Ep 271: Unleashing Workforce Superpowers with KnowHow's Leighton Healey

FNO: InsureTech

Join us on this episode as we speak with Leighton Healey, CEO and founder of KnowHow. Leighton introduces Knowhow's transformative app that revolutionizes employee onboarding and training through innovative A.I. technologies. He explores the role of A.I. in property restoration and the significant impact of online reviews on businesses. Join Leighton and Lee as they dive into engaging insights on how technology redefines workforce competence and customer experiences.

Key Highlights:

• Discover how KnowHow transitions companies from traditional operation manuals to a dynamic app.
• Understand the role of A.I. and machine learning in enhancing workforce training.
• Explore the challenges and opportunities in the property restoration industry during COVID-19.
• Understand the six common reasons behind one-star customer reviews.
• Learn about the real financial impact of negative reviews on business revenue.

Quotes:

• "KnowHow gives training teams and HR teams superpowers they didn't think possible." – Leighton Healey
• "A legit one-star review can repel over $212,000 in potential revenue." – Leighton Healey
• "The number one reason for a one-star review is poor communication." – Leighton Healey