How to manage your business clients better

Bettermental

As business owners and freelancers, we rely on our client relationships to make a living. But managing them can sometimes be a struggle. In this episode, Mike and Leanna discuss defining your ideal client, setting expectations and having emergency protocols in place, and how to deal with difficult clients.

You’ll learn:

• That defining a target market is essential for successful client relationships [5:53]
• The importance of doing intro calls to learn about a new client’s values [14:47]
• Why you should set boundaries and expectations when you have a business relationship with a friend [18:00]
• The idea of a client relationship as a bank account [19:40]
• That having protocols for yourself and your business is helpful for when stressful situations arise [24:09]
• Leanna’s strategy for dealing with a client conflict: leave money out of it [26:48]
• Mike’s strategy for dealing with a client conflict: control the quality of your work [28:36]
• That having protocols and systems in place can help you objectively reflect on a conflict [33:09]

Show notes: https://bettermental.fm/episodes/manage-business-clients

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1. How to manage your business clients better (00:00:00)

2. That defining a target market is essential for successful client relationships (00:05:53)

3. The importance of doing intro calls to learn about a new client’s values (00:14:47)

4. Why you should set boundaries and expectations when you have a business relationship with a friend (00:18:00)

5. The idea of a client relationship as a bank account (00:19:40)

6. That having protocols for yourself and your business is helpful for when stressful situations arise (00:24:09)

7. Leanna’s strategy for dealing with a client conflict: leave money out of it (00:26:48)

8. Mike’s strategy for dealing with a client conflict: control the quality of your work (00:28:36)

9. That having protocols and systems in place can help you objectively reflect on a conflict (00:33:09)