It's Personal, Not Business

Dentistry Support® : The Podcast

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Ever feel like your words aren’t getting through, no matter how clear you think you are? In this episode, I’m walking you through the real power of communication and why gaining comprehension is crucial to avoid cancellations and misunderstandings. We’ll also dive into the top 10 most misused, misunderstood, and overused words in the English language that could be sabotaging your message.

I’ll share one of the most insensitive things we’ve all said at some point and why it’s time to stop requiring deposits to hold appointments. Plus, you’ll get a dose of reality from my own screw-ups this week with my team on communication and preparedness – and how it held us back from being our best.

This episode is a reminder that in business and leadership, the money and success will always come, but earning your team’s trust is paramount.

Tune in as I shine a light on the true power of communication, comprehension, and improving the way we see and interact with our teams. This is the lesson that could make you the generational leader you know you were created to be. This podcast isn’t just about inspiring leaders; it’s about equipping you to make a lasting impact and shape the leaders of tomorrow. Ready to elevate your communication and leadership game? Let’s dive in.

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DISCLAIMER:
The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

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1. It's Personal, Not Business (00:00:00)

2. Intro (00:00:45)

3. Communication (00:02:45)

4. Confrontation (00:05:13)

5. Talking to Others (00:07:23)

6. Scheduling Appointments (00:11:04)

7. Cancelations (00:13:11)

8. Delivering Treatment Plans (00:16:25)

9. That Time I Failed My Team (00:21:07)

10. Annoying Advice (00:31:46)

11. The Top 10 (00:34:27)

12. TGM (00:40:45)