The Importance of Finding Your Community

Happy to Help | A Customer Support Podcast

Text the show!

We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events!
We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events.
As a support professional, finding a community, especially when working remotely, is vital to a healthy work life. This episode will give you a jump-start on finding the community that is right for you!
To learn more about Sarah, find her on LinkedIn and at ElevateCX.co!
Join the ElevateCX Slack Channel to get connected right now! Then get your tickets for the ElevateCX Denver and London events!
Books Mentioned:

• The Customer Support Handbook
• 11 Kinds of Loneliness
• CXOXO: Building a Support Team Your Customers Will Love

We want to hear from you! Share your support stories and questions with us at [e-mail]!

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1. The Importance of Finding Your Community (00:00:00)

2. Welcome, Sarah Hatter (00:00:29)

3. Who made your day recently? (00:01:54)

4. Sarah's Origin Story (00:05:59)

5. ElevateEX Through the Years (00:13:14)

6. The Power of Engaging Community (00:20:25)

7. The Importance of Community in Support (00:27:20)

8. Finding Community Enables Knowledge Sharing (00:37:19)

9. Accepting Support as Support Professionals (00:41:53)

10. ElevateCX Denver & London Events (00:48:24)

11. ElevateEX Online Resources (00:52:58)

12. Tips for Advocating for Yourself (00:56:08)

13. Support In Real Life: Sharpening Your Writing Skills (01:03:28)