Matt Hope, VP of Revenue, and Andrew Kitchell discuss positive changes at Vacasa

Keynotes by Casago

Enhancing Revenue Management and Owner Experience with Wheelhouse: An Interview with Matt Hope

In this episode, Steve Schwab, founder of Casago, interviews Matt Hope, VP of Revenue Management and Analytics at Vacasa and founder and CEO of Wheelhouse, about the recent implementation of Wheelhouse into Vacasa. They discuss the benefits and challenges of this integration, particularly how it simplifies and improves revenue management for homeowners and franchise partners. The conversation also covers the impact on local teams, the transition process, homeowner satisfaction, and future enhancements. Key points include the significant reduction in support tickets, the importance of clear and owner-centric revenue management, and the role of continuous education and proactive communication in fostering strong relationships with homeowners.

00:00 Introduction and Guest Introduction
00:38 Integrating Wheelhouse into Vacasa
02:31 Challenges with Previous Systems
04:17 Benefits of Wheelhouse for Revenue Management
05:31 Owner Feedback and System Improvements
07:51 Future Plans and Owner Engagement
11:20 Designing Owner-Centric Revenue Management
30:44 Franchise Model and Local Teams
35:50 Closing Remarks and Future Outlook