Communication in the workplace (2/2) [Episode 04]

Human Centered Management

This the second episode of the mini-series on communication in the workplace with a focus on language and culture. The workplace has seen a raise in intercultural teams. Let us explore how language and culture impact the way we communicate.

First we will explore the language misunderstanding that happen when we do not have the same mother tongue or culture. I illustrate this concept with real life examples.

Second, we will discover that each culture has expectation in the realm of communication. It is important to become aware of it to avoid misunderstandings.

Third, we will explore the aspect of body language in culture. This is part of the invisible part of the iceberg. You may have been confronted to it without even realizing it.

Last but not least, we will quickly talk about written and online communication. The aspects we uncovered so far can also be applied there.

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Notes

Hofsted Insight on cultures https://www.hofstede-insights.com/product/compare-countries/

Four sides model Friedmann von Shulz https://en.wikipedia.org/wiki/Four-sides_model

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