5. 5 Crucial Factors of a Microsoft Teams CCaaS You Need to Know

Always On CX:EX

Not all contact center integrations for Microsoft Teams are built the same.

- Some are certified by Microsoft, and some aren't.

- Some have built-in Conversational AI, and some don't.

- Some have an Azure-native integration with Microsoft Teams, and some don't.

You get the idea!

In this episode of Always On CX:EX, Jon Zoltie breaks down the top 5 questions you need to ask, and details you need to understand about a Teams contact center before you make the purchase for your organization.

Here you'll learn:

- How to not get blinded by "nice to haves" that'll end up sitting of the shelf

- The three contact center integrations for Microsoft Teams and the difference of each

- Which departments are prime for contact center capabilities

- What type of answer should you expect from a vendor when asking, “How quickly can this be deployed?”

- The abilities you should know about

By the way, looking for an Azure-native Microsoft Teams certified contact center integration with built-in conversational AI?

👉 Start a free trial with the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup

👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-...