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เนื้อหาจัดทำโดย Laura Nicol เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Laura Nicol หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
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Ep 7. Lance Hodgson, from semi-professional soccer to VP of marketing at Sitemate. It's all about intentionality, and consistency.
Manage episode 430612602 series 3588432
เนื้อหาจัดทำโดย Laura Nicol เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Laura Nicol หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Lance Hodgson had a decision to make, go on to try and become a professional soccer player OR move to California and study marketing. It's pretty fair to say he made a great decision. Now, VP of Marketing at Sitemate, one of Australia's next big rocket ships. We caught up on his journey, tips on how to supercharge your career and an interesting note about not being identity-driven. Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: - Spotify - Apple Podcasts - (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.
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38 ตอน
Manage episode 430612602 series 3588432
เนื้อหาจัดทำโดย Laura Nicol เนื้อหาพอดแคสต์ทั้งหมด รวมถึงตอน กราฟิก และคำอธิบายพอดแคสต์ได้รับการอัปโหลดและจัดหาให้โดยตรงจาก Laura Nicol หรือพันธมิตรแพลตฟอร์มพอดแคสต์ของพวกเขา หากคุณเชื่อว่ามีบุคคลอื่นใช้งานที่มีลิขสิทธิ์ของคุณโดยไม่ได้รับอนุญาต คุณสามารถปฏิบัติตามขั้นตอนที่แสดงไว้ที่นี่ https://th.player.fm/legal
Lance Hodgson had a decision to make, go on to try and become a professional soccer player OR move to California and study marketing. It's pretty fair to say he made a great decision. Now, VP of Marketing at Sitemate, one of Australia's next big rocket ships. We caught up on his journey, tips on how to supercharge your career and an interesting note about not being identity-driven. Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: - Spotify - Apple Podcasts - (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.
…
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38 ตอน
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×1 Ep 37. Emma Seymour’s CFO Journey at Deputy—How Rebalancing Led to Profitability and Unicorn Status 40:08
Today, I'm connecting with Emma Seymour, Chief Financial Officer (CFO) at Deputy. Emma is no stranger to navigating big transitions—whether steering a company through acquisitions, adapting through CEO leadership changes, driving profitable growth in uncertain post-pandemic times, or achieving unicorn status. Known for her "throw the ball to me" mindset, I hope Emma's story reminds all of our female-identifying listeners of the power of stepping up before you feel ready. In today’s episode, we discuss: Her CFO leadership journey: From public practice to JobAdder to Deputy, where she became the youngest female CFO of an Australian tech unicorn Emma’s reflections on becoming a first-time mum while managing a "big job" Deputy's rise to profitability and unicorn status (for market context, Deputy is the 15th Australian-founded tech company to achieve this milestone) How Deputy’s 80% female leadership team drives business outcomes, enriches company culture, and brings them closer to the customer Clocking in every day to help customers build a better world for shift workers Why you should always "throw the ball to me" Alternative strategies for raising capital at different stages of growth What’s next for the future of the CFO role in tech. Find Emma Seymour: LinkedIn Deputy Emma Seymour is just short of her third successful year as CFO of Deputy (read more) Emma Seymour’s Northstars and Frameworks: Goal setting: Objectives and Key Results (OKRs) ANZ Operators—Ones to Watch: Mel Perkins (CEO and Co-founder at Canva) Other Folks Mentioned in the Episode: Silvija Martincevic (CEO at Deputy) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 36. Annie Liao on Designing a Dream Career and Building a Training Campus for 1 Million AI Builders by 2026 36:48
Today, I'm connecting with Annie Liao, founder and CEO of Build Club. What began as a weekend AI project among friends has now evolved into APAC’s largest AI learning platform. Fresh off closing her pre-seed round and going all-in on Build Club, Annie shares what’s next for her and her team. In today’s episode, we discuss: Annie’s early career journey as a data scientist, consultant, venture capitalist, community builder, operator, and startup founder—and the lessons she gained from each transition; A nod to her recent crowning as a Forbes Australia 30 Under 30 honoree; Scaling the impact of why Build Club started: to empower everyone to build their dreams into reality; Build Club’s internal AI strategy and approach to building; Why providing clarity is the most valuable role a founder can play; Taking a leap of faith to build custom GPTs (a beginner's guide); How to upskill your workforce in AI; The rise of AI workforce manager roles—plus why operators are uniquely suited for this shift. And, of course, I ask the “stupid” questions to help us all accelerate our AI learning journey. Find Annie Liao: LinkedIn X Art Build Club events Join Build Club’s waitlist: www.buildclub.ai Annie Liao’s Northstars and Frameworks: The Build Club Story and Why We Raised Venture Capital Funding This 23-year-old banked $1.2 million to build the ‘Duolingo for AI learning’ Goal setting: Objectives and Key Results (OKRs) ANZ Operators—Ones to Watch: Mitchell Hughes (Co-founder at NextGen Ventures) Clinton Lui (Build Club) Other Folks Mentioned in the Episode: Julia Wells (Lecturer at the University of Technology Sydney) Daniel Vassilev (Co-founder at Relevance AI) Jacky Koh (Co-founder at Relevance AI) Tom McKenzie (CTO at Build Club) Jessy Wu (Founder at Encour) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 35. Deena Metz on Building a Customer Success Function at Flagship—From Digital Health to Retail Tech 34:31
Today, I'm connecting with Deena Metz, Head of Customer Success at Flagship. For Deena, being at the nexus of a company is where she thrives, so she’s placed herself at the heart of an early-stage startup: customer success (CS). She’s one of 12 employees, building alongside Simon Molnar to establish Flagship as the backbone of retail operations in Australia, the US, and beyond. In today’s episode, we discuss: Deena’s childhood dream of playing soccer for the Matildas; How an internship in New York launched her career in digital health at ANDHealth+ and Perx Health; Joining Flagship as the first female on the team, and her approach to building the company's post-sales function and customer experience; Why CS is a team sport, and how sales, post-sales, and product teams need to be “Batman to each other’s Batman”; Partnering with retail brands to raise the bar in visual merchandising and bring more data to brick-and-mortar stores; And the refreshing reminder: “we’re not saving lives”. Find Deena Metz: LinkedIn Flagship Deena Metz’s Northstars and Frameworks: Gabriel Baker (Co-Founder at Mosh) Rachel Kelly (Ex-EVP, APAC and Global Instore at Afterpay) Steph Leathers (Managing Director ANZ at GHD) Alex Brogan, Faster Than Normal Newsletter Wes Kao's Newsletter Atlas (Zendesk alternative for customer support) ANZ Operators—Ones to Watch: Zoe Champtaloup (Director of Operations and General Counsel at Perx Health) Jackie Rotman (Director, Strategy at OakNorth) Other Folks Mentioned in the Episode: Simon Molnar (founder at Flagship) Scott Taylor (Co-founder and CEO at Perx Health) Hugo Rourke (Co-founder and COO at Perx Health) Marcel Ninio (Retail Innovation and Partnerships at Flagship) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 34. From Clinical Medicine to Product: Dr Jackie Rabec’s Journey to Heidi Health and Google 42:30
Today, I'm connecting with Jackie Rabec, Product Manager at Google. Jackie’s product leadership story is all about transitions—from corners of the globe to non-linear career paths and reframing impact beyond just our work. In our conversation, we discuss: The importance of “doing your homework”; Growing up in South Africa and following her mother’s path into medicine; Definitive decision-making versus directional decision-making and how it guided her transition from medicine to tech and product; Visualising your career as a pond of lily pads; Her journey from being the first PM at Heidi Health to a non-health tech product role at Google; Moving from the balcony to the dance floor and back again as a product leader; Lessons from transitioning from a 40-person startup to a global corporation; How to avoid overcomplicating product by indexing on three things; Her vision to improve healthcare access and delivery in low-income countries and under-resourced communities in countries like Africa. Find Dr Jackie Rabec: LinkedIn Dr Jackie’s Northstars and Frameworks: The Balcony and the Dance Floor Lenny’s podcast Tim Ferriss Kirsten Mann (Chief Product Officer at Prospection) Peter Cronin (Founder and Director at Prospection) Paul Redfern (Chief Product Officer at Big Picture Medical) Dr. Thomas Kelly (CEO and Co-Founder at Heidi Health) Waleed Mussa (CFO and Co-Founder at Heidi Health) Yu Liu (CTO and Co-Founder at Heidi Health) Trung Ton (Partner at Foundry Health) ANZ Operators—Ones to Watch: So good we named him twice: Paul Redfern (Chief Product Officer at Big Picture Medical) Eliza Hillary (Senior UX Designer at RACV) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 33. George Hatzis on Product Design: Journey from Startups to Scale-Ups and Fractional Impact for Early-Stage Teams 47:08
I'm connecting with George Hatzis, a fractional product designer for early-stage startup teams. From his early curiosity about design and product at Ignition to redesigning a personal loan application admin at Wisr and building and scaling a multi-brand design system for healthcare products at Eucalyptus, he's no stranger to the twists and turns of startups and scale-ups. In this episode, we cover practical design and MVP design systems—what they are and how to apply them in fast-moving, scrappy environments; taking the independent product design route and his “Mary Poppins-style” approach to fractional work; his journey (so far) building a migration tech product alongside Niamh and Damian at Matilda; leading design teams and making a conscious transition from an individual contributor to a manager; AI as a “companion piece” for designers; the right time for startups to bring in their first product designer; and advice for product designers pitching themselves to early-stage startups. Plus, slowing everything down for life's simple moments, watching 100 movies a year (and reviewing them on Letterboxd), and the magic of acknowledging trade-offs. Find George Hatzis: LinkedIn Portfolio Letterboxd : film reviews by George Hatzis Checklist Design : a side project by George Hatzis George’s Northstar People and Principles : James Nau (VP of Product at Airtasker) Olivia King (Independent Creative Director) Olivia King’s portfolio [Op-ed] AI as a trend and how designers can work with it (written by Sebastiaan de With) ANZ Operators—Ones to Watch: Kayla Medica (Fractional Product Marketer/CMO) Mehdeeka by Kayla Medica (a weekly Substack newsletter covering various areas of B2B and SaaS marketing aimed at small teams) Nick Hough (Director of Product at Jasper) Other Folks Mentioned in the Episode: Guy Pearson (CEO at Ignition) Dane Thomas (Co-founder & Chief Product Officer at Ignition) Niamh Mooney (Co-founder at Matilda) Damian Png (Co-founder at Matilda) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 32. Coaching with Maxine Minter: How to Be the Best on the Field as a High-Impact, High-Performing Startup Operator 56:00
Today, I'm connecting with Maxine Minter, executive coach, founder of Co Lab, and General Partner of Co Ventures. Coaching and mentoring leapfrogging someone’s career trajectory has been a key theme percolating our recent episodes, SO… recognising that having a coach is a privilege and perhaps more uncommon at the operator level in the ANZ ecosystem; this is a SPECIAL EPISODE to help open source some tips and tricks. For context, executive coaching helps you close the gap between where you are now and where you want to be as a leader. In this episode, Laura talks to Maxine Minter about her work coaching founders, CEOs, and COOs and how to become an exceptional, high-impact, high-performing startup operator. You’ll walk away as the CEO of your career with many tactical tools and exercises to help you run high-performing teams (or influence up, down and sideways). Find Maxine Minter on: LinkedIn Twitter Maxine's Northstars: The Johari Window Model (a framework for understanding conscious and unconscious bias that can help increase self-awareness and our understanding of others. It is the creation of two psychologists, Joseph Luft and Harrington Ingham) Emotional by Leonard Mlodinow (advances in psychology and neuroscience have proven that emotions are as critical to our well being as thinking) How to Find an Executive Coach: Co Lab (At Co Lab, we work with world-class operational and leadership coaches who have all previously been in c-suite roles at fast-growth companies, venture partners at leading VCs or academics at the world’s best universities, or a combination of all three. To find the right match, we start by working with you to develop your goals and create a profile to match you with suitable coaches based on your goals. The matching process is free for the clients going through it.) Disclaimer: Laura and Maxine work at Co Lab Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 31. Growth Enzyme Mindset: Taylor Fox-Smith on Academia, Channel Partnerships and Building Community at Airwallex 48:51
Today, I'm connecting with Taylor Fox-Smith, Head of Community Partnerships at Airwallex. In this episode, we explore Taylor's formative years and Montessori education and dive into her latest project: building the community function at fintech unicorn Airwallex, a cross-border payments company. We also unpack her lessons from scaling channel partnerships across various stages and verticals (PropTech and ClimateTech), her journey of finding a deep sense of self amidst the ebbs and flows of startups, and her mission to become a growth enzyme for founders. Find Taylor Fox-Smith on: LinkedIn Taylor’s Northstar: Her Dad, Gavin Fox-Smith ANZ Operators—Ones to Watch: Emily Casey , Founder & Director at What the Health Annie Liao , Chief of Staff at Relevance AI and Founder of Build Club Other Folks Mentioned in the Episode: Jethro Cohen (Investor at Square Peg) Ben Hanley (Product at Trace) Mina Radhakrishnan (Co-Founder/ex-CEO at :Different) Andrew (Soro) Sorokovsky (VP Sales/BD @ Immutable) Elizabeth Broderick (Founder and Convenor at Champions of Change Coalition) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 30. Emily Robinson on Scaling with Purpose: From Leading People and Culture at Linktree to Driving Growth as GM at Kic 43:57
Emily's an incredible people and operations leader who is passionate about doing things differently. Her latest project is Kic, a fitness app quashing diet culture—founded by Laura Henshaw and Steph Claire Smith. In this episode, we explore her journey from corporate to startup land; leading inside a unicorn to a bootstrapped company with year-on-year growth. There were so many, but highlights include: Balancing anxiety and mental health around leadership and the techniques that have defined Emily. Scaling from employee #90 at Linktree to leading a 20-person people and culture team through rapid growth. Reshaping Kic's strategy from product-led to a community and content-led fitness empire. Why community-led brands will win and how to embed a community-first mindset into your company planning. How mentors and coaches can 10x your personal and career growth. Find Emily Robinson on: LinkedIn Emily’s Northstars and frameworks: Jane Martino The Four Agreements You Can Heal Your Life ANZ operators—ones to watch: Maxine Minter , General Partner at Co Ventures, Founder and Advisor at Co Lab Mikayla Hopkins , Head of Marketing at Tracksuit Other folks mentioned in the episode: Laura Henshaw (CEO and co-founder at Kic) Steph Claire Smith (Chief Community Officer and co-founder at Kic) Isa Notermans (Chief People Officer) Anth Zaccaria (Co-founder of Linktree) Alex Zaccaria (CEO and co-founder of Linktree) Jessica Trumble (CEO & Founder at We Are Charlotte) Michael Stocks (Head of Marketing, Asia Pacific at Squarespace) Do I want Kids? Miniseries with Laura Henshaw Co Lab (Matching high-growth founders with executive coaches) Simon Sinek Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 29. Building Scar Tissue: Albert Patajo’s Path from Venture Capital to Fatherhood and Scaling Nexl Beyond Series A 41:58
In this episode, we explore Albert’s journey from growing up as an immigrant in Australia to becoming a startup leader and new dad to his daughter, Ava. Albert is a true fundraising nerd, and watching him level up on his way to Victory Road is a joy. We dive into how he built conviction to leave venture capital and step into a leadership role at Nexl—a vertical SaaS company that provides collaboration, relationship management, and CRM software to B2B law firms (think Pearson Hardman vibes!). Albert also shares lessons from his operator journey—from building scar tissue through experience to understanding why the best teams excel at capital allocation to mastering the metrics that drive relentless focus and success in scaling startups. Find Albert Patajo: LinkedIn X Substack Albert’s Northstars and Frameworks: ChatGPT Prompt: “You are OperatorGPT, you are an expert portfolio value creation for Series A and later companies. You’ve been asked to solve [X issue in detail] to achieve [Y outcome]. The trade-offs you need to consider are that [A people in company or relevant role, B budget,C timeframes). The company’s values are [X,Y,Z values]. Draft a project plan that steps through a potential solution to solve the problem and achieve this outcome taking into account the trade-offs and ensures alignment to the company’s values. Building your Employee Handbook as you scale: The Gitlab Handbook (Open source) Bullet Proof Problem Solving (Book) Scaling people (Book) Situation, Complication and Question (Framework) Simple framework for Board and Executive communication: What we know: The information we know to be true and what we’re relying on. What we don’t know: The information we need to validate or find evidence for that will help inform our decisions. When we’ll know: The experiments/fact-finding analysis we’ll run to find evidence or validate the information we don’t know and the timeframe to do this. The Glue Club by Molly Graham (Cohort-based operator community) ANZ Operators—Ones to Watch: Annie Liao , Chief of Staff at Relevance AI and Founder of Build Club Jessy Wu , Founder at Encour, Ex Partner at Afterwork Other Folks Mentioned in the Episode: Philipp Thurner (CEO & Founder, Nexl) Niki Scevak (Co-founder and Partner at Blackbird) Allen Zhu (Investor at EVP) HBR’s The Case for a Chief of Staff article Angad Soin (Ex Deloitte, now Xero) John Henderson (General Partner at Airtree) Michael Batko (CEO at Startmate ) Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 28. From Rowing to an All-Women-Founded Exit: Maddi Ingham’s Playbook for Building Unstoppable Chief of Staff Partnerships and Mastering M&A 41:06
In this episode, I dial into a conversation with Maddi Ingham, 2x Chief of Staff, now working in stealth on her next venture. Maddi's career is a testament to her commitment to creating a better world for people and the planet. We explore her journey from management consulting to her catch-all role in Verve Super’s acquisition—a remarkable all-women-founded exit celebrated as “the business story we need” by Women’s Agenda. We dive into her experiences solving complex early-stage problems, the role of trust in navigating M&A processes during leadership team parental leave, and the impact of executive partnerships. Maddi also shares her thoughts on gender equality, her operator insights gained from CliftonStrengths, and the importance of building a supportive community of peers. Episode note: When discussing the gender pay gap, Maddi uses binary language (e.g., “man” and “woman”). We recognise that this isn’t always the reality for some parents. Find Maddi: Maddi Ingham Maddi's Northstars and frameworks: Why the acquisition of all-women-founded Verve Super is a story worth telling The Open Org’s Open Source Policies (…and a Rolodex of publicly sourced policies) Future Group's Open Source Policies Moving your Super to an ethical superannuation fund Startmate programs: Women's Fellowship Ladymates Gender Pay Gap How to respond to 9 myths about our gender pay gap problem by Maddi Ingham The Pay Gap Pledge Toolkit WGEA's Developing a Leading Practice Parental Leave Policy Airtree’s Open Source VC The role of the Chief of Staff CliftonStrengths The CliftonStrengths skills assessment Woo theme (One of Maddi’s top five strengths) Communication theme (One of Maddi’s top five strengths) Positivity theme (One of Maddi’s top five strengths) Activator theme (One of Maddi’s top five strengths) The CliftonStrengths Podcast ANZ operators—ones to watch: Phoebe Pincus, COO at Startmate Zoe Champtaloup, Director of Operations & General Counsel at Perx Health Alex Carr, Chief Of Staff at ReGen Ventures Other folks mentioned in the episode: Christina Hobbs Alex Andrews Verve Super Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 27. Mikayla Hopkins on Building a World-Class Marketing Function and Brand at Tracksuit—Journey from Beer to Beauty to B2B SaaS 39:30
Mikayla builds brands people can't stop talking about. Her latest project is Tracksuit, recognised in The Generalist's Future 50 list as one of the world's highest potential startups. We dive into her career journey from beer to beauty to B2B SaaS; the bumpy (but amazing) road of marketing leadership to $15 million ARR at Tracksuit; the challenges of rapid growth; her experience serving in her first startup board seat; and the role brand will play in the world automated by AI. Plus, some real talk on finding your identity beyond work, fighting for your seat at the table and the power of kindness. Find Mikayla: LinkedIn www.gotracksuit.com Tracksuit has been recognised in The Generalist's Future 50 list Mikayla's Northstars and frameworks: Kieran Flanagan - Hubspot He co-hosts the Marketing Against the Grain podcast Emily Kramer - B2B SaaS advisor (pay for her Substack) She writes the MKT1 newsletter (Mik recommends subscribing) ANZ operators—ones to watch: Harry Flett - Head of Product @ Tracksuit Matthew Rossi - Founder @ Oodle | ex Eucalyptus, Canva Jo Blundell - Co-founder and Chief Revenue Officer @ Aglow | ex Timely Other folks mentioned in the episode: Karl Margrain Connor Archbold Matthew Herbert Elly Strang Christine van Hoffen James Hurman Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 26. A new era, Handing over Calling Operator to Laura Nicol, from front row with Anna Wintour to Chief Of Staff at Co Ventures 39:42
Episode summary: This week, we’re thrilled to introduce Laura Nicol, the new host of the Calling Operator podcast! In this special transition episode, we get to know Laura and her incredible journey—from the front rows of London Fashion Week beside Anna Wintour and Vivienne Westwood to the picturesque Queenstown, New Zealand, where she was among the first employees at First Table, and finally, her role as Chief of Staff to Maxine Minter at Co Ventures. Laura shares her insights on thinking driven by repeatable motions, learning resilience from athletes, and the unique perspective of the CoS role. She also provides an amazing list of resources that have shaped her career. Join us as we explore Laura's story, her plans for the podcast's future, and how she’s ready to supercharge Calling Operator beyond our wildest dreams. Tune in for an episode filled with personal stories, inspiring discussions, and exciting new beginnings. Find Laura: LinkedIn Laura's Northstars and frameworks: Lenny’s Podcast Jessica Livingston’s The Social Radar podcast Maxine Minter and Cheryl Mack's First Cheque podcast Stephen Bartlett’s Dairy of a CEO MKT1 newsletter : B2B startup marketing guides, frameworks, advice & opinions from ex-marketing exec Emily Kramer Lessons from Molly Graham First Round’s '1 Review' Airtree's Open Source VC The First 90 Days by Michael Watkins Other mentions: Co Lab Co Ventures Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 25. Shilpa Mohan's journey from award winning interior designer to head of ops at ProcurePro and finding confidence through changes 41:36
Episode summary: This week, we sat down with Shilpa Mohan, Head of Operations at ProcurePro. We explore themes of confidence, career transitions, and true self-belief beyond external validation. Shilpa shares her inspiring vision for diversity in startups, highlighting the positive changes happening in the ecosystem. Tune in for personal stories, insightful discussions, and thought-provoking ideas on building a better future in tech. Shilpa's resources: Guy Raz: How I built this podcast Acquired podcast Scaling people: tactics for management & company building, Claire Hughes Johnson Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 24. Georgia Marshall on Building community, co-living across the world and small changes for big impact 40:37
Episode summary: This week, Georgia Marshall takes us through her journey from Fishburners to founding Humans for Good and Flock. Georgia shares her experiences building communities, running pitch nights, and developing Flock, a database of diverse communities. Discover how she creates meaningful connections and leverages no-code tools. Perfect for anyone interested in community building and the future of co-living. Tune in for practical insights and inspiration. Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: Spotify Apple Podcasts (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
1 Ep 23. Jared Bergman's Journey to Vow — From Bionic Eyes to Blowing Up the Bioreactor (Not Literally, Yet) 56:10
Dive into Jared Bergman's journey on this week's episode, where he shares his transition from developing bionic eyes at university to pushing the boundaries of biotech at Vow. Discover the thrilling world of engineering innovative solutions for sustainable food production. This episode is a must-listen for anyone intrigued by the intersection of technology and sustainability—where science meets the dinner table. Join us to explore how Jared's work at Vow is shaping the future of food.Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn. Never miss an episode. Subscribe on your favourite platform: - Spotify - Apple Podcasts - (Other) CallingOperator.com A note from your host, Laura: My goal for Calling Operator 2.0 is to open-source stories with startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators in Australia and New Zealand to learn from each other—diving into the execution behind big ideas, pivotal career moments, successes, failures, lessons and personal stories.…
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