Achieving Home Care Accreditation: Barb Provini on Standards and Surveys

Home Care: Doors Open

Barb brings a wealth of knowledge from her 14-year tenure with ACHC and her extensive background in home care, home health, and hospice.

In this episode, we explore Barb’s journey from a quality manager position at a hospital-based hospice to becoming a key figure at ACHC, where she oversees a multitude of programs including home care, palliative care, and behavioral health. Barb elucidates the critical role of accreditation in ensuring quality care, discussing everything from the meticulous survey process to the importance of state regulations and ongoing staff education.

As a special highlight, Barb shares insights into the future of home-based care, touching on legislative changes and the growing momentum towards providing care in the comfort of one’s home. Whether you're just starting your home care business or looking to elevate your existing operations, this episode is brimming with indispensable advice and actionable insights.

Key Moments

03:12 Started nervous, expanded the team, and became a clinical specialist.
07:53 Partnering with clients to educate and support compliance.
11:05 Review grievance process, policies, and staff involvement.
15:35 Standards ensure compliance; ACHC inspections appreciated.
17:59 Surveys were conducted in Hawaii, Guam, and Puerto Rico.
21:54 Ensure staff know care procedures and protocols.
25:09 Support for home-based care continues growing.

Connect with Barb Provini
Website: https://www.achc.org/