MBS918 - The AI Advantage: Why You Still Need a Human at the Helm with Drew Marshall

Matt Brown Show - Conversations That Power The Business World.

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Drew Marshall joins the AI Advantage to get real about “human at the helm” AI. We dig into what critical thinking actually means today—gathering, sorting, and organizing information to solve the right problems—and why LLMs without guardrails drift into hallucinations. Drew shares a case where a world-class tech firm hit 60% hallucination rates until they inserted human oversight and clear knowledge boundaries, then drove it to single digits. We cover how to experiment with AI without breaking your business, why single-sourcing your AI stack increases risk, the coming shock to pyramid business models in law and consulting, and the ethics equation that sustains trust. Plus, a surprising take on where AI could genuinely improve human connection.

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