AI Agents Explained: The Future Of Customer Experience — Dom Steil | Why Scaling Brands Need AI, Why AI Agents Make Support Proactive, How ICommerce Powers DTC Growth, What Sets CX AI Agents Apart From Chatbots, How AI Links Shopify, 3PL, And ERP (#437) Ecommerce Coffee Break

เนื้อหาจัดทำโดย Claus Lauter เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Claus Lauter หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal

Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast »
AI Agents Explained: The Future Of Customer Experience — Dom Steil | Why Scaling Brands Need AI, Why AI Agents Make Support Proactive, How iCommerce Powers DTC Growth, What Sets CX AI Agents Apart From Chatbots, How AI Links Shopify, 3PL, And ERP (#437)

5d ago 22:19

แบ่งปัน

MP3•หน้าโฮมของตอน

In this episode, we dive into how AI agents are changing customer support (CX) and operations for DTC brands.
Dom Steil, CEO and Founder of StateSet, shares how his platform automates complex tasks like warranty replacements and subscription changes while keeping a personal touch.
He explains the difference between AI agents and chatbots, how to maintain data safety and security, and why brands in hyper-scaling mode should adopt this technology to handle increased ticket volume.
Topics discussed in this episode:

How AI agents automate complex customer outcomes.
What iCommerce (intelligent commerce) means for DTC.
Why speed and 24/7 service builds customer trust.
How AI agents save customers from subscription cancellation.
What integration with DTC tech stacks looks like.
How multi-language support works for international brands.
What guardrails prevent AI from making errors or "hallucinating".
Why hyper-scaling brands need AI to avoid scaling OPEX.
What the future of AI-to-AI agent communication is.
How to prepare operations for BFCM volume surge.

Links & Resources

Website: https://www.stateset.com/
LinkedIn: https://linkedin.com/in/domsteil
X/Twitter: https://x.com/domsteil

Get access to more free resources by visiting the show notes at https://tinyurl.com/55m5sdds

______________________________________________________

LOVE THE SHOW? HERE ARE THE NEXT STEPS!

Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

Rate & Review: Help others discover the show by rating the show on Apple Podcasts at https://tinyurl.com/ecb-apple-podcasts

Join our Free Newsletter: https://newsletter.ecommercecoffeebreak.com/

Support The Show On Patreon: https://www.patreon.com/EcommerceCoffeeBreak

Partner with us: https://ecommercecoffeebreak.com/podcast-sponsorship/

471 ตอน