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Don’t Make it Evolutionary, Make it Revolutionary
Manage episode 321547553 series 1993887
Just like any other business process, customer experience programs need occasional review and scrutiny to ensure it delivers the best possible experience. This is true even if your program seems to be running smoothly. Guest host Pat Gibbons welcomes Luis Angel-Lalanne from American Express to discuss the process in which they transformed how customer sentiment was gathered to help improve their CX.
320 ตอน
Don’t Make it Evolutionary, Make it Revolutionary
The CX Leader Podcast | A resource for customer experience leaders
Manage episode 321547553 series 1993887
Just like any other business process, customer experience programs need occasional review and scrutiny to ensure it delivers the best possible experience. This is true even if your program seems to be running smoothly. Guest host Pat Gibbons welcomes Luis Angel-Lalanne from American Express to discuss the process in which they transformed how customer sentiment was gathered to help improve their CX.
320 ตอน
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