospective audits of claims to identify patterns of underpayment. Read More Here Advancing Women Physicians in Healthcare Women physicians face higher rates of burnout, depression, and suicide compared to their male counterparts. Sponsorship and allyship are essential for increasing leadership opportunities and professional recognition. The MGMA Women’s Forum provides networking, resources, and support for women in healthcare leadership. Join the MGMA Women’s Forum Heart Health Awareness for Valentine’s Day Cardiovascular disease remains the leading cause of death in the United States. Simple heart-healthy choices for Valentine’s Day: Choose nutritious meal options over heavy, processed foods. Opt for dark chocolate , which offers cardiovascular benefits. Engage in physical activity such as walking or exercise. Learn CPR , a life-saving skill that can make a difference in emergencies. Heart Health Tips Stay Connected Subscribe to the MGMA Week in Review podcast for future episodes. Join the Conversation : Sign up for MGMA Stat to participate in weekly polls. Follow MGMA for the latest insights in medical practice management. For more information or to suggest a topic, visit MGMA.com . Host: Daniel Williams Podcast Website: MGMA Podcasts MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare ." Key Takeaways: AI is changing how patients find healthcare. AI-driven search engines like ChatGPT and Gemini are replacing traditional Google searches. Optimize website content with FAQs, structured question-answer formats, and voice search compatibility. AI and automation reduce staff burnout. Online scheduling lowers administrative workload. AI-driven appointment reminders decrease no-shows. Chatbots handle patient inquiries and referrals. AI improves practice operations and billing. AI receptionists manage scheduling, intake, and follow-ups. Automated billing and coding tools increase accuracy and reduce claim denials. AI tools help update and maintain online practice listings. Steps to get started with AI today. Implement appointment reminders and online scheduling. Add a chatbot to your website. Optimize website content for AI-driven search engines. Explore AI-driven intake and billing solutions. Resources & Links: MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register Here Insight Marketing Group – Learn More MGMA Podcast Network – More Episodes MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA , host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce claim denials. Key Takeaways: Assessing Claim Volume and Staffing Needs – Analyze historical data to determine the appropriate size and structure for your CBO. Leveraging Technology – Integrated billing and coding software can streamline claims processing and reduce errors. Training and Pre-Submission Scrubbing – Regular training and a strong pre-submission review process help prevent costly claim denials. Conducting Regular Audits – Internal and external audits ensure coding accuracy and compliance with payer requirements. Improving Patient Communication – Clear financial policies and upfront conversations reduce misunderstandings and improve collections. Flexible Staffing and Outsourcing – Adjusting staffing during high-volume periods and outsourcing specialty coding can help maintain efficiency. Key Performance Indicators (KPIs) to Monitor: Days Sales Outstanding (DSO) – Measures the time it takes to collect payment. Average Days Delinquent (ADD) – Tracks overdue payments and potential staffing gaps. Accounts Receivable Turnover Ratio (ART) – Evaluates efficiency in converting receivables into cash. Collection Effectiveness Index (CEI) – Assesses the overall success of the collections process. Initial Denial Rate – Helps identify inefficiencies in claim submission. Staff Productivity – Measures the number of claims processed per staff member. Resources: For more information and support on effective KPI tracking and optimization, visit MGMA.com and explore our wide range of resources, including these resources: MGMA DataDive : A comprehensive benchmarking tool that provides detailed metrics on network utilization, enabling practices to compare their performance against industry standards. Even Better Data, Better Decisions: Advanced Business Intelligence for Medical Practices : This book offers techniques to integrate data for actionable insights, enhancing efficiency, profitability, and adaptability in medical practices while improving patient care. Ask an Advisor : For personalized guidance, practices can reach out via email at advisor@mgma.com to connect with MGMA experts. MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive deeper into overcoming workplace stress and decision fatigue. Key Takeaways: Why We Get Stuck – The gap between knowing what to do and taking action. Overthinking & Decision Paralysis – More choices can create more stress, not clarity. The Power of Micro Yeses – Small actions build momentum and shift the brain into action. Motivation is Overrated – Taking action first creates motivation, not the other way around. Breaking Mental Loops – Shift from “Why am I stuck?” to “What’s my next small step?” The Need for Digital Breaks – Reduce device overload and reset focus with screen-free time. Resources & Links: MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register Here Britt Frank on the web - Visit Here Britt Frank’s Book: The Science of Stuck – Get the Book James Clear’s Atomic Habits – Learn More MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotional intelligence, work-life integration, and trauma-informed leadership. Key Takeaways: Redefining the "New Nurse" Mindset Tiffany's transition from hospital nursing to nursing education allowed her to "fall in love with nursing all over again" and led to the creation of New Nurse Academy. The goal is to help nurses develop a new mindset to thrive in the changing healthcare environment, which is increasingly focused on the bottom line. Addressing Burnout and the Need for Emotional Intelligence Tiffany believes "burnout" is often used as a catch-all term that fails to capture the nuances of the challenges nurses face. She emphasizes the importance of emotional intelligence in managing stress, building resilience, and maintaining work-life harmony. Developing Non-Negotiable Boundaries and Priorities Tiffany introduces the "Alignment Factor," a four-step process to help nurses and leaders establish their core values, desires, and non-negotiable boundaries. Four key steps of the "Alignment Factor:" Understanding your essence, your energetics, and your human design – how you were organically supposed to show up in the world. Knowing your heart's desires, your core desires – what your ideal life would look like with no restrictions. Identifying your values, as they are the guiding principles that shape your boundaries and non-negotiables. Creating your boundaries and non-negotiables based on your values, which serve as your "North Star" to help you make decisions aligned with living the life you want. The Role of Trauma-Informed Leadership Tiffany emphasizes the need for healthcare leaders to adopt a trauma-informed approach, which puts the individual needs of their team members at the forefront. "If leaders can really form a connection and get a little bit of vulnerability from their team, their team would move mountains for the leader, which will help everything." Embracing the Lessons of the Past Tiffany's personal experiences, both positive and negative, have shaped her approach as a consultant and coach. "I think I would want to change anything, because divine timing, I had to go through those things in those seasons of my life to get me to where I am now, to speak on it from a personal level." Resources Mentioned in the Episode: Adrienne Palmer Lloyd Connect with Adrienne on LinkedIn Connect with Tiffany on LinkedIn Books & Additional Resources Mentioned: Dare to Lead by Brené Brown – A book on embracing vulnerability and leading with courage. The Confidence Code by Katty Kay and Claire Shipman – A guide to understanding and building confidence in professional settings. Harvard Business Review Articles on Leadership & Inclusion – Recommended for strategies on fostering diverse leadership teams. MGMA on Workforce Diversity & Inclusion – Available through MGMA’s official website. The Women in Healthcare Podcast: To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: The Women in Healthcare Podcast Adrienne’s Services & More MGMA Resources: MGMA Stat Ask MGMA MGMA Conferences MGMA Consulting MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
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1 MGMA Week in Review: RFK Jr. Confirmation Hearing, Women in Medicine, and the Importance of Workplace Happiness 18:47
Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cleveland Clinic, and the critical role of workplace happiness in employee retention and engagement. Articles Covered: Robert F. Kennedy Jr.'s Senate Confirmation Hearing RFK Jr. faced tough questions from both Democrats and Republicans about his stance on vaccinations, healthcare access, and Medicaid. Senators raised concerns about his anti-vaccine rhetoric, vague responses on Medicaid, and ethical issues surrounding his financial ties. More Women Entering Medical School Than Men for Sixth Straight Year : [Link to article] Women now represent 51% of total medical school enrollment, reflecting ongoing efforts to promote gender diversity in the field. Experts emphasize the importance of continuing efforts to ensure equal opportunities for women in medicine. Generative AI and Precision Medicine Set to Transform Healthcare in 2025 AI-driven advancements will streamline administrative tasks and improve personalized treatment options. Precision medicine will advance rapidly in digital pathology and multi-omics analysis. Cleveland Clinic Launches "Discharge with Dignity" Program The program ensures patients leave the hospital with clean, appropriate clothing, addressing situations where patients lack proper attire. The program has assisted over 150 patients since its inception in August 2024. Workplace Happiness: The Key to Retention, Engagement, and Productivity A positive team culture is the most important factor for workplace happiness, according to a recent poll. Leaders can build and sustain a strong workforce culture through a three-phase culture refinement process. Thank you for listening to the MGMA Week in Review podcast, and we'll see you next time! MGMA Resources: MGMA Stat Ask MGMA MGMA Conferences MGMA Consulting MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner , founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recognizing early signs of burnout, and fostering a healthier mindset to balance professional and personal demands. Key Takeaways: Self-Care Redefined: Self-care goes beyond surface-level activities like spa days. It’s about consistently meeting the fundamental needs of your “human,” including rest, nutrition, movement, and emotional care. Building Sustainable Habits: Michelle emphasizes starting small with realistic goals and embracing incremental progress instead of chasing instant results. The "BOSS" Method: Learn Michelle’s framework for self-reflection: B: Be still, quiet, and breathe. O: Observe your thoughts and energy without judgment. S: Scan for physical or emotional signs of imbalance. S: Serve your human by implementing actions that promote well-being. Overcoming All-or-Nothing Thinking: It’s better to do a little than nothing at all. Even five minutes of mindfulness or movement can create positive momentum. Stress and Burnout Management: Recognize behavioral and emotional changes as signs of burnout and take proactive steps to set boundaries, let go of perfectionism, and incorporate restorative practices. Creating Balance: Replace the idea of "work-life balance" with actively creating balance in all aspects of life by aligning your time and energy with your values. Resources Mentioned: Michelle Zellner’s website: Better Beings Michelle’s books: The YOU Revolution: The Journey of a Better Being (Available on Amazon ) The PFF is Your BFF: A Simple Guide to Fueling Your Busy Body (Available on Amazon ) Michelle’s podcast: Be A Better Being Podcast Michelle’s blog and newsletter (Sign up via her website ) Connect with Michelle Zellner on LinkedIn MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Insights Podcast , host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE , practice administrator at Women’s Health Specialists, PLLC, in Tennessee . Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in care and improve maternal outcomes. Key Topics Discussed Understanding the systemic barriers to equitable pregnancy care. Practical ways healthcare organizations can address disparities in women's health. Kelley’s insights into creating inclusive, patient-centered care models. The importance of leadership and team collaboration in driving equity initiatives. Real-world examples of initiatives that have improved maternal health outcomes. Resources and Links MGMA Article : Advancing Equitable Pregnancy Care Amid Systemic Barriers Learn More About Women’s Health Specialists, PLLC : Visit Website MGMA Practice Resources : MGMA Practice Solutions Additional MGMA Insights Podcast Episodes : Podcast Library Stay tuned to the MGMA Insights Podcast for more expert perspectives and actionable advice on healthcare leadership and management. Contact us at dwilliams@mgma.com, cluckett@mgma.com or cgood@mgma.com if you have ideas for an episode or would like to join us as a guest. MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
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1 MGMA Week in Review: WHO Withdrawal, Revenue Cycle Optimization, and Maternal Health Challenges 16:47
Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry. Key Highlights: President Trump's Executive Order on WHO Healthcare's 2025: Revenue Cycle Imperative Maternal Health Awareness Day Interview MGMA Stat (Cyber Attacks) Cyber Security Playbook Self Monitoring Devices Conclusion: In this episode, Daniel and Colleen explore the evolving landscape of healthcare, from global health policies to revenue cycle optimization and patient engagement. Stay tuned for more insights and resources to help you navigate the ever-changing healthcare industry. MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit from the program and the significant savings opportunities available. Key Takeaways: MGMA BestPrice is a free, no-risk program that leverages the collective buying power of MGMA members to negotiate lower pricing on a wide range of products and services. "MGMA BestPrice provides contract pricing for medical, pharmaceutical, surgical equipment, office supplies, IT products, travel services, shipping, shredding, and more," Frank highlights. "It helps organizations reduce costs and improve operational efficiency." MGMA BestPrice works with a variety of medical practices, from primary care to specialty groups, as well as ambulatory surgery centers and other healthcare organizations. "By joining MGMA BestPrice, medical practices can save up to 20% on essential products and services," Frank says. "The best part is that practices don't need to change their distribution representatives or ordering process." MGMA BestPrice provides dedicated customer support, including a personalized account manager to guide members through the implementation and onboarding process. Frank advises, "If you're on the fence about joining MGMA BestPrice, the best thing to do is to reach out to one of the representatives, and we can perform a cost study analysis for the prospective member." MGMA BestPrice has saved members over $14 million in the last year, with one member expected to save close to $1 million over the next seven years. Resources: To learn more or sign up for MGMA BestPrice, visit MGMABestPrice.org or call 844-234-6462. MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
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1 MGMA Week in Review: AI Reshapes Healthcare, Preventive Care Mandate Challenged, and Virtual Nursing Gains Traction 15:33
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making. Key Takeaways: The Supreme Court has agreed to review a challenge to the ACA's requirement for insurers to cover specific preventive services at no cost, which could limit access to crucial services like cancer screenings and HIV prevention medications. Virtual nursing programs are becoming a game-changer in healthcare staffing, with the potential to significantly shift traditional nurse-patient ratios and provide more flexibility for experienced nurses. AI tools have surpassed EHR usability as the top tech priority for medical leaders i n 2025, with key goals including automating documentation, improving patient interactions, and enhancing operational efficiency. The use of AI by insurance companies to decide which medical treatments to approve is raising concerns, with examples of patients being denied necessary care and the error rates of these systems being as high as 90%. A new AI algorithm called RADAR, developed by Linus Health, has shown impressive accuracy in identifying undiagnosed cognitive impairments like Alzheimer's and dementia, potentially transforming value-based care. Resources Mentioned: Axios article on the Supreme Court's review of the ACA's preventive services mandate Becker's Hospital Review article on virtual nursing MGMA Stat poll on tech priorities for medical leaders in 2025 Med City News article on the use of AI by insurance companies Healthcare IT News on AI that identifies undiagnosed cognitive impairment MGMA's updated physician fee schedule tool MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational efficiency, and enhancing patient outcomes. Join us for a thought-provoking conversation on AI's evolving role in healthcare, its ethical implications, and the opportunities it creates for practices embracing value-based care. Key Takeaways: AI Adoption and Early Success: AI is in its early stages for many organizations, with about one-third of practices adopting tools focused on operational efficiency and clinical support. Practices in value-based care settings show greater adoption rates. Access the MGMA-Humana AI Adoption Report here. Reducing Burnout with Ambient AI: Ambient AI, such as virtual scribes, is helping alleviate clinician burnout by streamlining documentation processes. Over two-thirds of surveyed organizations using AI cite this as a primary application. Ethical and Governance Considerations: Lack of formal governance structures and education remains a barrier to AI adoption. Organizations need ethical and technical training for successful, compliant implementation. AI in Revenue Cycle Management (RCM): AI tools are improving processes like coding, claims, and predictive analytics, particularly in population health management. Supporting Underserved Populations: AI identifies care gaps and enables proactive interventions for high-risk populations, allowing clinicians to focus on patient relationships. Resources: Read the Full MGMA-Humana AI Adoption Report Explore MGMA’s AI Resources by visiting our homepage and clicking Ask AI Visit Humana's website to learn more about their plans and coverage Connect with Dr. Alex Ding on LinkedIn Closing: Thank you for tuning in to this episode of MGMA Business Solutions. For more insights into the role of AI in healthcare, be sure to explore the links in the show notes. Until next time, keep innovating and enhancing healthcare practices!…
In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations. Key Takeaways: 1. Assessing Current Volume and Complexity Evaluate historical data on claim volume and billing procedures to determine appropriate staffing levels. 2. Leveraging Technology Integrate billing and coding software with the practice's EHR system to streamline claims processing and reduce errors. 3. Training and Monitoring Staff Provide ongoing training to billing and coding personnel to stay up-to-date on regulatory changes and ensure quality control. 4. Pre-Submission Claim Scrubbing Implement a robust pre-submission claims review process to catch and correct errors before submission. 5. Regular Audits Perform both internal and external audits to validate coding standards and payer requirements. 6. Effective Patient Communication Develop clear financial policies and scripts to help patients understand their financial responsibilities. 7. Outsourcing Considerations Evaluate the benefits of outsourcing billing and coding functions, especially for smaller practices. 8. Adjusting Strategies for Seasonal Changes Adapt Central Business Office (CBO) staffing and processes to accommodate fluctuations in patient volume and claim complexity throughout the year. Resources and Call to Action: For more information and support in optimizing your practice's central billing office, visit MGMA.com and explore our wide range of resources, including: MGMA Consulting services for customized guidance MGMA Benchmarking data for industry insights MGMA Coding and Billing Toolkit for regulatory updates If you have a specific question or challenge, use the "Ask MGMA" feature on MGMA.com to connect with our experts, like Cristy Good, who can provide personalized assistance. MGMA BestPrice Official Podcast Sponsor Inflation is squeezing medical practice budgets, but as the exclusive GPO of MGMA members, we can help your practice save up to 20% on medical and non-medical supplies without sacrificing quality. MGMA BestPrice is your secret weapon to combat rising costs, maintain margins and deliver exceptional patient care. It is a FREE member benefit leveraging HealthTrust’s contract portfolio to connect you with the most aggressive pricing in the industry for medical and surgical supplies, pharmaceuticals, vaccines and purchased services. Visit mgmabestprice.org today to learn how MGMA BestPrice can help your medical practice save money on supplies you already buy…
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