พอดคาสท์ Web 3 Native ชั้นนำ (2024)

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12. Successfully Integrating Microsoft Teams and Contact Center 21:13

16d ago21:13

21:13

In this episode of AudioCodes' Podcast, host Josh Chronister discusses the integration of Microsoft Teams and contact centers with guests Irwin Lazar from Metrigy and Gidi Adlersberg from AudioCodes. They explore the convergence of unified communications (UC) and contact centers (CC), Microsoft's offerings in the customer experience market, and the…

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11. Everything You Need to Know About an Azure-Native Teams Contact Center Integration 32:12

1M ago32:12

32:12

In this episode of Always on CXEX, host Josh Chronister is joined by Gidi Adlersberg, Director of Voca Conversational Interaction Center at AudioCodes. They discuss the relationship between Microsoft Azure and Microsoft Teams in the context of contact center integrations. =========================================================== Best Moments: (01…

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It's Open Season w/ Open Ape from Fractional Uprising Studios 54:47

1M ago54:47

54:47

On this episode, I talk with Open Ape (@ape_open) from Fractional Uprising Studios about Open Season, their third-person shooter pitting various NFT communities against each other in a multiplayer battle on JPEG Island. We discuss: The founding principles of Fractional Uprising Studios The reasons why they have avoided VC funding and bootstrapped t…

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10. Integrating CX Capabilities Beyond the Contact Center: Sales Team 39:44

1M ago39:44

39:44

In this episode, host Josh Chronister interviews Marie Vassilatos, Director of Contact Center Sales at AudioCodes, about integrating customer experience capabilities into sales departments. They discuss how improving CX for sales teams leads to better customer satisfaction and loyalty, share real-world examples & use cases, explore relevant metrics…

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Guillermo Rauch on AI, Scaling Vercel, and The Future of Web Apps 56:11

2M ago56:11

56:11

Guillermo Rauch is founder and CEO of Vercel, a company that provides the developer tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. He was interviewed by Ben Casnocha, co-founder and general partner at Village Global, an early stage venture capital firm backed by some of the world’s most successful entrep…

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SmooviePhone ($SP): The Utility Meme on Sanko Chain 34:02

2M ago34:02

34:02

On this episode, we get to know SmooviePhone. And wow... there is a lot going on here. Simple Farmer is the real deal, and he explains his vision for the project. We get into: Launching the $SP meme Quickly adding utility with the Mobile SIM Card (NFT) and token-gated Snako.wtf mini-game The soon-to-be-released Layer 3 Racing game and the introduct…

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9. A Practical View of What’s Trending with Microsoft, Contact Center, & AI 20:52

2M ago20:52

20:52

In this episode, guest-host Jon Zoltie is joined by Tom Arbuthnot, a leading Microsoft specialist, to discuss practical insights on what's trending with Microsoft Contact Center and AI. =========================================================== Best Moments: (03:54) Exploring the latest developments in Microsoft Teams telephony and UC, including A…

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Narrative Trading with Huf from Pear Protocol 40:14

3M ago40:14

40:14

Join us on Ready Layer 2 as we dive into the innovative world of narrative trading with Huf from Pear Protocol, a leading platform on Arbitrum that simplifies pair trading. Discover how Pear Protocol enables traders to easily manage risks and bet on market narratives by going long on one token and short on another simultaneously. What We Discuss: T…

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8. How to Design User Experience with ALL Users in Mind 27:42

3M ago27:42

27:42

In this episode, Josh Chronister joins Jon Zoltie to discuss designing great user experiences for contact center agents, supervisors, and customers. They cover topics like IVR design, agent and supervisor interfaces, omni-channel capabilities, and how enhancing internal experiences ultimately improves customer satisfaction. ========================…

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7. Unveiling the Architecture and Design of Modern Contact Centers on Microsoft Teams 38:04

4M ago38:04

38:04

In this episode of Always On CX:EX, Josh Chronister talks with Manoj Priyankara, Director of Solution Architecture at AudioCodes, about designing and architecting Microsoft Teams contact centers. They discuss the differences between Teams-based contact centers vs. standalone contact centers, scalability of a cloud solution, omnichannel customer int…

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Building for Fun: Rapid Innovation with Venture from Deagle 31:27

4M ago31:27

31:27

Join us on Ready Layer 2 as host git.smol sits down with 0xVenture from Deagle, a standout developer who prioritizes building over talking. Episode Highlights: Rapid Development: Learn about Venture's approach to building and iterating quickly, which allows him to transform ideas into functional projects at an impressive pace. Building for Fun: Ven…

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Encore: Secrets of Public Speaking and Oral Communication from Renowned Speaking Coach 42:20

4M ago42:20

42:20

Michael Balaoing, founder of Candlelion, joins Village Global co-founder and partner Ben Casnocha on this episode to discuss: - The importance of the acronym WTF (what’s the feeling?) when you’re giving a presentation. - The four roles that you take on as a speaker: captain, pilot, guide, and game show host. - The five questions to ask when seeking…

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6. Inside Look: How You Can Deliver Better CX with Microsoft Teams 32:30

4M ago32:30

32:30

In this episode of Always On CX:EX, host Josh Chronister talks with Jasper Filon, a contact center expert at AudioCodes, about how logistics companies can improve customer experience with Microsoft Teams. They discuss the benefits of Teams as a cloud-based platform, integrating contact center features into Teams, using AI for automation, and best p…

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Journey to Smithonia: An Interview w/ the Smithy DAO Team and a Sneak Peek at Their Forthcoming MOBA 54:02

5M ago54:02

54:02

Join host git.smol on Ready Layer 2 for an engaging conversation with the Smithy DAO team. In this episode, dive into the creation of their new MOBA game, explore the roles and insights of the team members, and get a firsthand look at the game's development and the strategies that drive it. What You'll Discover: Meet the Smithy DAO Team: Learn abou…

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Encore: Brad Feld on What Nietzsche Can Teach Entrepreneurs 50:09

5M ago50:09

50:09

Brad Feld (@bfeld), VC at Foundry Group and co-author with Dave Jilk of The Entrepreneur’s Weekly Nietzsche, joined Village Global co-founder and partner Ben Casnocha to discuss: - Common misconceptions about Nietzsche and why being misunderstood makes him an especially interesting philosopher. - What Nietzsche can teach entrepreneurs deciding whet…

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5. 5 Crucial Factors of a Microsoft Teams CCaaS You Need to Know 23:46

5M ago23:46

23:46

Not all contact center integrations for Microsoft Teams are built the same. - Some are certified by Microsoft, and some aren't. - Some have built-in Conversational AI, and some don't. - Some have an Azure-native integration with Microsoft Teams, and some don't. You get the idea! In this episode of Always On CX:EX, Jon Zoltie breaks down the top 5 q…

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4. How to Build an IVR Your Customers Won’t Hate 32:06

5M ago32:06

32:06

Designing an IVR your customers don’t hate isn’t as difficult and time-consuming as it sounds. And no, we’re not talking about another DTMF menu. No one likes waiting through a list of nine options to then forget what #3 was. We’re talking about speech-driven or conversational IVRs. You know, the ones that: - Callers are no longer limited to 10 opt…

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3. Why Consolidate Your UC & Contact Center 30:57

5M ago30:57

30:57

There’s been a lot of talk in the market about UC and contact center consolidation. But is it just talk, or could this be a viable long-term strategy? The benefits can’t be denied – more knowledgeable agents, CX abilities for employees beyond the contact center, cost savings, etc. But sometimes these two communication platforms don’t fit like a glo…

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2. Why Voice is Still the Leading Support Channel 40:24

5M ago40:24

40:24

There’s been significant development in digital support channels like Chat and Email, but Voice remains the surefire channel for providing exceptional customer support. Leading with Voice requires the right mix of Conversational AI for handling mundane tasks and knowledgeable Agents for complex issues. But how do you know if you are using the right…

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1. Where Teams Voice Ends and Contact Center Begins 32:49

5M ago32:49

32:49

Microsoft Teams' growth as a collaboration tool has led organizations to use the platform as a base for improving customer experiences. However, the basic Teams Contact Center capabilities limit organizations in providing a high-level service experience for callers. Does this mean the only other option is a larger CCaaS vendor with many features th…

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A Status Update on the Arbitrum Gaming Catalyst Program (GCP) with Djinn 16:35

5M ago16:35

16:35

Join host git.smol on Ready Layer 2 as we explore the Arbitrum DAO Gaming Catalyst Program (GCP) with our guest, Dan from Vela, also known as NFT_Djinn. In this episode, discuss how this vital initiative aims to transform the Web3 gaming ecosystem on Arbitrum with substantial funding and innovative strategies. Episode Insights: Program Goals: Disco…

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Exploring Loadstar Finance: Arbitrium's Native Money Market with Waffle 39:36

5M ago39:36

39:36

Join us in this enlightening episode of Ready Layer 2 as we speak with Waffle from Loadstar Finance. Discover how Loadstar is shaping the decentralized finance landscape on Arbitrum through innovative lending services, unique tokenomics, and strategic incentives. What We Cover: Introduction to Loadstar Finance: Learn about their role in the Arbitru…

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How to Nail Product-Market Fit and Scale a B2B Company with Thejo Kote of Airbase 57:45

5M ago57:45

57:45

Thejo Kote (@thejo) talks to Village partner Ben Casnocha. Thejo is a two-time founder and CEO. His current company, Airbase, is a spend management platform serving companies with 100 and 5,000 employees like Coda, 15Five, Front, Marqueta, CaptivateIQ, Abnormal, and more. Airbase has raised over $200 million, has tens of millions in ARR, and is con…

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Encore: Cloudflare Co-Founder Michelle Zatlyn’s Advice on Hiring, Fundraising, Scaling, and more 50:26

6M ago50:26

50:26

Michelle Zatlyn (@zatlyn), co-founder, president, and COO of Cloudflare, joined Village Global co-founder and partner Ben Casnocha for a masterclass with our founders in late 2020. They discussed: - The origin story of Cloudflare, including how the co-founders met, and how Michelle realized that she too could start a company. - Her advice on fundra…

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Launching Hashflow Aggregator+ with Andrew Saunders 38:41

6M ago38:41

38:41

Join us on Ready Layer 2 as Git sits down with Andrew Saunders from Hashflow, discussing the launch of Aggregator+ on Arbitrum. This innovative platform enhances token and liquidity offerings, driven by a decentralized, automated system that evolves with the community's needs. Explore the journey from ideation to deployment, learn about the differe…

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Lessons from the Early Days at Uber and Advice for Founders with Kevin Novak 46:37

6M ago46:37

46:37

We're excited to launch a new EIR program for data science founders in partnership with Rackhouse Ventures, founded by Kevin Novak. Learn more about the program: https://www.villageglobal.vc/rackhouse-village-global-eir-program Kevin Novak (@novakkm), an early Uber employee, was instrumental in developing their data science program and was the crea…

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Encore Episode: John Donahoe’s Lessons on Leadership and Being a Better CEO 54:14

7M ago54:14

54:14

This encore episode is a recording of a special masterclass roundtable session for our founders with John Donahoe. John is CEO of Nike and was previously CEO of ServiceNow and eBay. He is known as one of the most inspirational leaders in Silicon Valley and is a highly sought-after mentor to CEOs including Brian Chesky at Airbnb, Drew Houston at Dro…

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Bringing Lore to Life: Spire's Storytelling Engine for Arbitrum Games with N8amis 50:10

7M ago50:10

50:10

🌐 On this episode, Git talks with N8amis from Spire. Spire is a decentralized, automated protocol that nurtures game narratives, adapting to the community's needs with innovative mechanics like creative boundaries, toggle governance, and more. 🔥 Why Spire Stands Out: For founders and dev teams, Spire enriches lore, supports professional storytellin…

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Identifying 275M Unreported Genetic Variations To Improve Healthcare with NIH All of Us Program CTO Chris Lunt 49:08

7M ago49:08

49:08

Chris Lunt is a technology executive with more than 25 years of experience building web services and data platforms. He is in his seventh year as the CTO for the NIH's All of Us Research Program. He joined the NIH from GetInsured, where he worked to improve health insurance shopping and enrollment systems. Previously Chris ran VC-backed internet st…

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Building Hardware Companies and Choosing Co-Founders with Michael Hochberg 57:04

8M ago57:04

57:04

Michael Hochberg (https://www.linkedin.com/in/hochberg/) is a physicist and a founder of four successful startup companies in semiconductors and telecommunications, including Luxtera, acquired by Cisco in 2019, and Elenion, acquired by Nokia in 2020. He won the highest awards for young scientists in Singapore (NRF Fellowship) and the United States …

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Deep Dive into Decentralized Key Management 57:49

8M ago57:49

57:49

Deep dive into decentralized key management with David Sneider, the Co-founder of Lit Protocol. The podcast goes over topics that include programmable keys and domain wallets. David also delves deeper into how we are moving into an open network era and what that means.โดย LongHash Ventures

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Secondaries with Matt Pellini of Hamilton Lane 40:19

8M ago40:19

40:19

Matt Pellini, Managing Director at Hamilton Lane, joins Olga Serhiyevich on this episode. Highlights: - Matt says the secondaries market has grown over 5x from 15 years ago to now. - Selling in the secondary market used to be a sign of distress but is no longer. There are many different reasons for doing so and it’s mostly a sign of a manager being…

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Lessons Learned From Running CalSTRS with Chris Ailman 52:38

8M ago52:38

52:38

Christopher Ailman (@CJAtheCIO), Chief Investment Officer at CalSTRS, joins Olga Serhiyevich on this episode. Highlights: - CalSTRS, the California State Teachers’ Retirement System, was created in 1913 and is actually older than Social Security. It has over 400 members who are over 100 years old who are still receiving their pension. - Chris says …

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Encore: Mark Pincus on Product Management, Raising Capital, and Building Zynga 1:10:17

8M ago1:10:17

1:10:17

This encore episode is a recording of a special event where Mark Pincus (@markpinc) was interviewed by Ben Casnocha in San Francisco in front of a live audience of portfolio founders, friends of the firm, and LPs. Mark is co-founder and Executive Chairman of Zynga, and is an angel investor in Facebook, Snapchat, Twitter, and other companies. He tal…

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Encore: Bill Gates on Advice For Founders, Mistakes, and Philanthropy 59:58

9M ago59:58

59:58

This encore episode is a recording of a special event where Bill Gates was interviewed in San Francisco by Julia Hartz, co-founder of Eventbrite. It originally took place in 2018 in front of a live audience of Village Global founders and friends of the firm. We are honored to count Bill Gates among our luminary LPs whose financial capital and engag…

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Encore: Jerry Yang on Yahoo!, Early-Stage Investing, and China 56:18

9M ago56:18

56:18

Jerry originally joined us on the podcast in 2019. He is co-founder of Yahoo! and founding partner of AME Cloud Ventures. He was interviewed in front of a live audience in San Francisco by Village Global co-founder and partner, Ben Casnocha. Jerry told stories from the early days of Yahoo! and explained his lessons learned from the experience. He a…

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Turning Passion into Profession: Going Full-Time in Web 3 with Defi Dog 32:38

9M ago32:38

32:38

Join us in a fascinating episode of Ready Layer 2 as we catch up with Defi Dog, discussing his evolution from a Web 3 enthusiast to a professional in the industry. Learn about the pivotal role of community and content creation in forging a successful blockchain and crypto career. Episode Insights: The Origin Story: Discover how Defi Dog’s passion f…

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How Superplastic Built a Social Media-Native Character Universe 44:00

9M ago44:00

44:00

Paul Budnitz, founder of Superplastic, and Jennifer van Dijk, CEO of Superplastic, join Christina Des Vaux, head of marketing and platform at Village Global, on this episode. Takeaways: Superplastic is a creatively-led company that has managed to maintain its unique identity and artistic integrity while nevertheless running a thriving business. The…

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The 95% You Don't See from Web 3 Projects | An Interview with Sage from Kuroro Beasts 42:51

10M ago42:51

42:51

Join us in this insightful episode of Ready Layer 2 as we converse with Sage from Kuroro Beasts. Discover the extensive work and innovation that goes on behind the scenes in the world of Web 3 gaming development. What You'll Learn: Exploring Kuroro Beasts: Uncover the story behind Kuroro Beasts, a unique creature-collecting gaming ecosystem. Sage’s…

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Creating a Children's Book from an NFT Collection: A Smol Story 37:19

10M ago37:19

37:19

In this episode, we're joined by Jordan and Derrick, members of the Treasure community, who have taken the extraordinary step of basing a children's book series on the Smol Brains NFT collection. Episode Highlights: The Genesis of an Idea: We trace the origins of the concept to turn the Smol Brains NFT collection into a children's book series, begi…

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Building a Community-first Marketplace with Q and Giga from Utopia 45:29

11M ago45:29

45:29

Join Q (@0xFlips) and Giga (@gigachad_panda) from Utopia in a deep dive into the world of NFT marketplaces on Arbitrum. We discuss the unique vision behind Utopia, challenges in non-dev and dev collaborations, secrets to building a strong community, and what lies ahead for Utopia. In This Episode: The rationale for a new NFT marketplace Utopia's ap…

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Building a Modern Marketing Organization in Web3 with Andrew Saunders 1:15:51

11M ago1:15:51

1:15:51

In this episode, we sit down with Andrew Saunders, the Chief Marketing Officer at Hashflow, to delve into the key ingredients for building a modern marketing organization to crush it in web3. Our conversation covers a wide array of insights: Transitioning from Web2 to Web3 Marketing: Andrew shares his perspectives on the transformative journey from…

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Odyssey Reignited and Other Arbitrum Foundation Initiatives 43:55

12M ago43:55

43:55

On this episode, we talk with eli_defi (Arbitrum Foundation) and Hunter (Offchain Labs) about the Odyssey Reignited campaign and other Arbitrum Foundation initiatives including foundation grants. There are many opportunities for projects and founders in the Arbitrum ecosystem right now and several initiatives they should be aware of. We’ll provide …

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Reference Checking and Personality Assessments with Investor Graham Duncan 51:26

1y ago51:26

51:26

Graham Duncan (@GrahamDuncanNYC) is a longtime investor and author of a legendary essay on reference checking: https://grahamduncan.blog/whats-going-on-here/ He was interviewed by Village Global co-founder and partner Ben Casnocha (@bencasnocha) during a special masterclass for Village Global founders and friends of the firm. Takeaways: - Be aware …

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Insights on Capital Power Brokers from Hedge Funds to Venture Capital with Sebastian Mallaby, author of The Power Law 51:29

1y ago51:29

51:29

Sebastian Mallaby (@scmallaby) is the Paul A. Volcker senior fellow for international economics at the Council on Foreign Relations and a contributing columnist for The Washington Post. He is the author of five books, including most recently The Power Law: Venture Capital and the Making of the New Future. He joined Olga Serhiyevich, head of investo…

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Liquid Staking 2.0 with Alec Shaw from Tenderize 47:19

1y ago47:19

47:19

Tenderize is a liquid staking protocol pioneering a new approach that they call Liquid staking 2.0. According to Head Chef Alec Shaw, the goal is twofold: To protect against the centralizing forces of traditional liquid staking. To activate liquid staking for longer tail assets To set the stage for our discussion, Alec helps us to understand: What …

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Starting a Podcast with Cieri, Wes, and El Chapo 1:03:48

1y ago1:03:48

1:03:48

Today we’re exploring how to build a podcast. On this episode, I chat with fellow Arbitrum podcasters Wes and Cieri from The Crypto Remora and El Chapo from Crypto Chat with Chapo. We talk about why they started a podcast, how they did it, and how they’ve benefited from doing so. We also discuss tools, tips, and best practices for creating content …

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LatAm Digital Transformation Report from Atlantico 49:16

1y ago49:16

49:16

Julio Vasconcellos (@JulioV), managing partner at Atlantico, and Ana Martins (@martinsg_ana), partner at Atlantico, join Anne Dwane (@adwane), co-founder and partner at Village Global, to discuss Atlantico’s 2023 report on digital transformation in Latin America. Takeaways: - If Latin America was its own country it would be #3 in the world in terms…

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Opportunities in Public Health Investing with Gurdane Bhutani and Zeshan Muhammedi 52:43

1y ago52:43

52:43

Gurdane Bhutani and Zeshan Muhammedi are co-founders and GPs at MBX, a VC firm investing in early-stage bio/healthtech companies tackling major public health threats. Prior to that they co-founded healthcare and life-science venture capital firm FundRx, where they championed the firm's build-out of its community-driven investment infrastructure, mo…

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Navigating the Future of Account Abstraction with Safe | Web3 Native Podcast | Safe | Lukas Schor 1:22:09

1y ago1:22:09

1:22:09

Join us on the Safe Podcast as we delve deep into the transformative world of account abstraction (AA) with Lukas Schor from Safe. Unravel discussions around the intricacies of multichain strategies, the evolving significance of privacy in the Web3 domain, and the latest standout app launches. This episode also resonates with our earlier conversati…

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