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Customer Experience Superheroes

Christopher Brooks

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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Road to the Olympics

Stephen Scullion

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Follow my journey from Tokyo 2020 Olympics to Paris 2024, attempting to make Rio Olympics a quad tear put those plans on hold,Tokyo was a tough Olympics for me, but the knowledge there will help me make Paris an Olympics to remember. Enjoy the Journey
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BTY

Better Than Yesterday

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Better Than Yesterday. These three words encompass what we follow out in our everyday lives, to strive to be better than the day before, and we believe this philosophy is of value for all people to integrate into their own lives. This spans into all aspects of life including investment and self development, two areas that this channel will focus on. This podcast is started by Michael Janse van Rensburg and Daniel Hammond as we embark on our own journey of growth from our homes, South Africa ...
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Leave It On The Dance Floor

Hurrdat Media

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Abby Lee Miller founded the world-renowned Abby Lee Dance Company at the age of 14. Since then, her competition teams have been highly awarded in the competition circuit; from State, Regional, and National titles year after year. ALDC Alumni perform professionally on major box office blockbuster films, television shows, worldwide theme parks, Radio City Music Hall, and Broadway shows. Some of her most notable students became household names, after appearing on her reality television series " ...
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Becoming Preferred

Michael Vickers

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In this informative and practical podcast, Michael and his guests share the latest strategies and tactics to help you become the preferred provider (the emotional favorite) in the markets you serve. The key insights and strategies discussed, come from Michael's experience working with many of the finest brands in business today and his guest interviews will inspire you, educate you, and give you the tools you need to be successful in today's turbulent and competitive marketplace.
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The Primal Kitchen Podcast

Mark Sisson & Morgan Zanotti

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Tune in to a new kind of talk! The Primal Blueprint Podcast is relaunching as the Primal Kitchen Podcast, hosted by founders Mark Sisson and Morgan Zanotti. Every week, they're sitting down with the biggest names in the health, wellness, and personal growth space. Listen in on Spotify, Apple, and on PrimalKitchen.com.
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Run The Business

Reel2Media

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Do runners make better leaders? Host Anthony Gay is on a quest to find out. Run The Business is a new podcast that explores the place where running and leadership come together, and how the relationship between the two could be mutually beneficial to your success in both. Each week, Ant chats with CEO’s, entrepreneurs and business leaders from around the world who share their story and personal relationship with running. Every guest offers a unique perspective on how running has helped them ...
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The Insurance Chatter with Reghan Brandt

Reghan Brandt | LRP, The Loss Run Pros | CPF, Columbia Pacific Finance | The Insurance Chatter

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This is the Insurance Chatter! What is the insurance industry talking about? What problems are insurtechs solving? What trends are agents, brokers, underwriters and executives thinking about? Every week, I sit down with a different person from across the insurance industry to discuss what's happening in their niche markets. I want to give you a behind the scenes look at risk, technology, data and culture within one of the most exciting business sectors. Follow along to get pumped and see whe ...
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Benched with Bonnetta

iHeartPodcasts and NFL

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Rachel Bonnetta covers all things football – and so much more – on the BENCHED WITH BONNETTA podcast. Listen each week as Rachel recaps the latest NFL news from her unique perspective, sharing her quick-witted observations and interacting with fans and listeners, with appearances by an array of guests from the NFL and sports media landscape. Stop by every Tuesday to take in all the action around the league from the best seat in the house – on the BENCH!
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Michelle Soutier, renowned owner of Miller Street Dance Academy and Dancers Against Cancer Ambassador joins Leave It On The Dance Floor this week to stroll down memory lane with Abby chatting about their long relationship in the industry together as well as their work with incredible organizations benefiting students, staff and studio owners fighti…
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If you’re looking for inspiration or insight into what it truly takes to make it on YouTube or break into the music industry, then this is the episode you’ve been waiting for. In this latest BTY episode, I sit down with Don Riskyy, a rapidly rising YouTuber known for his sharp and engaging music video reactions and his growing influence as an aspir…
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SEASON: 4 EPISODE: 21 Episode Overview: Let’s face it, running and growing a business as an entrepreneur in today’s competitive marketplace can be daunting. Whether it's operational challenges, differentiating yourself from the competition with your products or services, or evolving from just surviving to thriving, is the goal for every entrepreneu…
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Abby Lee Miller is back again for Part 4 of answering listener questions submitted by ALDC Elites who write in every week on Patreon & YouTube Premium! Be sure to subscribe to submit your own questions… you might just hear yours answered on a future Ask Abby episode of Leave It On The Dance Floor! Join us each week as we rewatch and recap your favo…
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SEASON: 4 EPISODE: 20 Episode Overview: As sales professionals, the pressure to perform is unavoidable. One little mistake and you’ve lost what could have been a huge opportunity. Competition is fierce and abundant. Most of the common sales errors we recognize, but even some of the most seasoned sales veterans are unaware of some of the mistakes th…
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SEASON: 4 EPISODE: 19 Episode Overview: Life can be challenging. Each of us faces our own adversity. Sometimes, your stress can escalate to fear, anxiety, agitation, and even depression. If you are looking for ways to help build resilience in yourself and others, lighten your load, and brighten your outlook, then you are going to enjoy my conversat…
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EXCLUSIVE: Abby Lee Miller is sharing her unfiltered thoughts on Dance Moms: A New Era in our latest 2-Part Patreon-Exclusive Episode of Leave It On The Dance Floor! Visit patreon.com/therealabbylee to hear this live and real-time reaction. We will be back to our regular programming on Tuesday, October 15th Join us each week as we rewatch and recap…
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SEASON: 4 EPISODE: 18 Episode Overview: The way we do business has changed. The way we market and sell has changed. So why is it that there are still so many companies that rely on old strategies and tactics to generate new business? If you are looking to level up your business development process, set yourself apart from the competition, and regai…
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Michael Padula joins Leave It On The Dance Floor talk about his past experiences with Abby Lee Miller including *ENGAGEMENT RUMORS* later then to dubbing her voice in other languages as well as working on the marketing team for Dance Moms & his favorite parts of what the show has achieved over the last 13 years. He also shares the exciting TV proje…
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SEASON: 4 EPISODE: 17 Episode Overview: Are you ready to supercharge your LinkedIn presence and transform your career or business with the power of AI? Today we have an absolute powerhouse joining us on the show. It’s my pleasure to introduce Mary Fain Brandt, a true expert in optimizing LinkedIn profiles and leveraging artificial intelligence for …
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In the first of the 14th series of CX Superheroes podcasts, we welcome CEO of Helpshift, Eric Vermillion. In conversation with series host, Christopher Brooks from Lexden, the focus is on how effective tech can improve customer outcomes. Eric's experience goes back to the start of the modern CX movement, having worked with vendors who pioneered the…
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Broadway LEGEND, Christpher Gattelli is taking time out of his insane schedule to sit down with Abby on Leave It On The Dance Floor to chat about his STELLAR career starting out as a dance from Pennsylvania to Tony Award-Winning Choreographer who is responsible for a slew of iconic productions including Martin Short: Fame Becomes Me (2006), High Fi…
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SEASON: 4 EPISODE: 16 Episode Overview: Everyone in every industry and every role has customers. Your success depends on how efficiently you can solve your customers’ problems, adapt as those problems change, and influence their behavior to drive the results you want. Objectives and Key Results, or OKRs, give you the framework to do that. However, …
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Abby's dear friends and tour managers from the UK, Jenny and Eleanor are joining Leave It On The Dance Floor this week to share fun stories, HYSTERICAL Abby impressions and how they went from being fans to part of the ALDC family! Listen for laughs and inspiration - you never know where you'll end up if you don't put yourself out there. Join us eac…
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SEASON: 4 EPISODE: 15 Episode Overview: Are you ready to maximize your value and multiply your earnings? My guest will show you how to raise your prices and stop leaving money on the table. It’s not about charging more; it’s about discovering the only type of value your customers will pay more for. Not all value is equal, and today we are going to …
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Global recording artist, Cassandra Kubinski joins Leave It On The Dance Floor to spill on how it felt hearing many of her beautiful songs heard on Dance Moms in some of the ALDC’s finest routines. She talks about writing a specific song with the goal of hearing it on TV and how she achieved it along with advice for young artists chasing their dream…
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SEASON: 4 EPISODE: 14 Episode Overview: If you are ready to improve your productivity and increase your revenue, then you are going to enjoy this episode of Becoming Preferred as we dive into the world of sales enablement and go-to-market transformation with a true industry luminary. My guest on this episode is a powerhouse in the realm of business…
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PART 2! Global superstar, JoJo Siwa continues the conversation on Leave It On The Dance Floor with Abby Lee Miller discussing her decision to leave Dance Moms to pursue her career, how it felt to come out in front of the world and the reasons why she is grateful for every lesson learned at the ALDC. Join us each week as we rewatch and recap your fa…
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SEASON: 4 EPISODE: 13 Episode Overview: Have you ever wondered what separates thriving businesses from those that struggle to keep their heads above water? Well, buckle up because we’re about to dive deep into the world of winning strategies and sales processes that can catapult your business and sales results to new heights. My guest, Liz Heiman, …
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THE TIME HAS COME ALDC ELITES! The episode you’ve all been waiting for is finally here! Global superstar, JoJo Siwa is taking the seat on Leave It On The Dance Floor to get real about starting her relationship with Abby Lee Miller in 2012 on AUDC & later Dance Moms fast forward to now still keeping that relationship strong as ever and every lesson …
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SEASON: 4 EPISODE: 12 Episode Overview: Are you looking to take your career to new levels? Do you have dreams and aspirations that you desire to achieve but are unsure how to attain? My guest on this episode will share her insights on how to connect with your heart, create meaningful goals, and deepen your knowledge and understanding of what person…
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Hip Hop LEGEND, Matt Steffanina who has had a stellar career in this industry is joining Leave It On The Dance Floor to shed some light on how he got his start in LA, becoming friends with Abby and dancing with stars like Taylor Swift, Jason Derulo and competing/winning on a small show you all might know called THE AMAZING RACE! He also shares advi…
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SEASON: 4 EPISODE: 11 Episode Overview: Traveling for work or pleasure? Are you getting transferred or expanding your business to a different country? In our borderless economy, cultivating cultural fluency expands your potential by fostering trusting relationships globally. My guest today equips individuals and teams with the skills to forge meani…
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Flipping the script this week with a new special guest! Jada Ford who served as a producer on Dance Moms Season 3 joins the fun spilling all the tea on the daily activities, duties and perspectives of the crew on the television show! She shares what it was like to work with Abby and all the exciting projects she’s taken part in since filming days a…
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SEASON: 4 EPISODE: 10 Episode Overview: I’m sure we could all agree that we could use more laughter and humor in our personal and professional lives. Humor is universal, it’s empowering, it’s safe, and it’s scientific. Humor can help you create innovative solutions and products, improve staff morale and retention, increase sales, and the ability to…
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The topic of AI in business, is ringing across all functions. Customer experience is no different. But just what value can it bring, and what governance is needed to ensure gains? To find out how AI is making improvements in customer service CX Superheroes host, Christopher Brooks meets with Devashish Mamgain, CEO and Founder of Kommunicate. Devans…
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Melanie Huelsman takes the seat to clear the air with Abby on that infamous book signing we all remember hearing about on Dance Moms Season 5… she also opens up about pushing her daughter Haley to be the best professional she can ever be from a super young age, what it was like competing on AUDC Season 2 and later dancing for Cathy from the Candy A…
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SEASON: 4 EPISODE: 9 Episode Overview: A Grow Through It Mindset is about embracing challenges and setbacks as opportunities for personal and professional growth. It's the belief that through effort, learning, and persistence, individuals can evolve and adapt in the face of adversity. This mindset encourages individuals to approach difficulties as …
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We're spilling Abby's Ultimate Dance Competition Tea this week ALDC Elites! Haley Huelsman, star of AUDC Season 2 joins Leave It On The Dance Floor to reconnect with Abby and share how she felt when she learned she would achieve her dream and perform in front of the Queen of Dance on Television! She shares the professional work she's done since tak…
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SEASON: 4 EPISODE: 8 Episode Overview: In today’s competitive marketplace, finding and keeping the right employees can be a challenge. What if you could create the kind of workplace where everyone wants to work? From ideas on inspiring teamwork to inspiring workplace communication, my guest today says that your workplace culture is your #1 competit…
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Ashley Hosbach of Dance Moms Season 8 is here to spill on her time at the ALDC coming in as a studio owner herself, the Mama Drama that made the final cut and DIDN’T make the final cut & how she feels seeing her daughter Pressley achieving her dreams in LA as an influencer and musician! Join us each week as we rewatch and recap your favorite moment…
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SEASON: 4 EPISODE: 7 Episode Overview: Welcome to this episode of Becoming Preferred, where we’re going to deep dive into the world of modern selling and performance excellence. I'm thrilled to have Rob Harrison, the CEO of Magnifyde, joining us today. Rob is a seasoned sales leader with a track record of driving exponential growth and empowering s…
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Pressley of Dance Moms Season 8 is finally taking the hot seat this week on Leave It On The Dance Floor to talk all things dance, music and the social media world with Abby Lee! She opens up on what the experience was really like auditioning for her favorite show and being given the opportunity of a lifetime participating on the ALDC Junior Elite C…
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SEASON: 4 EPISODE: 6 Episode Overview: In today’s world, change is the only constant, and the bar for success is only rising higher. Gone are the days when being “good enough” could satisfy customers and beat back the competition. So what’s the solution? Leaders and businesses must evolve from being good to great to superior. My guest in this episo…
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SEASON: 4 EPISODE: 5 Episode Overview: Are you ready to elevate your marketing game with a true industry luminary? Today we have the privilege of welcoming a renowned marketing expert whose insights have reshaped countless businesses' success trajectories. With a laser focus on effective strategies, common pitfalls, and the art of capturing your id…
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SEASON: 4 EPISODE: 4 Episode Overview: Get ready to unlock the secrets to financial empowerment and work-life harmony with my guest, Kyle Smith. As a financial expert committed to empowering small and medium-sized businesses, Kyle brings unparalleled transparency and guidance to the table. His advocacy for fostering a healthy work-life balance with…
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Happy Anniversary ALDC Elites! Can you believe it’s been one year of Leave It On The Dance Floor?! We are so grateful for every single one of you who listen each week - to celebrate, Abby takes a look back at some of her favorite episodes and guests we’ve had over the last year. Be sure to Subscribe on Patreon so you don’t miss Part 2 of Abby’s Exc…
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Welcome to a special episode of BTY where Daniel and I dive deep into the crucial topic of Men's Mental Health Awareness Month. In this eye-opening episode, we bring to light the fact that men's mental health is a growing crisis worldwide. Join us as we share our thoughts, opinions, and personal experiences about why mental health is such a signifi…
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SEASON: 4 EPISODE: 3 Episode Overview: How can businesses communicate more value and uniqueness in today’s price-driven, hyper-competitive markets, or in a market that is saturated with options? In an era dominated by price-driven hyper-competitive markets, businesses must constantly grapple with the challenge of standing out from the crowd and bec…
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Are you finding it harder to meet potential partners and form meaningful relationships? Is dating really becoming a waste of time, as some people suggest? 🤔Join us as we share our thoughts, opinions, and experiences on these pressing issues. We'll discuss the current state of dating, explore various opinions, and offer some practical advice on wher…
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Ashlee Allen, Dance Mom to Brynn Rumfallo is telling all this week on Leave It On The Dance Floor. She talks all things auditioning for Dance Moms, her favorite/least favorite moments from Seasons 5-7 and of course the MAMA DRAMA! Join us each week as we rewatch and recap your favorite moments/episodes of Dance Moms, Abby’s Ultimate Dance Competiti…
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In this episode our hosts talk with author Michael Naylor and discuss everything about his book The Alchemy of the Enneagram in Transforming Addiction. The audiobook is available on all major outlets. Michael Naylor, M.Ed., is a licensed addiction counselor (LADC) and certified addiction clinical supervisor (CCS) with forty years of experience in t…
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SEASON: 4 EPISODE: 2 Episode Overview: Advertising doesn't have to be a guessing game. It’s a predictable science, and one that we can understand. Businesses want results, but often struggle to navigate the complexities of advertising effectively. Traditional media methods are costly and digital platforms are constantly evolving. Most companies are…
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Several months ago I received a book in the post with a note which read, 'Dear Christopher, Enjoy reading our book and let us know what you think of it. We would be happy to become part your CX book club, kind regards Friederike and Aleksandra. And now it has happened! Join me Christopher Brooks, your host for the CX Superheroes podcast series as w…
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The one and only Brynn Rumfallo (Dance Moms Seasons 5-7) is back for Part 2 of her star-studded debut on Leave It On The Dance Floor for a SPECTACULAR 2-Part sit down spilling all the tea on what it was like coming on the show at 10 years old, being the subject of major Mama Drama both on/off camera and what it was really like being labeled as "The…
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