Strategic Partnership in Customer Success, an Insider's Masterclass

Above The Fold

Welcome back everyone to "The Juice with Jess Cervellon," where we squeeze the latest insights out of the customer journey and experience. In this episode we're diving into the heart of customer success with none other than Corey Walker, the Sr. Strategic, Enterprise Customer Success Manager at Enboarder.

Enboarder is a platform that helps companies nurture cultures of connection and belonging where every moment matters. Corey and Jess will talk about why creating positive employee experiences is crucial for retention and achieving those all-important revenue goals, especially in B2B landscapes.

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What’s inside The Juice this week?

00:00 - 04:20 The intersection between Customer Support and Customer Success

04:23 - 08:00 Enhancing employee experience through tailored communication strategy.

08:06 - 10:40 Customer success role focused on renewals

10:46 - 14:25 The importance of customer success as a strategic advisor

14:25 - 18:09 The difference between Customer Success and Customer Support

28:05 - 32:00 Leveraging AI to increase efficiency

34:34 - 39:00 Overcoming self-doubt in your career

39:16 - 41:00 The struggle to involve large customers in beta testing.

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