Communication in the workplace (1/2) [Episode 03]

Human Centered Management

In this episode, we explore communication between people at work. It is important to understand what is part of communication to improve cooperation within teams.

First, we will explore the iceberg model. This will help you recognize the visible and the invisible parts of communication. The verbal and non-verbal part of communication.

Second, let me introduce you to the 4 ears model developed by Friedemann Schulz von Thun a german psychologue and communication specialist. You will be able to understand how one can interpret a message in 4 different ways.

At last we will bring those 2 main topics together and reflect on what it means for each one of us in organizations. I will also give you a practice for the next to weeks as well as an important type to improve your communication.

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Notes

Four sides model Friedmann von Shulz https://en.wikipedia.org/wiki/Four-sides_model

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