The Impact of DVI on Automotive Shop Operations and Customer Trust with Garrett Malone from AutoVitals

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Garrett Malone and Braxton Critcher discuss the crucial role of technology adaptation in the automotive industry. Garrett emphasizes the impact of COVID-19 on accelerating digital adoption, noting that shops using Digital Vehicle Inspection (DVI) thrived during the pandemic. Braxton shares a personal experience highlighting the significant advantages of shops using DVI for customer communication and transparency.

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00:00 Legacy auto shops fail to adapt technologically.

06:01 Automotive repair shops should educate consumers online.

07:27 Digital inspections enhance customer trust and memory.

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14:37 People are becoming less knowledgeable about cars.

17:33 Coaching groups encourage digital transformation over paper.

20:17 Enhancing customer experience for mom-and-pop shops.

25:18 Digital inspections attract and retain skilled technicians.

28:15 Lack of care hinders the automotive industry's progress.

31:55 Man thanks for saving marriage and business.

33:14 Business success improves efficiency and work-life balance.